16 Jun 2021
TM lauds the government’s national recovery plan; stays committed to serve customers
Telekom Malaysia Bhd (TM) lauds the Government on the announcement of the National Recovery Plan which outlines the four-phase exit strategy and conditions for Malaysia to overcome the socio-economic impact of the COVID-19 pandemic.
TM is fully supportive of the recovery plan that is anchored on three conditions – the number of daily cases reported, the medical healthcare capacity (ICU) and the national vaccination rate.
Commenting on the announcement, Imri Mokhtar, Managing Director and Group Chief Executive Officer, TM said:
"We welcome the clarity provided by the Government on the National Recovery Plan. It is indeed a necessary response to the serious economic and social impact of the coronavirus pandemic. We hope that through the effective implementation of this plan, the nation will be able to emerge from the COVID-19 pandemic to a reasonable level of normality by year end, revive the economy and place the country on a new growth trajectory."
"TM as an essential services provider continues to ensure Malaysians remain connected in the safety of their homes and that all our customer support services remain in operation throughout each phase of the recovery plan. As the enabler of Digital Malaysia, TM is committed to playing our part to support all our customer segments across homes, businesses, industry as well as the public sector with connectivity and digital infrastructure and solutions towards economic recovery. All of us at TM pray for the safety and health of all Malaysians nationwide; stay safe and ensure that we get vaccinated - together may we return stronger," he concluded.
TM is taking proactive measures in its operations to ensure homes and businesses stay connected; strictly adhering to the Standard Operating Procedures (SOPs) and guidelines set by the National Security Council (MKN). TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Service installation and restoration activities remain available for customers with SOPs in place to ensure the safety of both TM personnel and its customers. TM customer care lines remain open. Additionally, customers are encouraged to utilise our 24/7 self-serve digital platforms for service registration, service diagnostics, account-related enquiries as well as payment.
TM supports the National Immunisation Programme and encourages Malaysians to register for vaccination to ensure the country can achieve herd immunity. TM also runs its own internal vaccination drive and thus far, 65% of Warga TM has registered. TM will also be running an internal campaign to rally its TM Volunteers by participating in the Malaysia Vaccine Support Volunteers (MyVAC) programme for The Special Committee On COVID-19 Vaccine Supply (JKJAV) to assist with the vaccination process at Vaccine Delivery Center (PPV) locations across the country. TM is also offering its suitable venues nationwide for PPV, drive through and mobile unit stations. Today, its Multimedia University Melaka campus begins its operations as a PPV facility for JKJAV. TM also connects PPVs nationwide with internet access services to enable the frontliners, medical teams, volunteers as well as members of the public to stay connected during the vaccination process.
More than RM8.0 million has been channeled for nation building initiatives to date; in terms of medical and non-medical humanitarian aid for communities in need during the pandemic. Most recently, TM has also set up Tabung Solidarity COVID-19 TM as a continuation of the employee donation drive last year, which has already raised and disbursed RM800,000 to various causes. Thus far, TM Board members and Warga TM have pledged another RM600,000 for the fund through voluntary salary and allowance deduction. The contribution is matched by the company to total RM1.2 million to date. The donation will be channelled to the government's Akaun Amanah Bencana. TM also continues to support the nation and communities in need through connectivity initiatives such as Jaringan Prihatin, CERDIK and MYBAIKHATI.
TM reiterates its commitment to ensure the safety and health of customers and Warga TM with special working arrangements implemented and enhanced SOPs towards business and customer service continuity. The Company will continually monitor for developments on the ongoing situation, adhere to the SOPs under the specific phases detailed out by MKN and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance.
YOU MAY ALSO LIKE
DNB, TM and ZTE Collaborate On World's First and Fastest 28Gbps 5G mmWave on Standalone 5G Core
CYBERJAYA, 17 October 2023 – Digital Nasional Berhad (DNB), TM and ZTE Corporation (ZTE) have formed a strategic alliance to unveil the world’s fastest 5G live trial which will deliver remarkable speeds up to 28Gbps. This revolutionary technology will reshape Malaysia’s digital landscape and set a new global standard in wireless communication. An expansion of DNB’s commitment to drive 5G capabilities for the country, the partnership will leverage TM’s established network infrastructure and digital expertise, as well as ZTE’s state-of-the-art mmWave active antenna unit and cutting-edge chipset technology to deliver Malaysia's first standalone 5G core, complemented by an adaptable next generation transport network. This milestone solidifies Malaysia’s position as a frontrunner in mmWave technology, elevating industry digitalisation and consumer experiences to unprecedented levels. Through this new innovation, the strategic partnership aims to propel productivity and operational efficiency, improving customer satisfaction and generating higher demand across all sectors. It will also enhance rapid Fixed Wireless Access (FWA) connections to deliver high-quality services, video streaming, lag-free online gaming, and immersive virtual and augmented reality applications. Gracing the launch of this collaboration at TM’s Multimedia University, YB Teo Nie Ching, Deputy Minister of Communications and Digital, said, “This groundbreaking partnership reaffirms Malaysia’s commitment to advancing technology, propelling us into a new era of connectivity. It underscores our determination to lead the way in technological advancements on the global stage.” Ken Tan Tzi Kieng, Chief Technology Officer of DNB, underscored the significance of this collaboration, saying, “We are thrilled to be part of this strategic collaboration with TM, MMU and ZTE on the world’s fastest 5G live trial. Connectivity is a vital component of the digital economy; and 5G, with its high throughput and low latency, paves the way for Malaysia to achieve its digital aspirations. The use of mmWave spectrum in DNB’s 5G wholesale network further augments this by giving a 5.5G experience, which is a launchpad to 6G. The combination of our spectrum with TM’s SA core opens up exciting possibilities in the enterprise space, especially in the deployment of 5G private networks.” Amar Huzaimi Md Deris, TM’s Group CEO, said, “We are pleased to work with DNB and ZTE to revolutionise Malaysia's 5G landscape, bringing digital opportunities to communities, businesses and the government. The standalone 5G core and TM’s cutting-edge network infrastructure will establish new benchmarks in connectivity speed and reliability, pushing the boundaries of digitalisation. This will enable better user experiences, pioneer new industry growth and drive the country’s innovation ecosystem that will power Malaysia as a digital nation.” Steven Ge, Managing Director of ZTE Malaysia, concluded, “ZTE is honoured to contribute our cutting-edge technology to this ground-breaking Live Trial in Malaysia. We believe this initiative will pave the way for new possibilities in the telco industry. This historic collaboration underscores ZTE's steadfast commitment to pushing the boundaries of technology and driving innovation within the telco industry. We take immense pride in working alongside esteemed partners such as TM and DNB to bring the world's fastest 5G live trial to fruition.”
