21 Dec 2023
Maxis Leverages TM’s High-speed Broadband Services to Drive Digital Adoption Nationwide
Maxis has extended its agreement with TM, the nation’s largest fibre network provider, to access TM’s High-Speed Broadband (HSBB) premium services until 2029. With the extension, Maxis will continue accessing TM’s national fibre network to provide customers with competitive fixed broadband offerings and value-added services.
The partnership will enable Maxis to expand the reach of its high-speed internet connectivity to even more premises nationwide, complementing its own-build fibre network. Maxis currently provides fibre connectivity to more than 700,000 homes and businesses. In addition to standard HSBB access, the premium services include additional requirements that will help Maxis better serve their customers and improve efficiency, including one-stop connectivity and digital solutions offerings for enterprise customers.
As a longstanding and premium TM HSBB partner, Maxis will be able to fully leverage the opportunities and broadband capabilities provided by TM, unlocking greater value for its customers.
"We are pleased to extend and deepen our partnership with TM to further drive broadband adoption for the nation. The partnership in conjunction with our own extensive fibre network and core mobile business allows us to deploy our resources more efficiently and effectively so we are able to place greater focus on customer experience. This is in line with our integrated telco strategy of fulfilling all our customers’ connectivity needs," said Goh Seow Eng, Chief Executive Officer of Maxis.
Commenting on the partnership, Amar Huzaimi Md Deris, Group Chief Executive Officer of TM said “TM is the ideal partner to catalyse Access Seeker's broadband aspirations whilst at the same time advancing Malaysia’s digital ambitions. Through our domestic fibre infrastructure, we are paving the way for a digital era that embraces sustainability, accelerated economic growth and community upliftment. TM is the backbone of the nation’s core connectivity with its pervasive domestic fibre coverage complemented by its vast international submarine cables connectivity that connects the world to Malaysia.”
In our dynamic industry landscape, TM stands as Maxis’ biggest HSBB services partner. The collaboration traces back to 2010 when Maxis became the first telco provider to sign a HSBB access agreement with TM and the partnership has been on-going, culminating in this most recent extension.
Earlier this year, TM took a strategic step forward by securing access to Maxis’ 4G Multi Operator Core Network (MOCN) and 4G and 2G Domestic Roaming Services to enhance its mobile connectivity nationwide.
This strategic alliance taps into the combined strengths of TM and Maxis, leveraging each other's network capabilities to enhance connectivity services reach and efficiency. By pooling resources and expertise, both providers not only elevate the quality of their services but also contribute significantly to the broader goal of advancing Malaysia's digital landscape.
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TM REVOLUTIONISES DIGITAL HEALTHCARE SERVICES WITH NEXT GEN E-PHARMACY SOLUTION
CYBERJAYA, 14 MARCH 2024 – TM via its Unifi Business segment, today unveiled its latest digital business offering called the e-Pharmacy Solution, a mobile application that enables e-prescriptions via teleconsultation for pharmacists and their walk-in patients. Bundled with Unifi Business’ fixed broadband plans from 100Mbps up to 2Gbps, this offering in collaboration with Teleme Technologies, Malaysia’s leading telemedicine platform, includes access to over 500 licensed healthcare professionals for teleconsultation, e-prescriptions, customised Digital Signature, e-health articles and a repository for patients’ medical records. Harnessing TM’s networks and its approximately 600 nationwide Unifi Business consultants, the offering aims to help pharmacists dispense essential medications and pharmaceutical services, especially among rural and underserved communities. Through e-prescriptions, these communities will be able to access prescribed medications seamlessly, enhancing adherence and improving health outcomes. Launched by Minister of Communications YB Fahmi Fadzil, TM’s e-Pharmacy Solution aligns with the collaboration between the Malaysian Communications and Multimedia Commission (MCMC) and Malaysian Pharmacists Society (MPS) during the Persidangan PEDi MADANI, to accelerate the digitalisation of healthcare services, and bridge the urban-rural gap in equitable access to quality healthcare. This offering is also eligible for the Government’s Geran Digital PMKS Madani (GDPM), ensuring pharmacists from the micro, small and medium enterprise segment (MSME) receive the support they need to embrace digitalisation and enable a more inclusive healthcare system for all Malaysians. Amar Huzaimi Md Deris, TM’s Group CEO said, “TM is pleased to introduce its e-Pharmacy Solution which empowers pharmacists to provide quality healthcare services and medications to walk-in patients through teleconsultations and access to licensed medical professionals. By integrating connectivity and technologies into patient care, our e-Pharmacy Solution aims to support healthcare professionals and the Government in providing efficient and beneficial services for all Malaysians, especially among communities where healthcare access remains a challenge. “This new offering also reflects TM’s continuous efforts towards becoming a Digital Powerhouse by 2030, leading industry growth through digitalisation and sustainability, and strengthening our digital ecosystem to benefit communities and businesses,” Amar explained. Key Features of Unifi Business’ e-Pharmacy Solution Streamlined Prescription Processing: Walk-in patients receive e-prescriptions from teleconsultations with licensed medical professionals, which allows pharmacists to dispense the necessary medicines to these patients. Improved Patient Experience: Patients benefit from flexible access to essential prescribed medications, leading to better adherence and health outcomes, which is especially important among underserved or rural communities. Enhanced Medication Management: The application offers robust medication management tools, allowing pharmacists to monitor their inventory and send reminders to patients for medication refills. Secure Patient Management: The application prioritises patient privacy and data security, leveraging secure cloud infrastructure. Eligibility for Geran Digital PMKS Madani (GDPM): Eligible pharmacies will be entitled to claim Grant rebates up to 50% discounts off Unifi Business’ commercial package price for 12 months.
