14 Mar 2024
TM GLOBAL BAGS A DOUBLE WIN AT THE ASIAN TELECOM AWARDS 2024
KUALA LUMPUR, 5 March 2024 – TM Global, the domestic and international wholesale
business arm of TM, clinched top honours in two prestigious categories: Telecom Company of
the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian
Telecom Awards held in Singapore. This marks the second consecutive year TM Global has
received these accolades, solidifying its position as a leader in shaping the telecommunications
landscape within Malaysia and across Asia.
Khairul Liza Ibrahim, Executive Vice President of TM Global, said, "The awards underscore TM
Global’s efforts as a catalyst of digital adoption across industries and the nation’s 5G ecosystem.
Internationally, we serve as the gateway for businesses seeking to expand into ASEAN and vice
versa. TM Global plays a pivotal role in advancing AI implementation and platform-play services
and remains committed to driving innovation and bringing connectivity and digitalisation to all
corners of the country."
She further emphasised TM Global's transition from a traditional telco wholesaler to a digital
enabler, "Our strategic shift up the value chain has enabled us to deliver a versatile edge
ecosystem, empowering the next wave of technologies and applications. This recognition is a
reaffirmation of our work in pioneering digital solutions to transcend borders and driving
connectivity across the region."
TM Global’s initiatives continue to help narrow the digital divide and nurture digital opportunities
through the expansion of high-capacity connectivity infrastructure nationwide and the deployment
of two additional International Internet Gateways in East Malaysia. Internationally, TM Global
continued to bolster its connectivity strength, facilitate content distribution through TM Edge, and
expand its platform services to connect service providers worldwide with the vibrant ASEAN
market.
The Asian Telecom Awards, hosted by the Asian Telecom magazine, a publication of the global
Charlton Media Group, honours businesses and initiatives that are not only driving progress in
the telecom industry, but have also ignited transformative shifts that have reshaped the digital
landscape. These recognitions are a testament to TM Global’s ability to support regional and
international service providers through comprehensive digital infrastructure solutions, providing a
seamless gateway for their expansion into the region.
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TM records steady performance in 1Q2022 with revenue & PATAMI up 2.9% & 4.4%; maintains focus on its growth strategies execution
In the second year of its Transformation, the Group is on track to achieve its 2022 market guidance, focusing on strengthening its core businesses and investing in new growth areas Telekom Malaysia Berhad (TM) continued its growth trajectory and long-term business sustainability, recording a steady performance in its First Quarter ended 31 March 2022 as compared to the same period last year (YoY). The Group's operating revenue increased by 2.9% to RM2.89 billion, compared to RM2.81 billion in the same quarter last year, driven primarily by increased demand for voice, Internet and multimedia. Despite rising competition to offer converged solutions among telco and other technology players, TM continued to deliver strong customer growth across its operations. Capitalising on its core businesses and investing into new growth areas, TM further ramped up its transformation initiatives, delivering profit after tax and non-controlling interests (PATAMI) for the quarter at RM339.9 million or 4.4% higher than the RM325.5 million recorded in 1Q2021. The Group also recorded lower financial costs subsequent to the early redemption of its RM2.0 billion sukuk in March 2021, as well as lower foreign exchange translation losses on borrowings. The Group has applied the Cukai Makmur statutory tax rate accordingly for the current quarter. Accelerating into the second year of its Transformation, TM brought forward its manpower optimisation to enable earlier realisation of expected benefits to the Group. This, along with foreign exchange impact on trade settlement has led to a 5.0% decrease in EBIT at RM560.4 million for 1Q2022 compared to RM589.7 million in the same quarter last year. Excluding these costs, the Group's underlying EBIT is 14.0% higher at RM650.2 million compared to RM570.5 million in 1Q 2021. Free Cash Flow is lower by 15.1% at RM658.8 million compared to RM775.7 million due to higher CAPEX as the Group continues to invest