Employees of TM at Menara TM One, Damansara and Kepayan, Kota Kinabalu tested positive for Covid-19
Telekom Malaysia Berhad (TM) confirms two (2) positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM One in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah. Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities. TM management and staff are together praying for their speedy recovery. TM has taken proactive measures to mitigate further spread of the virus and keep our customers, staff and communities safe. At Menara TM One, all occupants were immediately evacuated and the office building closed for seven (7) days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently. Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM's COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action. In ensuring continued services to our customers, TM employees at the affected states and areas have reverted back to Work From Home (WFH) arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM's added safety protocols and guidelines. TM would like to remind everyone at all times to keep safe social distance, hygiene and adhere to the Standard Operating Procedures (SOPs) as advised by the Government. TM has taken and will continue to take all necessary measures to ensure the health and safety of our customers, employees and community.
TM Future Skills Programme continues with a project based learning e-showcase event
Two (2) schools participated in E-Showcase PBL-TM Future Skills 2020, the highlight of a 3-month online learning programme for teachers and students of the schools Telekom Malaysia Berhad (TM) continues its efforts to equip the younger generation with Industrial Revolution 4.0 (IR4.0)-centric knowledge through initiatives under its TM Future Skills programme. Most recently, students from Sekolah Jenis Kebangsaan Cina (SJKC) Jalan Davidson, Kuala Lumpur and SJKC Tsun Jin, Kuala Lumpur demonstrated their talents in 3D programming and printing skills in a two (2)-days online event held in collaboration with Bangsar / Pudu District Education Office (PPDBP). The event, titled E-Showcase Project Based Learning (PBL)-TM Future Skills 2020, saw the participation of 60 teachers and students from both schools. The students showcased their 3D innovation projects and at the same time, shared and displayed their knowledge and skills in Science, Technology, Engineering and Mathematics (STEM) subjects. Izlyn Ramli, Vice President, Group Brand and Communication, TM, said: “We are delighted with the schools’ acceptance and active participation in the TM Future Skills Programme. Our Corporate Social Responsibility (CSR) programmes under the education pillar are always aimed at supporting the nation’s education system towards preparing not only the students, but also the teachers and society at large, with IR4.0 skills. We hope this programme will help to enhance the students' future skills and increase their interest in STEM subjects. This befits our role as a responsible nation builder where we will continue to serve and enable Digital Malaysia through innovative and inclusive digital solutions.” Teah Lay Theng, Headmistress of SJKC Jalan Davidson, said: “The PBL approach was chosen for the programme as it can bring out the most from the students in terms of innovation and creativity. The use of digital equipment is also able to improve the digital skills and competencies of our students in producing the innovations.” Meanwhile, Ng Mooi Hong, Headmistress of SJKC Tsun Jin, said: “In the current pandemic environment, teachers need to be creative in imparting knowledge and running the programmes that can develop the potential of our students. With this programme, we hope to inoculate the interest, highlight the potentials and empower the students with STEM subjects.” The E-Showcase PBL-TM Future Skills 2020 was the highlight of three (3) months long online learning programme for teachers and students of the two (2) schools. Throughout the programme, the teachers and students from both schools learned about digital technology in TM 3Ducation – the 3D printing module to be implemented in their PBL. Due to the ongoing pandemic Covid-19, TM’s strategic partner for TM Future Skills, Creative Minds, conducted the training sessions for all the teachers and students, including parents, through an online platform. Not being in class physically following the closure of schools nationwide has also not deterred these young innovators. They persevered in conducting research and continued to experiment and collaborated with each other virtually for the past 3 months. At the same time, School Improvement Specialist Coach (SISC+) from PPDBP closely supervised the activities and monitored the progress of the participants. Streamed live via YouTube, the E-Showcase garnered more than 6,000 viewers throughout the 2-day event and the channel has cumulated more than 7,800 views to date. The panel of judges for the E-Showcase consisted of SISC+ from PPDBP and led by Izad Ismail, Head of Corporate Responsibility, TM. TM Future Skills programme is an initiative that aims to empower students by equipping them and teachers with IR4.0-centric kits and knowledge, such as the TM 3Ducation – 3D printing module and the TM Nano Maker, a real-time data logging tool for STEM. This is to prepare them to be part of a digital-ready community and future-proof workforce which has always been one of the pillars under TM’s Digital Malaysia aspiration. As a key enabler of this, TM has always been an avid supporter of innovation and technology in Education. Through programmes like TM Future Skills, the Company endeavours to empower the leaders of tomorrow with relevant skills in innovation and technology towards serving a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government. For more information on the Company's other Corporate Responsibility initiatives, visit www.tm.com.my.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!