07 Jan 2019
Minister of Communications and Multimedia pays a visit to the heart of the Nation’s Network Operations
Telekom Malaysia Berhad (TM) was greatly honoured to receive an official visit by the Minister of Communications and Multimedia Malaysia, YB Tuan Gobind Singh Deo to TM Network Operation Centre (NOC) in Cyberjaya earlier today.
The Minister and his delegates were welcomed by Rosli Man, Chairman of TM, Imri Mokhtar, Acting Group Chief Executive Officer, TM as well as TM Board members and TM senior management.
Commenting on the visit, Rosli said, “TM is indeed honoured to have YB Tuan Gobind and his delegates from the Ministry with us here. This engagement, which marks the Minister’s inaugural visit to a TM’s premise, is particularly meaningful as this is the heart of the nation’s network operations. It allows us to enlighten him on TM’s pivotal roles towards delivering seamless connectivity to all Malaysians. It also provides YB Tuan Gobind with an opportunity to engage and interact with our network team members, particularly at this NOC who are the backbone of our network operations. We look forward to welcoming him back to our headquarters in Menara TM for an engagement session with our Warga TM soon.”
As part of the visit, besides a briefing session on TM’s overall operations and its strategic roles in fulfilling the communications needs of Malaysians nationwide across all customer segments, the Minister was also taken for a tour around the TM NOC premise to enlighten him and his delegates on the network monitoring systems.
It is hoped that this maiden engagement session will pave the way for more continuous collaborations between TM and the Ministry as well as the MCMC towards supporting the development of Malaysia’s digital economy.
YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia (left) signing the guestbook, marking his inaugural visit to TM Network Operations Centre while Rosli Man, Chairman of TM (centre) and Imri Mokhtar, Acting Group Chief Executive Officer, TM (right) look on.
YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia and his delegates listening to a briefing by Imri Mokhtar, Acting Group Chief Executive Officer, TM.
YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia (centre) and his delegates pose for photo together with TM’s Board of Directors and senior management team.
YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia engaging with the staff at TM Network Operations Centre (NOC) during his inaugural visit to the establishment.
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Penjelasan tentang perkara yang diketengahkan oleh YB Gobind Singh Deo baru-baru ini / clarification on matters highlighted by YB Gobind Singh Deo recently
PENJELASAN TENTANG PERKARA YANG DIKETENGAHKAN OLEH YB GOBIND SINGH DEO BARU-BARU INI Baru-baru ini, Menteri Komunikasi dan Multimedia, YB Gobind Singh Deo ada men gutarakan beberapa isu yang dihadapi pelanggan kami. Kami ingin mengambil kesempatan ini untuk memberi penjelasan tentang perkara-perkara yang dibangkitkan oleh YB menteri dan juga kepada pelanggan yang kami dihargai. Kami ingin mengucapkan terima kasih kepada YBM Gobind kerana mengetengahkan isu yang dihadapi oleh para pelanggan kami. Kami di TM sentiasa prihatin dalam mendengar maklum balas daripada para pelanggan kami, serta pihak-pihak berkepentingan dan kami telahpun memberikan kenyataan secara individu di media sosial serta menerusi beberapa kenyataan media; yang terkini pada 16 Oktober (http://bit.ly/TMStatement16Oct) di mana kami telah menyatakan butiran perancangan kami dan perkembangannya. Kami juga sentiasa berhubung dengan para pelanggan Streamyx kami melalui e-mel, panggilan dan SMS untuk memaklumkan mengenai naik taraf percuma terutamanya bagi para pelanggan Streamyx di kawasan unifi, dan bagi yang berada di luar kawasan liputan unifi naik taraf sehingga 8Mpbs atau penyelesaian jalur lebar tanpa wayar 4G LTE. Kami juga telah menjelaskan berkenaan kekangan rangkaian tembaga dan sentiasa mengadakan perbincangan dengan pihak kerajaan, kementerian, pengawal selia dan pihak berkepentingan lain mengenai cara menangani isu-isu legasi rangkaian tembaga yang dialami oleh pelanggan Streamyx. TM menghargai kesabaran semua pelanggan kami berkenaan isu ini memandangkan perkara ini memerlukan penyelesaian jangka panjang dan mempunyai implikasi yang perlu diselesaikan di peringkat industri dan nasional. Akhir sekali, kami akan terus memastikan bahawa pelanggan dan pihak-pihak berkepentingan sentiasa dimaklumkan dari masa ke semasa tentang perkembangan usaha-usaha kami sama ada menerusi media sosial, media dan interaksi secara peribadi. CLARIFICATION ON MATTERS HIGHLIGHTED BY YB GOBIND SINGH DEO RECENTLY Recently, YB Gobind Singh Deo, the Minister of Communication and Multimedia, has highlighted a number of issues faced by our customers. We would like to take the opportunity to clarify on the matters raised by YB minister and to also respond to our valued customers. We would like to thank YBM Gobind for always bringing the issues faced by our valued customers to our attention. Rest assured TM is always listening to our customers and to our stakeholders and have been responding both individually on social media as well as via several media statements, the latest being 16th Oct (http://bit.ly/TMStatement16Oct) where details of our plans and progress were provided. We have continuously been in touch with our streamyx customers also via EDMs, calls and SMS messages to inform them of the free upgrades especially of Streamyx customers in unifi areas and for those not in unifi areas, upgrades up to 8mpbs or wireless broadband LTE 4G solutions. We have also explained on the limitations of the current copper network and in this respect have been in ongoing engagement with government, ministry, regulator and other stakeholders on how to solve the legacy copper issues affecting Streamyx customers together. TM appreciates the patience and understanding of all our customers as some of these issues need a longer term solution and have implications that need to be solved at an industry and national level. Lastly we will continue to ensure that customers and stakeholders are informed of the progress being made on a regular basis whether on social media, media and via direct engagements.
