CFM seeks public feedback on the Draft General Consumer Practice Sub-Code on Opt-In Requirements for the Communications and Multimedia Industry Malaysia to strengthen consumer protection for mobile services in Malaysia.

The Draft Sub-Code is designed to establish clear and consumer-friendly guidelines for service providers in essential areas such as auto-migration, roaming, direct carrier billing, and de-vice care to ensure that consumers have full control over their mobile service subscriptions through informed, voluntary, and transparent opt-in processes.

CFM encourages all stakeholders, including consumers and industry players, to participate in the public consultation and share their feedback on the draft Code at https://cfm.my/public-consultation/ by 5.00 PM, 28 February 2025 (Friday).

For more information or to submit your feedback, please visit www.cfm.my.