in business expansion and meeting customers' demands through technology refresh and network delivery, ensuring steady growth. unifi: Double-digit revenue and subscriber growth unifi continued its growth performance, recording revenue increase of 10.6% from RM1.25 billion to RM1.38 billion in the current quarter. Sustained by increasing demand from Internet, voice and sales of devices, with cumulative fixed Internet subscribers increasing by 17.5% against the corresponding quarter last year. unifi remains the largest growth contributor for the Group. unifi will continue to maintain its leadership in fixed broadband and enhance its Fixed-Mobile Convergence (FMC), enriched with TV and streaming content. This reflects its commitment to improve its FMC customer experience with better and seamless service. unifi will also grow its SME digital platform as a one-stop service centre for solutions catering especially to SMEs nationwide. TM Wholesale (TMW): Higher revenue from increased demand for data services TM Wholesale (TMW) also recorded a growth performance for 1Q2022, with revenue increasing by 1.2% from RM631.9 million in 1Q2021 to RM639.5 million, mainly contributed by higher revenue from voice and data services. This was underpinned by increasing demand from High-speed Broadband Access (HSBA) and higher International Voice and Data. To date, TMW continues to enable industry broadband and 4G network via its fibre infrastructure, with the ongoing 5G rollout further strengthening that role. On the international front, it will continue to serve other OTTs and hyperscalers with connectivity and data centres, while regionally, TM Wholesale aspires to establish Malaysia as a digital hub for ASEAN via new submarine cables, enhanced data centre solutions and edge computing. TM One: Renewed focus on growing B2B digital solutions market TM One, the Group's enterprise and public sector arm, recorded a 7.4% decrease in revenue from RM925.2 million to RM856.8 million in 1Q2022 due to decline in data services revenue. Strengthening and growing its B2B digital solutions, TM One has focused its efforts on high potential industry verticals, namely healthcare, manufacturing, education, oil & gas, banking, financial services & insurance (BFSI) and public sector. It has entered a partnership with Tune Protect and Huawei Malaysia that saw Tune Protect becoming the first organisation in Malaysia to host an insurance core system on public cloud (Cloud αEdge). Commentary and Outlook from Imri Mokhtar, TM Group Chief Executive Officer "With our economy and borders reopening, TM is powering Malaysia's journey on its road towards recovery, by ensuring the vision of an inclusive and extensive Digital Malaysia becomes a reality. "Into the second year of our Transformation, we are focused on strengthening our core business while investing into new growth areas to meet customers' demands. In ensuring sustainability in the long run, we continue to grow our profitability to invest and seize opportunities arising from digital acceleration. "One of these opportunities is in the exciting space of digital solutions and services for enterprises. Building on TM One's existing capability and relationships with enterprises and the public sector, we will deliver speed and agility through our new digital arm Credence: a corporate start-up led by technology leaders. "unifi continues to better its fixed broadband and Fixed-Mobile Convergence value proposition to improve customer experience, while expanding our offerings to provide quality entertainment to customers at home or on-the-go. "We have also achieved some key milestones in our sustainability efforts. TM One has successfully secured the Green Electricity Tariff from Tenaga Nasional Berhad for its data centres in Kuala Lumpur, Cyberjaya and Johor Bahru, contributing to a lower carbon footprint as the demand for cloud storage inevitably increases. This is in addition to the existing Green Building Index (GBI) certification earlier obtained for its core data centres. TM's broader ESG commitment also remains consistent with Malaysia's initiatives towards achieving net-zero Greenhouse Gas emission for the country by 2050. "Meanwhile, TM Wholesale continues to establish Malaysia as a regional digital hub via new submarine cables, edge computing, data centres and supporting international connectivity. On the domestic front, TM Wholesale continues performing its role as the enabler for industry broadband, 4G and 5G network via fibre infrastructure that will transform the nation's connectivity capabilities."
