Q 2024 Key Highlights (vs 1Q 2023)
- Operating revenue grew 1.8% to RM2.84 billion
- EBIT increased 37.5% from RM473.3 million to RM650.9 million
- PATAMI increased 28.7% from RM330.1 million to RM424.8 million
KUALA LUMPUR, 30 May 2024 – Telekom Malaysia Berhad (“TM” or “the Group”), today announced a positive start to the fiscal year, with a strong financial performance for the first quarter ended 31 March 2024 (1Q 2024).
The Group saw its revenue increase by 1.8% to RM2.84 billion, driven by solid performance from TM Global and growth in Unifi’s subscriber base. Correspondingly, Earnings Before Interest and Tax (EBIT) grew 37.5% to RM650.9 million in the quarter under review on the back of lower total Operational Cost.
TM’s Profit after Tax and Non-Controlling Interests (PATAMI) increased by 28.7% to RM424.8 million, demonstrating its sustained profitability.
Meanwhile, the Group’s Capital Expenditure (CAPEX) stood at RM204.0 million, or 7.2% of its revenue. These investments were aimed at expanding the Group’s network infrastructure nationwide and regional submarine cable systems.
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “Entering 2024, the operating environment remains challenging due to increased competition and evolving market dynamics. Nevertheless, the Group has shown a positive growth trajectory in the first quarter of 2024. This is evidenced by increased revenue, improved profitability, and steady growth in our fixed broadband subscribers, reaffirming our strong position in the market.
“To sustain our positive momentum, we will continue enhancing our retail convergence offerings and value-added solutions in delivering improved customer experience. At the same time, we maintain a strong focus on modernising our data and network infrastructure, as well as enhancing our business-related offerings to meet current and future digital needs.
“Moving forward, as part of our transformative journey towards becoming a Digital Powerhouse by 2030, our priorities over the next few years include growing our core businesses, enhancing beyond connectivity by embedding Artificial Intelligence (AI) and capturing new business growth to meet future demands. In addition, we will continue to optimise costs and enhance profitability to ensure better returns for our shareholders,” Amar concluded.
The Group maintains a positive outlook for the current year, staying aligned with the previously provided 2024 guidance.
Lines of Businesses (LOBs) Performance
Unifi maintains leadership in converged services
Unifi maintained consistent year-on-year (YoY) growth with a 1.8% increase in fixed broadband subscribers, reaching a total of 3.135 million. This is driven by convergence marketing strategies, aggressive sales and customer retention programmes. It recently launched UniVerse, the best convergence plan to date for broadband, mobile, entertainment, and digital lifestyle solutions, designed to enhance connectivity, content and Home Hub needs of today’s customers. For more information about Unifi UniVerse, visit www.unifi.com.my.
During the quarter, Unifi Business, the leading digital solutions partner of over 400,000 Micro, Small and Medium Enterprises (MSMEs) nationwide, partnered with Maybank Islamic Berhad to launch ‘Go Niaga’, a mobile banking bundle to help businesses manage finances and improve income with digital payment options. It also launched e-Pharmacy Solution, a mobile app enabling e-prescriptions via teleconsultation to provide digital inclusion and accessible healthcare for prescribed medications and wellness especially to the underserved communities.
Looking ahead, Unifi will continue to solidify its role as a leader in convergence to deliver unmatched converged digital services.
TM One drives innovative solutions for enterprise and Government
TM One, the enterprise and government sector business solutions arm of TM continues to adapt to market dynamics while seeking new opportunities for growth. During the quarter under review, it recorded a revenue of RM673.0 million.
In February, TM One launched the Innovation Lab and Enterprise 5G Lab to accelerate the realisation of emerging digital services and solutions. These labs bring together the latest technologies, digital leaders, inspiring ideas and collaborative spaces to create tailored solutions for its customers and partners. These facilities were set to further develop key areas like Enterprise 5G and innovative AI-powered industry solutions to help organisations thrive in the digital era.
Moving forward, TM One will continue to strengthen its core connectivity offerings while driving innovation in digital services, expanding partnerships, and developing solutions that empower its customers.
