3Q 2023 Key Highlights (vs 3Q 2022)
· Operating Revenue declined 2.6% to RM3.08 billion, due to market challenges
· PATAMI grew 102.9% from RM265.2 million to RM538.2 million
· CAPEX investment stood at 15.1% of revenue or RM1.38 billion, mainly for network infrastructure expansion
KUALA LUMPUR, 23 November 2023 – Telekom Malaysia Berhad (“TM” or “the Group”) demonstrates resilience in the face of challenging market dynamics, delivering stronger financial performance in the third quarter ended 30 September 2023 (3Q 2023), compared to the corresponding period last year. This steadfast momentum solidifies TM’s position in the local and global telecommunications landscape.
The Group’s Profit After Tax and Non-Controlling Interest (PATAMI) experienced a surge of 102.9% from RM265.2 million to RM538.2 million, against a revenue of RM3.08 billion primarily attributed to a lower tax impact and reduced net finance costs.
The strong performance of two of TM’s lines of business, Unifi and TM Global played a pivotal role in this growth. Unifi’s fixed broadband subscription increased 4.6% reaching 3.12 million, while TM Global’s revenue increased due to heightened demand for both domestic and international data services.
The Group’s year-to-date (YTD) Capital Expenditure (CAPEX) investment stood at RM1.38 billion or 15.1% of the overall revenue. This strategic allocation of resources is directed towards the nationwide network infrastructure expansion and enhancement of its regional submarine cable system.
Reflecting on the 3Q 2023 performance, Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “I am pleased to announce the significant strides we have made amidst intensified competition. Our commitment to advancing quad-play convergence services, coupled with the introduction of attractive and competitive packages, enabled us to retain and expand our customer base, solidifying our portfolio as the true convergence champion.
“Our relentless pursuit of improving mobile coverage nationwide aligns with our dedication to inclusivity, bridging the digital divide, and fostering widespread digital adoption. By ensuring our services are accessible to all, we contribute to creating a more connected and inclusive society.
“Simultaneously, our aggressive expansion of data and network infrastructure is strategically positioned to meet the growing demands of our domestic market and attract more international players. This is a crucial step towards positioning Malaysia as a digital hub for the region, contributing significantly to the creation of a globally connected digital economy.
“TM supports the recently launched New Industrial Master Plan (NIMP) 2030 and we are well positioned to unlock technological opportunities whilst driving innovation for the nation and key economic sectors. As we continue our journey towards humanising technologies, our commitment extends beyond services to the development and refinement of smart innovative solutions. It is not just about technological advancement and improving business outcomes but also about enhancing lives, bringing positive impact to the environment and society.
“In summary, these initiatives underscore our goals to foster digitalisation and emerging technologies. Our comprehensive approach reflects TM’s position as a trailblazer in the ever-evolving landscape, with a clear focus on driving positive change and shaping the future of digital connectivity”, added Amar.
LINES OF BUSINESS PERFORMANCE
Unifi Drives Innovation and Maintains Growth Trajectory
Unifi recorded 0.7% revenue growth reaching RM1.41 billion, propelled by effective convergence campaigns and robust customer retention activities.
As leader of converged offerings, Unifi continues to elevate connectivity at home and on-the-go through the country’s best fibre network, superior 4G coverage and an expanding 5G nationwide footprint. Driven by vibrant content offerings, improved mobile coverage and competitive new packages, Unifi caters to diverse consumer lifestyles and digital experiences for Malaysians. Unifi received the Open Signal 5G Global Awards 2023, recognising it as one of the fastest 5G telcos in the world.
Unifi Business serves close to 400,000 MSMEs nationwide and further strengthened its position as a preferred digital partner. Its diverse digital solutions help MSMEs build stronger brand presence and online visibility, enhanced by ultra-speed broadband internet and 5G mobile to empower their business.
Looking ahead, Unifi is solidifying its true convergence leadership and powering the MSME digital ecosystem, driving continuous innovation for the nation’s connectivity needs.
TM One Navigates Challenges, Continues to Drive Smart Innovation
Despite intense competition, TM One remains a resilient and trusted partner for enterprises and the public sector. Recently, TM One forged a successful collaboration with the Selangor government to launch the Selangor Government Data Exchange (SelGDX) portal, positioning Selangor as the first state in Malaysia to develop a data-sharing platform across its 48 agencies and departments. The portal facilitates secure, fast, and accurate data sharing and processing with enhanced efficiency while fostering transparency and good governance.
In August, CyberSecurity Malaysia recognised TM One for its role in safeguarding the Critical National Information Infrastructure through its Security Operations Centre and Network Operations Centre. The award reinforces TM One's commitment to protecting data and devices across all network environments, contributing significantly to national security and opens the door to new cybersecurity solution opportunities.
