17 Mar 2022

Statement from TM on Government's decision to retain Single Wholesale Network (SWN) for 5G

Statement from TM on Government's decision to retain Single Wholesale Network (SWN) for 5G Article Header
TM
5G

1. TM welcomes and supports the Government's decision to continue with the Single Wholesale Network (SWN) model for the deployment of 5G in the country. We believe this reflects the national aspiration for an inclusive digital Malaysia.

2. The SWN model reflects the shared responsibility to meet the collective objectives of 5G for Malaysia:

  • Telcos to focus on investing and developing innovative 5G products and solutions for end customers.
  • DNB shall focus on network-build towards faster rollout of coverage and capacity in a cost efficient manner. TM will continue to provide the fiber backhaul as committed in the signing of the agreement with DNB on 16 Dec 2021. This is another example of public-private partnership in the rollout of critical telecommunications infrastructure to boost economic development and enhance the well-being of Keluarga Malaysia.

3. We look forward to rolling out 5G-enabled products and solutions to our unifi and TM ONE customers. As such, we are currently undertaking internal customer and network trials to bring an improved convergence proposition of fiber plus 5G services to our unifi and TM ONE customers. This is subject to finalising our wholesale agreement with the DNB.

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TM, PETRONAS AND GENTARI PARTNER TO DRIVE DIGITAL AND SUSTAINABLE INNOVATION FOR INDUSTRY AND NATION BUILDING

KUALA LUMPUR, 19 DECEMBER 2024 – TM has signed a Memorandum of Understanding (MoU) with PETRONAS through its digital arm PETRONAS Digital Sdn Bhd (PDSB), and clean energy arm Gentari Sdn Bhd (Gentari), to drive digital transformation and sustainable innovation for industries and the nation. Under this collaboration, TM and PETRONAS will explore new revenue streams through the expansion of product offerings to enterprise and consumer markets, and drive growth and innovation through data centre, advanced cloud and connectivity for Malaysian businesses. The integration of Information and Communication Technology (ICT) and Internet of Things (IoT)-based solutions is expected to optimise city services, improve operational efficiency, and enhance public services, contributing to a smarter and more sustainable future. The MoU was exchanged between Megawati Norhashim, Vice President, Enterprise Business, TM One; Ts. Shaharuddin Hamid Mustapha, Chief Executive Officer (CEO), PDSB; and Shah Yang Razalli, Deputy CEO & Chief Green Mobility Officer, Gentari; The exchange was witnessed by Shazurawati Abd Karim, Executive Vice President for TM One on behalf of TM; Ir. Mohd Yusri Mohamed Yusof, Senior Vice President, Project Delivery & Technology; and Izwan Ismail, Vice President of Group Technology & Commercialisation on behalf of PETRONAS and Gentari. Shazurawati said, “We are pleased to partner with PETRONAS to drive digital and sustainable innovations that will empower growth, industry advancements, and Malaysia's technological capabilities. TM’s established nationwide infrastructure and diverse solutions, aligning with PETRONAS’ goals for energy transformation. By harnessing the power of 5G, cloud, AI, and IoT, we are laying the groundwork for a more efficient and resilient future. This reflects our shared vision for a digitally advanced and sustainable Malaysia, a pivotal commitment in TM’s efforts to become a Digital Powerhouse by 2030.” Ir. Yusri noted, “Today marks a significant milestone in PETRONAS’ and TM’s collaboration, now further strengthened and poised for an even greater impact with Gentari on board. This MoU will foster the creation of valuable applications that harness the power of technology including clean technologies, which can serve as benchmarks for large-scale implementation across various industries. Anchored by PETRONAS’ commitment towards purposeful value creation and positive social impact, we are excited for the transformations ahead. Together, we aim to push the envelope of establishing a thriving digital ecosystem that is also environmentally sustainable." The partnership between Gentari and TM further explores the integration of clean energy solutions through solar and EV charging in TM facilities. Shah shared, “We are pleased to support this collaboration, which emphasises the role of clean energy in fostering Malaysia’s progress in digitalisation and sustainability. By integrating renewable energy and green mobility solutions into TM’s operations, we aim to contribute a sustainable pathway towards the nation’s energy transition. This collaboration underscores our shared effort to create a more sustainable digital ecosystem and supports Malaysia’s aspirations of achieving net zero emissions by 2050.” TM, PETRONAS and Gentari will continue to set new standards in the industry by harnessing cutting-edge technologies and sustainable practices to create new milestones in Malaysia’s digital transformation.