TM Global positions Malaysia as a digital hub for the region
TM Global saw a 12.1% YoY increase in revenue to RM742.8 million in 1Q 2024, fuelled by demand for domestic and international data. It has remained as Malaysia’s preferred network infrastructure provider, catalysing the digital industry, fostering 5G ecosystem and expanding High-speed broadband (HSBB) Access in the country. Globally, it provisioned significant managed wavelength capacity for hyperscalers, connecting key regional data centres. It also recorded substantial growth in Content Delivery Network (CDN) traffic to cater to the demand from digital players, enabling Malaysia as a digital hub for the region.
TM Global recently received recognition in two categories: Telecom Company of the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian Telecom Awards held in Singapore. This is the second consecutive year TM Global has received these accolades, maintaining its leadership as a shaper of the telecommunications landscape in Malaysia and across ASEAN.
TM Global will continue to broaden its digital infrastructure solutions while forging strategic alliances with global carriers to facilitate seamless digital connectivity and services across borders.
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unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. 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This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.

TM and Cisco announce strategic partnership to supercharge Malaysia’s digital agenda
This collaboration is part of Cisco’s Country Digital Acceleration programme and aligns with MYDIGITAL to accelerate Malaysia towards becoming a regional digital leader Malaysia’s national connectivity and digital infrastructure provider, Telekom Malaysia Berhad (TM) and worldwide leader in technology, Cisco International Limited, today announced a new strategic partnership as part of Cisco’s Country Digital Acceleration (CDA) programme to supercharge Malaysia’s ambitions to become a technology-driven nation and regional digital leader. Both parties signed two collaboration agreements to pave the way for key projects focused on helping the country develop its 5G innovation platform as well as accelerate technology adoption and transformation for Malaysia’s small and medium-sized enterprises (SMEs). These initiatives were introduced at a signing ceremony presided over by YB Tan Sri Datuk Seri Panglima TPr Annuar Haji Musa, Minister of Communications and Multimedia; and attended by YBhg. Dato’ Sri Haji Mohammad Mentek, Chief Secretary, Ministry of Communications and Multimedia Malaysia; YBhg. Tan Sri Mohamad Salim Fateh Din, Interim President, the Malaysian Communications and Multimedia Commission; Imri Mokhtar, Group Chief Executive Officer, TM; Dave West, President, Cisco Asia Pacific, Japan, and Greater China (APJC); and Hana Raja, Managing Director, Cisco Malaysia. Cisco’s CDA programme is a strategic partnership with governments worldwide to accelerate their national digitalisation agendas and create new value for the country, its businesses, and citizens. The programme taps on the power of private and public partnerships across a variety of sectors, including national infrastructure, education, and smart businesses and communities, to bring digital solutions to national challenges. Digitalisation initiatives that are rolled out are made into replicable solutions to cross-pollinate and contribute to Cisco’s wider CDA ecosystem which is currently present across 44 countries globally. The CDA programme in Malaysia was unveiled as a collaboration framework between Cisco and MyDigital Corporation in May 2022. It is aligned with MyDIGITAL, the government’s Digital Economy Blueprint, aimed at accelerating the growth of Malaysia’s digital economy, with a focus on driving digital transformation in the public sector, building digital infrastructure, and cultivating agile and competent digital talent. 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Our CDA programme in Malaysia is focused on turning the country's digital economy blueprint into reality by leading the development of core 5G technologies and infrastructure, accelerating the digital transformation of SMEs, and nurturing a pipeline of next-generation IT talent that will continue to support its national ambitions," said Dave West, President, Cisco Asia Pacific, Japan, and Greater China. "We are thrilled to embark on a new chapter of our collaboration with TM and the Malaysian government through our CDA programme and we're excited about the opportunities ahead."

YTM launches “Young Filmmaker 2021” for young, creative filmmakers with total cash prizes of RM25,000 to be won!