As nation shows encouraging signs of recovery, TM posts strong results for first nine months of 2021 revenue up 6.8%, net profit increases 7.7%
Group Operating Revenue in Jan - Sept 2021 (YTD Sept) grew 6.8% to RM8.38 billion compared to the same period last year Continued focus in supporting the nation's sustainability and recovery has resulted in Telekom Malaysia Berhad (TM) posting a strong financial result in the first nine months of 2021. Fuelled by high demand for digital connectivity and solutions, TM continues its positive trajectory for the year with a solid performance in the third quarter (3Q2021). YTD Sept 2021 Financial Highlights (vs YTD Sept 2020) Solid revenue growth, with a 6.8% increase to RM8.38 billion, from RM7.84 billion in the same period last year. This achievement is driven by revenue increase from all lines of products, particularly Internet services which saw a 6.8% increase on the back of steady growth in fixed broadband customer base. Earnings Before Interest and Tax (EBIT) grew by 17.1% to RM1,414.8 million, from RM1,208.6 million as a result of revenue growth and continuous cost optimisation initiatives. PATAMI increased by 7.7% to RM815.3 million compared to RM756.7 million, following sound operating profits. Imri Mokhtar, Group Chief Executive Officer of TM commented: "Throughout 2021, we've focused our efforts to deliver digital connectivity and solutions in supporting the sustainability and recovery of our country. As a result, we are able to deliver another solid quarter of revenue and net profit growth. Our next focus will be on delivering enhanced customer experience and strengthening our digital offerings across all customer segments in unifi, TM ONE and TM WHOLESALE. With movement control restrictions in Malaysia continue to be eased and the economy gains momentum, we remain committed to serve the nation. We will continue to play our leading role in Malaysia's digitalisation drive outlined by the Jalinan Digital Negara (JENDELA) action plan, 2022 Budget and the 12th Malaysian Plan, including MyDIGITAL blueprint. As we continue our shift towards becoming a human-centred technology company, we will develop innovative solutions and drive digital adoption across our broad customer base of home, SME, corporate and Government customers – anchored on enhanced customer experience. Supporting this evolution, will be our new way of working at TM – focusing on increased productivity through digitalisation and process automation, upskilling of our existing workforce and welcoming new digital talents." Driving digital adoption and a new way of working in the post-pandemic era TM recorded the highest increase in unifi subscribers for three consecutive quarters. In the quarter under review, TM registered an additional 210,000 new unifi subscribers in both the consumer and micro, small and medium sized enterprise (MSMEs) segments. This record-breaking growth is fuelled by high demand for connectivity and digitalisation tools which have become an important necessity. To deliver this demand, TM has been adding higher number of broadband ports and delivering a wider fibre network coverage. This expansion has exceeded TM's committed targets in JENDELA action plan. The fast network rollout together with strong frontline support, a steady marketing push and speedy installation had cemented customer's confidence and trust. Beyond connectivity, unifi has steadily strengthened its entertainment proposition with the addition of 19 new content offerings comprising 7 content streaming services and 12 new channels. Supporting the Government's push to digitalise MSMEs, unifi registered encouraging increase of productivity and digital tools utilisation amongst its 375,000 MSME customers, leveraging the Government's Digitalisation Grant. Focusing on enhanced customer experience Customer experience remains our key focus across all segments and we continue to introduce new experience features and improvements in this area. For unifi customers, we continue to innovate and improve in the management of user experience. We now provide customers with a proactive early detection and intervention support for broadband connectivity and ensuring fast resolution of service. As a market leader, TM commits to a continued focus on customer experience, with progressive releases of more new experience leveraging on analytics. TM WHOLESALE was recently awarded the Best Asia Pacific Zero Outage Supplier by T-Systems amidst intense competition from other established telcos in the region. This recognition signifies TM's commitment and focus to provide the best quality service to our telco and hyperscaler customers. Enabling digital solutions in the Enterprise and Public sectors TM ONE remains steadfast in its commitment to realise the nation's MyDIGITAL blueprint and support efforts to rebuild the economy in both the Enterprise and Public sectors. New sales and contract renewal across the Enterprise and Public sectors are encouraging in the post pandemic recovery period with TM ONE providing digital connectivity and solutions for the Digital Community Centre in rural areas, regional cloud services and major financial institutions. TM ONE maintains its role as a trusted business partner driving digital transformation for Enterprise and Public sectors especially in business process automation via partnerships with global digitalisation partners such as SAP. Delivering network for the Industry TM WHOLESALE continues its "telco for telcos" role by providing wholesale services and solutions to all Malaysian licensed service providers. In line with the overall growth of broadband, TM WHOLESALE recorded high demand for its wholesale broadband service. As the primary mobile backhaul provider for the industry, TM WHOLESALE registered an increase in bandwidth utilisation of its Next Generation Backhaul service by major mobile telcos. This also positions TM as a capable enabler for Malaysia's 5G network deployment. Internationally, TM WHOLESALE continues to strengthen its partnership ecosystem with global telcos and hyperscalers, and has recorded significant growth of international bandwidth traffic. This is further complemented by the coverage increase of the global content delivery network (CDN) with more than 80 CDN nodes worldwide. TM WHOLESALE has also established a collaboration with a Tier 1 Internet Protocol (IP) transit provider – Tata Communications – to offer high-speed and reliable connectivity in the ASEAN region and open access to global enterprises. At the same time, we have successfully on boarded more than 15 major international hyperscalers and digital service providers in TM's core data centres. All of the above positions Malaysia positively as a digital and technology hub in ASEAN. A socially responsible Corporate Citizen TM played its part in supporting the fight against COVID-19 via various programmes. Overall, TM has contributed over RM9.5 million for humanitarian and community initiatives this year including to Tabung CERDIK and COVID-19 GLC/GLIC (GDRN) fund. TM also provided digital connectivity services to more than 400 PPVs nationwide, in addition to converting three of its premises into PPVs at its Multimedia University (MMU) campuses in Cyberjaya and Melaka, plus Kompleks TM Taiping. TM had also spent over RM16.0 million on several safety protocols and preventive measures across its customer operations to ensure the wellbeing of our frontliners and customers. These measures include providing personal protective equipment (PPE), weekly COVID-19 screening, UV air treatment and other workplace measures.