Moving forward, TM One maintains its focus on managed converged next-gen connectivity, smart services, cloud and cybersecurity while remaining steadfast in providing fit-for-purpose solutions to enable industry digital transformation and economic growth. TM One is well positioned to support the recently launched NIMP 2030, dedicated to enabling innovative solutions for the nation and key sectors, spurring new opportunities and driving continuous innovation.
TM Global Strengthens Malaysia position as the Preferred Digital Hub for ASEAN
TM Global reported a 5.0% revenue increase to RM808.6 million from RM769.9 million, driven by encouraging demand for both domestic and international data services.
TM Global actively contributed to Malaysia’s digital transformation through continuous deployment of 5G infrastructure, HSBB access and edge facilities nationwide. These facilities set the foundation for industry players to offer new innovative 5G solutions and industry specific use cases. Despite market challenges, TM Global mitigated the risk through strong collaborations with industry players in promoting wholesale broadband solutions to drive internet inclusivity for the nation.
TM Global signed a Memorandum of Understanding with SK Telecom for the joint development of Multi-Access Edge Computing and participated in the Asia Link Cable System to enhance submarine cable capacity from Malaysia to Asia, amplifying inbound traffic, laying a solid foundation for the future of Malaysia's digital landscape.
Looking ahead, TM Global remains focused on advancing 5G and broadband infrastructure, whilst expanding its submarine cable system and building regional scale in Content Delivery Network. It will further expand its edge and data centre capabilities, positioning Malaysia as the preferred digital hub for ASEAN.
2023 Market Guidance
| Revenue Growth | Flat |
| EBIT | RM1.8bil - RM2.0bil |
| CAPEX/Revenue | 18% - 20% |
The Group is on track to achieve its 2023 market guidance, reinforcing its commitment to powering a digital future.
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TM stays committed to serve customers during full Movement Control Order
As an essential services provider, TM continues its operations subject to FMCO guidelines With the nation going into Full Movement Control Order (FMCO) starting 1 June 2021, Telekom Malaysia Berhad (TM) remains committed to serving the nation as we understand connectivity is especially crucial to our customers during this period. As the safety and health of its employees, contractors and customers continue to be the utmost priority, TM is taking the necessary precaution steps to protect their wellbeing when carrying out their tasks. With the FMCO implementation, TM will continue with Special Working Arrangements for its workforce nationwide until further guided by the Government. TM employees at the frontline and supporting critical functions are given the option of flexible working hours or split working teams. Meanwhile, other employees will continue to work from home utilising digital and online productivity tools available. TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Our service installation and restoration activities remain available for customers with Standard Operating Procedures (SOPs) in place to ensure the safety of both TM personnel and its customers. Commenting on TM's preparedness to serve the nation during the FMCO, Shanti Jusnita Johari, Chief Marketing Officer, TM said, "As the nation's essential service provider and the enabler of Digital Malaysia, we understand the importance of getting connected as more people are working from home, participating in online learning, conducting business via online and keeping the family entertained while staying safely at home. Therefore, we are committed to ensuring all our customer support services remain in operation and taking proactive measures to monitor our network to provide uninterrupted best internet experience for homes and businesses." "As more users are at home during this period and utilisation is expected to increase, customers may need extended support to optimise their WiFi setup at home. unifi customers can book Wi-Fi optimisation services from the unifi Elite team to further enhance their internet experience at home. The first 100 slots are now complimentary and interested unifi home broadband customers can book the slot by completing the online form at unifi.com.my/bookunifielite. Existing unifi customers can also access the self-serve channels at both unifi Community and EasyFix portal which provide customers with tips and guides to tackle their usage experience issues quickly." "Our contact center remains open, primarily for assurance support. Due to the higher volume of interactions during this period, customers are encouraged to utilise our digital channels which are available 24/7 for account-related enquiries, management and payment," added Shanti. unifi currently offers #unifiyourworld that comes with up to RM200/month savings and unifi Mobile 99 is now priced at RM59/month with no contract for existing unifi customers. For business customers, they can sign up for unifi's business packages which now come with high-performance Mesh Wi-Fi and business solutions. Updates on Latest Developments of All TM Customer Service Operations during the FMCO period Digital Channels For more information, query, customer service, subscription and any support related needs, please visit www.unifi.com.my. Customers can also reach out to unifi via our digital channels as follows: myunifi app (available for Android and iOS) unifi portal – unifi.com.my unifi online community forum at community.unifi.com.my Email – help@tm.com.my Facebook – https://www.facebook.com/weareunifi/ Twitter – https://twitter.com/helpmeunifi. TMpoint All TMpoint outlets nationwide (except in Sarawak) are open following the allowed operating hours by the National Security Council and local authority regulations. Only essential transactions are available which include new service applications, payments at kiosks and collection of SIM cards. 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TM would like to wish all its customers and stakeholders a safe and healthy stay at home under the FMCO and to remind them to continue to take precautionary measures such as social distancing and good personal hygiene to curb the spread of the virus. The Company will continually monitor for developments on the ongoing situation and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance to us.