The competition with its theme “Return Stronger”, organised in collaboration with Strada Films Sdn Bhd, offers total cash prizes of RM25,000 to 9 winners, complete with digital content, knowledge sharing, live events and film masterclasses opportunities Telekom Malaysia Berhad (TM) through its foundation arm, Yayasan TM (YTM) has taken the initiative to continue supporting the nation’s creative industry development by organising “Young Filmmaker 2021”, a short film competition. It opens up opportunities for young, local budding filmmakers to express their creative ideas and talents and enhance their potential in professional filmmaking. The competition, with the theme “Return Stronger”, is open to all students as well as the public from ages 18 to 35 and offers total cash prizes of RM25,000 to nine (9) winners. It is co-organised by Strada Films Sdn Bhd in collaboration with Digital Perak Corporation Holdings (Digital Perak), Multimedia University (MMU) as well a host of other partners to provide digital content, knowledge sharing, live events and masterclasses throughout this three (3) months programme. The “Young Filmmaker 2021” was officially launched in a virtual ceremony by Zakaria Abdul Hamid, Chairman of National Film Development Corporation Malaysia (FINAS) together with Izlyn Ramli, Director of YTM; and Mohamad Azlan Norani, Chief Executive Officer, Strada Films Sdn Bhd. The virtual session was also joined by Meor Rezal Fitri Dato' Dr. Hj. Meor Redwan, Chief Executive Officer of Digital Perak; Khir Rahman, President of Malaysian Cinematic Auteurs Guild (MCAG); and Ghaz Abu Bakar, President of Digital Creative Content Creators Associations Malaysia (DCAM) who is also the lead juror for the competition. Commenting on the launch, Izlyn said, “As a purpose driven social impact based foundation, YTM is committed to human capital development and today, we are unveiling yet another digital platform to unleash the budding talents in the creative industry; particularly filmmaking in Malaysia. The “Young Filmmaker 2021” is a collaborative effort that we hope will further empower them through digital content creation. This is in line with TM Group’s unique role as the enabler of Digital Malaysia and at YTM, we are focusing on three (3) strengthened branches namely Education, Community & National Development, and Tourism, Culture & Heritage. This initiative is part of our third pillar, connecting the dots between youth, talent and creativity to skills development and digital opportunities.” “Despite the challenges we faced as a nation during this Covid-19 pandemic, there are countless stories, experiences and events that have inspired us. The theme, "Return Stronger" welcomes and celebrates those uplifting stories around us that will give the young filmmakers the freedom to express their creativity based on life and humanity that will hopefully in turn, touch and inspire the audience. We would also like to thank all our partners, and especially our esteemed judges for their invaluable time and commitment to make this the best experience for all participants,” she added. The Young Filmmaker 2021 competition features a panel of professional jurors comprising renowned film directors and producers such as Ghaz Abu Bakar, Eyra Rahman, Vimala Perumal, Khir Rahman, Aziz M. Osman, Jason Chong, Nik Amir, Razaisyam Rashid and Azhari Zain. YTM also collaborates with the Malaysian Cinematic Auteurs Guild (MCAG) to provide opportunities for young talents to reach their highest potential in filmmaking. The winner of The Best Director Award for this programme will be selected as a Finalist for the “Rahsia Sutradara” Programme by MCAG under the Malaysia Creative Capabilities Enhancement Programme (MyCAP). The winner of the award will have a chance to be mentored by a distinguished panel of film directors to produce a fully sponsored film worth up to RM1.2 million. This collaboration will further broaden the young filmmakers’ horizons from short films to full-fledged movies. Besides MCAG, Digital Perak together with the State’s arts and culture agencies; Perak State Information Department, Perak Tourism, People of Remarkable Talents (PORT) Ipoh and other partners will also host a series of knowledge sharing programmes for the participants of “Young Filmmaker 2021” with industry experts virtually through the PiOR.TV interactive channel. This will provide the young talents with the insights into the art and business of filmmaking. This is not YTM’s first collaboration in the creative industry. In 2015, YTM and unifi TV organised an ‘I Want To Be A Filmmaker’ (IWTBAF) competition to discover talented young local filmmakers. Azlan Norani was the Grand Prize Winner in the competition and he won a YTM scholarship in Cinematic Arts at MMU. After the competition, Azlan continued his studies in MMU at the Iskandar Puteri campus in Johor and later founded his own film production company, Strada Films Sdn Bhd. “Young Filmmaker 2021” is calling for emerging and professional content creators to submit their short films around the theme of “Return Stronger”, before the closing deadline of 31 December 2021. To submit your entry and to find out more about the ‘Young Filmmaker 2021’ competition, visit https://www.youngfilmmaker.com.my/ Don’t miss your chance to win total cash prizes of RM25,000 to kick start your filmmaking career. This is your time to shine!