Yayasan TM, Teach For Malaysia and Enuma, inc. Bring “Sekolah Enuma” digital learning application to young students in malaysia
Offline learning tool a critical resource for parents and teachers in supporting the children especially those from underserved communities with limited access to the internet, computer devices and appropriate learning materials The pandemic and the ensuing movement restrictions have been very disruptive to students, in particular those forced to rely on online lessons but face limited access to the necessary tools and connectivity. To help address these learning challenges faced by over a million Malaysian students aged five (5) to eight (8), Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM), is collaborating with Teach For Malaysia, a not-for-profit advocate for education and Enuma, Inc., a global company focused on digital learning programmes, to bring the Enuma School digital learning application to Malaysia. In this collaboration, YTM is sponsoring the field test of the localised version of the app, which will be known as Sekolah Enuma Malaysia, to 600 students in various communities in Sarawak, Sabah and Kuala Lumpur. Enuma School has been commercially successful in the B2C markets in the US, Korea, Japan, China and Indonesia. Its exceptional Kitkit School programme, winner of the prestigious USD15 million Global Learning XPRIZE (2019), has been used in over 50 countries through schools serving children in under-resourced environments. All its learning activities are carefully and meticulously mapped to specific learning objectives and support individualised learning paths depending on the current level of each student, so students can learn by themselves. This platform will greatly complement the current home-based teaching and learning (PdPR). Sekolah Enuma Malaysia was officially launched in a ceremony by Mohd Najib Ab Rahman, Director of Jabatan Pendidikan Wilayah Persekutuan Kuala Lumpur together with Izlyn Ramli, Director of YTM; and Sooinn Lee, Chief Executive Officer and Founder of Enuma, Inc. This virtual session was also joined by Chan Soon Seng, Chief Executive Officer of Teach For Malaysia. Commenting on this project, Izlyn Ramli said, "This collaboration is a natural extension of YTM's existing strong support for the education ecosystem especially in promoting digital learning among pre- and primary school students. It is also aligned with Telekom Malaysia Berhad's (TM) aspiration to enable Digital Malaysia while supporting the government's agenda in digital education transformation. This offline, game-based digital application will encourage and ease the learning of Bahasa Malaysia, English and Mathematics in a fun and interactive learning process". The Sekolah Enuma field test began on 28 March 2022, involving 600 students, the majority of whom comes from the B40 communities particularly in Kuala Lumpur, indigenous communities in Sarawak and stateless communities in Sabah. Meanwhile, Chan Soon Seng said that Teach For Malaysia is thrilled to work with YTM and Enuma to address the learning challenges faced by students, including those from underserved communities with limited access to internet, devices and appropriate learning materials. "We hope Sekolah Enuma will significantly help to close the equity gap in learning across all segments of society and increase each student's learning outcomes to meet the Ministry of Education's (MOE) goal for full basic literacy and numeracy by standard three," he added. Learning with the Sekolah Enuma app will facilitate and individualise the learning path for each student through in-app placement tests and check-in quizzes, so students learn at a level and pace that is just right for them. They learn through playing child-friendly games developed by seasoned designers which make learning fun, engaging, and self-directed. The app enables each student to learn independently and be the driver of their own learning journey. The standardised content, developed by global and local education experts, is aligned with the MOE curriculum. Accompanying the app is a web-based Learning Management System (LMS) that allows teachers and administrators to manage and track the performance and progress of the students using the app. "Our app contains thousands of learning activities, dozens of games, hundreds of child-friendly e-books and videos. Many are tailor-made based on Malaysian culture and values. It works on Android tablets and smartphones and does not require an internet connection once the app is downloaded," explained Enuma's Sooinn Lee. "Sekolah Enuma is particularly suitable to be used in remote locations and communities where there is a shortage of trained teachers as well as limited internet connectivity." Corporate partners and foundations keen to support the second phase of Sekolah Enuma, which is expected to be launched in Q4 2022, are encouraged to contact Yayasan TM, Teach For Malaysia, or Enuma, Inc. Schools and communities interested in participating in this next phase are also encouraged to do the same. For more information on Sekolah Enuma, please visit www.sekolahenuma.com
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