TM Tree-Planting Campaign latest in group’s ESG efforts to achieve sustainability targets
TM Towards a Sustainable Tomorrow campaign latest in TM’s comprehensive efforts to achieve Net-Zero emissions by 2050 and improve business operations and social impact. Telekom Malaysia Berhad (TM) today launched an initiative titled Program Kelestarian Hari Esok TM: Kempen Penanaman Pokok (TM Towards A Sustainable Tomorrow: Tree Planting Campaign) – an expansion of its short- and medium-term ESG commitments towards environmental sustainability, operational improvement, and value creation for the wider community. Aligning with the Government’s Penghijauan Malaysia (Greening Malaysia) programme and international aspirations namely the United Nation’s Sustainable Development Goals and the Paris Agreement, this campaign is the latest in TM’s commitment to plant 12,000 trees throughout the country by the end of 2022, to offset greenhouse gas emissions and slow down the impact of climate change. This campaign follows closely on the back of TM’s earlier Gutta Percha tree planting programme, which saw the planting of 5,000 Nyatoh Taban Merah heritage trees in 23 locations in conjunction with World Telecommunications and Information Society Day 2022 – which also garnered a Malaysia Book of Record recognition. Launched at the Sultan Idris Shah Forest Education Centre, Puchong, TM’s latest campaign was graced by YB Datuk Ali Anak Biju, Deputy Minister of Energy and Natural Resources. Also in attendance were YBrs Ahmad Norhad Zahari, Secretary of Communication Technology, Ministry of Communications and Multimedia; Amin Abdullah, Chief Executive Officer of Yayasan Hijau Malaysia; Professor Dato’ Dr. Abdul Mua'ti @ Zamri Ahmad, Director, Centre for Strategy and Corporate Relations, Universiti Putra Malaysia (UPM); Tan Sri Mohammed Azlan Hashim, Chairman of TM’s Board of Directors; and Imri Mokhtar, TM’s Group Chief Executive Officer. Co-organised with Yayasan Hijau Malaysia, Jabatan Perhutanan Semenanjung Malaysia and UPM, the campaign supports the Government’s commitment to plant 100 million trees by 2025, with 5,000 trees being planted during this latest effort, and another 2,000 to be planted in the later part of the year. 60 Warga TM (TM employees) participated in planting the first 100 trees, with all of TM’s designated tree-planting sites to be known as “unifi Green Zones”. YB Datuk Ali Anak Biju said, “Malaysia serves as a habitat for thousands of flora and fauna species and is the ‘green lung’ for oxygen generation and carbon storage for Malaysia and neighbouring countries. Our rainforests and bio-diverse ecosystems remain popular ecotourism destinations for local and international tourists, and serve in furthering environmental research and education. “Over the last decade, tree planting initiatives have intensified to mitigate the effects of greenhouse gas emissions and climate change stemming from commercial and industrial activities and population growth. “I am proud and grateful to see corporate organisations, government agencies as well as NGOs and education institutions collaborating on green initiatives with greater commitment, such as today’s event by TM and its partners. I hope more corporate companies will follow in their footsteps to help us realise our Greening Malaysia goals,” he added. Tan Sri Mohammed Azlan explained, “Our ESG commitment is something we take seriously as it aligns with our transformation towards becoming a human-centred technology company. This pledge is reflected in our innovative solutions and services, and our efforts to improve business operations and fulfil our social responsibility to our customers, partners and communities.” “In addition to tree planting, TM’s Klang Valley Core Data Centre, Iskandar Puteri Core Data Centre and KL City Data Centre have been powered by renewable energy since January 2022 – significantly reducing the impact of our business operations while supporting the nation’s digitalisation. We have achieved an 11% emission reduction in Q1 2022 against the baseline year of 2019 – putting us on track to achieve our goals of reducing emissions by 30% in 2024, 45% by 2030 and Net-Zero by 2050,” he shared. TM also continues to strengthen its social and governance pillars – continuing to serve as the nation’s connectivity leader and providing high speed internet access to at least 70% of premises nationwide. The Group has also ensured 30% women representation among its Board of Directors and Senior Management, and works with organisations such as the Malaysian Anti-Corruption Commission (MACC) to uphold zero-tolerance towards corruption. TM continues to maintain the highest standards of corporate governance in all its partnerships and undertakings.
Unifi Launches UniVerse, Presenting Its Best Convergence Offerings for Today’s Digital Customers
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