TM R&D inks MoU with ZTE to collaborate on optical network research, bringing the first 50gbps bandwidth experience to Malaysia

Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently signed a Memorandum of Understanding (MoU) with ZTE (Malaysia) Corporation Sdn Bhd (ZTE), a global leading provider of information and communication technology solutions, to collaborate on optical network research, bringing the first 50Gbps bandwidth experience to Malaysia.   The MoU was signed by Dr Sharlene Thiagarajah, Chief Executive Officer, TM R&D and Steven Ge, Chief Executive Officer, ZTE Malaysia.   Under this agreement, TM R&D and ZTE will jointly explore the capabilities of next-generation Passive Optical Network (PON) access technology, 50GPON, to support various application scenarios. In addition, both entities will look into use cases that can deliver ultra-broadband access to the government, enterprise and consumers, as well as support the requirements of innovative services such as 5G, Cloud Virtual Reality (VR), industrial intelligent manufacturing for high bandwidth, low latency & jitter, and clock synchronisation, all of which will enhance the user experience in Malaysia.   Commenting on the MoU, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “TM R&D is committed to conducting research on future technologies and innovating new value-added smarter eco-systems that will improve the quality of user experience, and ultimately bring a positive impact on their lives. This fits well into the TM Group’s transformation towards becoming a human-centred TechCo. We are very excited to partner with a renowned global player such as ZTE to innovate on future generation PON technology in line with the global trend and technology roadmap.”   Meanwhile, Steven Ge, Chief Executive Officer, ZTE Malaysia shared, “With Gigabit home broadband services widely used in Malaysia at present, and the basic fixed network is in the time window of evolution from GPON to 10G PON, this partnership could not have come at a better time.”   “ZTE is pleased with the opportunity to collaborate with TM R&D on future research in next-generation PON technology supporting Digital Malaysia,” he added.

KENYATAAN BERSAMA KEMENTERIAN KESIHATAN MALAYSIA, KEMENTERIAN KOMUNIKASI DAN TELEKOM MALAYSIA BERHAD

PUTRAJAYA – Next Generation Malaysian Emergency Response Services 999 (NG MERS 999) merupakan sistem kecemasan generasi baharu negara yang dibangunkan untuk menyediakan perkhidmatan lebih pantas, tepat, moden dan inklusif. Mula beroperasi sejak 16 November 2025, pembangunan sistem ini adalah hasil kerjasama strategik antara Kementerian Komunikasi (KK), Telekom Malaysia Berhad (TM) dan lima agensi kecemasan utama negara, iaitu: Kementerian Kesihatan Malaysia (KKM); Polis Diraja Malaysia (PDRM); Jabatan Bomba dan Penyelamat Malaysia (JBPM); Angkatan Pertahanan Awam Malaysia (APM); dan Agensi Penguatkuasaan Maritim Malaysia (Maritim Malaysia). KKM, KK dan TM telah menerima laporan berkaitan perkhidmatan ambulans. Walaupun insiden tersebut adalah terpencil, perkara ini ditangani secara serius dan dengan kadar segera kerana setiap panggilan kecemasan melibatkan nyawa dan kesejahteraan rakyat. Semakan teknikal oleh TM mengesahkan bahawa sistem NG MERS 999 beroperasi seperti biasa, termasuk prosedur penyaluran kes menggunakan prinsip “nearest available” bagi memastikan aset kecemasan terhampir dapat digerakkan secepat mungkin. Bagi pihak KKM, usaha memperkukuh respons di lapangan terus dipertingkatkan melalui penambahan ambulans, penyusunan semula penugasan petugas di kawasan strategik, serta penglibatan badan sukarela seperti Bulan Sabit Merah Malaysia, St. John Ambulans Malaysia dan pertubuhan bukan kerajaan (NGO) tempatan sebagai sebahagian daripada keupayaan respons kecemasan negara. Penilaian berterusan terhadap keupayaan koordinasi dan ketersediaan aset juga sedang dilaksanakan bersama agensi-agensi berkaitan. Pada masa sama, Perkhidmatan 999 melalui panggilan suara kekal berfungsi sepenuhnya dan boleh digunakan seperti biasa. Aplikasi SaveME999 pula berfungsi sebagai saluran tambahan, khususnya untuk pengguna yang memerlukan ciri komunikasi melalui teks, video dan multimedia, selaras dengan usaha meningkatkan keberkesanan dan keterangkuman respons kecemasan negara. TM akan terus memperkukuh keupayaan sistem dan aplikasi NG MERS 999, termasuk perisian serta proses teknikal yang berkaitan, bagi memastikan prestasi dan pengalaman operasi yang lebih lancar untuk semua agensi kecemasan.

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