Op Selamat to ensure a safer Raya celebration for all
TM remains committed to work closely with enforcement agencies in ensuring the welfare and well-being of the community Telekom Malaysia Berhad (TM) and Polis DiRaja Malaysia (PDRM) today launched Op Selamat 18/2022 to promote a safer and joyous celebration this upcoming Hari Raya for all Malaysians nationwide. Entering into its 18th edition, this year's campaign is aptly themed "Rumah Selamat, Selamat Sampai ke Destinasi" (Safe Home, Safe Journey), with the aim of increasing public awareness on road safety and home security during festivities. Op Selamat will be running for 10 days, from 29 April until 8 May 2022. This marks the 23rd collaboration between TM and PDRM on this campaign, the last being in 2019 before the pandemic hit. This is part of the long-standing strategic partnership that TM has established with PDRM, including the MERS999 emergency hotline, the anti-telecommunications cable theft efforts, and the Secured Mobile Services platform used for enforcement operations. The campaign was launched at Menara TM by Datuk Razarudin Husain, the Deputy Inspector General of Police. He also flagged off the 'Traffic Monitoring Team' and a convoy of motorcyclists and cars, symbolically highlighting the campaign's message of road and home safety. Also present at the event were CP Datuk Wira Mat Kasim Karim, Director of Traffic Investigation and Enforcement Department (JSPT); CP Datuk Aidi Ismail, Director of Crime Prevention and Community Safety Department (JPJKK); Tan Sri Mohammed Azlan Hashim, Chairman of TM; Imri Mokhtar, Group Chief Executive Officer of TM; senior management of TM Group, police officers of various ranks as well as officers from various government agencies such as Jabatan Bomba dan Penyelamat Malaysia, Angkatan Pertahanan Awam Malaysia, Kementerian Kesihatan Malaysia (KKM), Jabatan Pengangkutan Jalan Malaysia (JPJ) and Non-Governmental Organisations (NGO). In his opening speech, Tan Sri Mohammed Azlan said, "TM is committed and always ready to work hand-in-hand with PDRM and other law enforcement agencies in ensuring the security and well-being of the community. This year, once again we continue our long-standing collaboration with PDRM on this noble effort. This campaign reflects our unwavering support towards the Government's initiatives to reduce road mishaps and improve home safety during festive seasons. "The safety of road users and their homes are of utmost importance during festivities. This is the key message we want to spread to the public, and we urge everyone to stay alert on the road and vigilant at home," he added. For this year's campaign, TM is contributing various necessities for the 15 Op Selamat operation centres nationwide, including campaign advocacy and materials such as leaflets and stickers that will be distributed to road users.
TM and Scicom Form Strategic Partnership to Deliver World-Class, AI-Powered Customer Experience
Kuala Lumpur, 9 September 2025 – Telekom Malaysia Berhad (TM) and Scicom (MSC) Berhad (Scicom) have entered into a strategic partnership to elevate customer experience through artificial intelligence (AI)-driven innovation and operational excellence. The collaboration reflects TM’s commitment to delivering world-class customer engagement and taking its service standards to the next level. The partnership will bring together operational expertise and next-generation AI solutions, including conversational bots, predictive analytics, sentiment analysis, and intelligent routing. This will enable faster responses, higher resolution rates, and more seamless experiences for customers across all channels, including voice, chat, email, and social media. Amar Huzaimi Md Deris, Group Chief Executive Officer of TM said, “This partnership is a major step in TM’s journey to become a Digital Powerhouse by 2030, where delighting customers is a core pillar. By combining our strengths with Scicom’s, we will future-proof customer engagement through AI-driven innovation and a stronger collaborative ecosystem that will support TM’s long-term growth.” “For our B2C segment, Unifi customers will enjoy faster responses, higher resolution rates and a more seamless experience across every touchpoint. For our B2B segment, this partnership, together with the capabilities of our subsidiary VADS Business Process Sdn Bhd (VADS BP), strengthens TM’s ability to deliver AI-powered customer experience solutions for enterprise and government clients across Malaysia, reinforcing our role as a trusted enabler of digital services,” he continued. Dato’ Sri Leo Ariyanayakam, Group Chief Executive Officer of Scicom said, “This collaboration represents a defining moment for both companies. By combining TM’s nationwide scale with Scicom’s AI-driven platforms and BPO expertise, we are setting a new benchmark for customer management in Malaysia. Scicom’s technology stack, developed in-house over the years, underpins our ability to deliver intelligent automation, advanced analytics, and customer experience innovation at scale. We are confident that this partnership will deliver cost optimisation, higher levels of customer satisfaction, and new revenue streams, while advancing Malaysia’s standing in AI innovation for customer experience.”
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