Warga TM welcomes Minister of Communications and Multimedia for inaugural official visit to TM headquarters
The Minister of Communications and Multimedia Malaysia, YB Tuan Gobind Singh Deo today made his first official visit to Menara TM, the headquarters of Telekom Malaysia Berhad (TM). Over 1,000 Warga TM, together with Rosli Man, Chairman of TM, Imri Mokhtar, Acting Group Chief Executive Officer, TM as well as TM Board members and TM senior management were present to give a warm welcome to the Minister and his delegates. During his engagement session with Warga TM, YB Tuan Gobind shared his aspirations for the telecommunications industry and how TM can play its pivotal role in the development of Malaysia's digital economy. At the session, the Minister also interacted with other Warga TM who joined the session from their respective state and regional offices, including in Jakarta via TM's state-of-the-art High Definition TelePresence conferencing facilities. Meanwhile, the rest of over 20,000 Warga TM who were unable to join the session had the chance to virtually witness the session via a live streaming broadcast. Commenting on the visit, Rosli said, "TM is greatly honoured to receive YB Tuan Gobind and his delegates from the Ministry and the Malaysian Communications and Multimedia Commission (MCMC) at our own headquarters, Menara TM. This visit is just over a month after the Minister came to our Network Operations Centre (NOC) in Cyberjaya, which serves as the heart of the nation's network operations. Today, we are excited to see YB Tuan Gobind coming to our doors, to share his vision of the industry and engage with our Warga TM up close and personal. We hope the warm welcome and show of support that YB Tuan Gobind received from our Warga TM today will pave the way for more continuous collaborations between TM and the Ministry of Communications and Multimedia towards the betterment of the telecommunications industry." Meanwhile, in addressing Warga TM, YB Tuan Gobind said, "I understand TM has a huge and unique mandate not only as the Convergence Champion, but also a partner in nation-building towards developing the nation's digital economy. Leveraging on its extensive global connectivity, network infrastructure and collective expertise, TM is well positioned to propel Malaysia into a regional Internet hub and digital gateway for South-East Asia. In this respect, I commend TM's continued effort in answering the Government's call to champion convergence and deliver the Digital Nation aspirations. I am also confident that the TM's transformation, anchored on customer centricity that puts customers as the utmost priority, will bring the results in with the strong support from the management and every Warga TM." What made it even more special, in line with the Company's renewed pledge on customer centricity and in conjunction with the visit, YB Tuan Gobind also presented HERO of the Year Awards 2018 for three (3) categories – Frontliners, Unsung Heroes and Special Awards. These awards are well-deserved recognitions for Warga TM who embodied the Company's internal KRISTAL values namely Total Commitment to Customers, Uncompromising Integrity and Respect & Care. The award winners were selected based on their outstanding contributions in going the extra mile to serve and to make life easier for TM customers. Winners for the Frontliners' category were chosen amongst Warga TM serving TM's customer touchpoints; the Unsung Heroes' category honoured employees who contributed beyond their job scope regardless of the divisions they are serving; while the Special Awards were specifically dedicated to persons with disabilities (PWD) who excelled in their performance and live up the Life Made Easier promise to TM customers. The recognitions are testament of TM's continuous commitment to deliver an enhanced digital experience to Malaysians across all customer segments – consumer, SME, corporate enterprises and public sectors. TM remains committed to fulfilling Malaysians' digital communication needs through our comprehensive and innovative products and solutions toward establishing a digital nation.
Minister of Communications and Multimedia pays a visit to the heart of the Nation’s Network Operations
Telekom Malaysia Berhad (TM) was greatly honoured to receive an official visit by the Minister of Communications and Multimedia Malaysia, YB Tuan Gobind Singh Deo to TM Network Operation Centre (NOC) in Cyberjaya earlier today. The Minister and his delegates were welcomed by Rosli Man, Chairman of TM, Imri Mokhtar, Acting Group Chief Executive Officer, TM as well as TM Board members and TM senior management. Commenting on the visit, Rosli said, “TM is indeed honoured to have YB Tuan Gobind and his delegates from the Ministry with us here. This engagement, which marks the Minister’s inaugural visit to a TM’s premise, is particularly meaningful as this is the heart of the nation’s network operations. It allows us to enlighten him on TM’s pivotal roles towards delivering seamless connectivity to all Malaysians. It also provides YB Tuan Gobind with an opportunity to engage and interact with our network team members, particularly at this NOC who are the backbone of our network operations. We look forward to welcoming him back to our headquarters in Menara TM for an engagement session with our Warga TM soon.” As part of the visit, besides a briefing session on TM’s overall operations and its strategic roles in fulfilling the communications needs of Malaysians nationwide across all customer segments, the Minister was also taken for a tour around the TM NOC premise to enlighten him and his delegates on the network monitoring systems. It is hoped that this maiden engagement session will pave the way for more continuous collaborations between TM and the Ministry as well as the MCMC towards supporting the development of Malaysia’s digital economy. YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia (left) signing the guestbook, marking his inaugural visit to TM Network Operations Centre while Rosli Man, Chairman of TM (centre) and Imri Mokhtar, Acting Group Chief Executive Officer, TM (right) look on. YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia and his delegates listening to a briefing by Imri Mokhtar, Acting Group Chief Executive Officer, TM. YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia (centre) and his delegates pose for photo together with TM’s Board of Directors and senior management team. YB Tuan Gobind Singh Deo, Minister of Communications and Multimedia Malaysia engaging with the staff at TM Network Operations Centre (NOC) during his inaugural visit to the establishment.
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