19 Jul 2024
TM CONFIRMS NO SERVICE DISRUPTION AMIDST GLOBAL TECH OUTAGE LINKED TO CROWDSTRIKE
KUALA LUMPUR, 19 July 2024 - In view of the recent global tech outage linked to a flawed endpoint protection software update issued by a cybersecurity firm, CrowdStrike, which has affected many organisations worldwide, TM wishes to assure our customers and stakeholders that there is no disruption to our business operations and services.
TM has proactively detected this issue and managed it swiftly. We will continue to monitor the situation and communicate updates as necessary.
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unifi unveils broadband and mobile plans with value for everyone towards boosting Malaysia’s global competitiveness
Upgrades Existing unifi Customers to speeds of up to 800Mbps; Introduces Affordable unifi Basic Plan of 30Mbps for Targeted Households; Upgrades Existing Streamyx Customers to unifi or Double Existing Speed; Reinstates Unlimited unifi Mobile Postpaid unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM) today raises the bar for Malaysia’s high-speed broadband service with the unveiling of its new plans. unifi today announced upgrade plans for existing unifi Home customers to up to 800Mbps, with upgrade plans for new sign-ups scheduled for early next year. Also announced is an affordable 30Mbps broadband-only unifi plan exclusive for households with income of less than RM4,500 per month. Included also are upgrade plans for Streamyx (pre-unifi) customers to unifi in coverage areas or double the speed in non-coverage areas and the popular unlimited unifi Mobile postpaid plan, exclusive for its broadband customers. Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM said, “Today’s announcement marks another milestone for TM, as Malaysia’s Convergence Champion. We are proud of our unique role as Malaysia’s nation-building partner, and our stewardship in increasing and improving access to ensure all Malaysians are able to enjoy the benefits of broadband, mobile, WiFi and content. In moving towards a digital and creative-led economy, it is imperative that Malaysia scales up to higher broadband speeds to enable the endless possibilities that technology - and a digital lifestyle - can bring. We will lead the charge to realise the digital economy and accelerating digital-led innovation with what we do best - providing the best high speed broadband services at affordable prices and best value in the country. TM is set to turbo-boost Malaysia’s regional broadband standing starting 15 August 2018 when existing unifi Home customers enjoying broadband, phone and content services will be upgraded in phases up to 10 times the current broadband speed at the same monthly subscription. For example, an existing 30Mbps unifi Home customer will be upgraded up to 300Mbps whilst a 100Mbps unifi Home customer will be upgraded up to 800Mbps. Customers who have yet to sign up as a unifi Home customer are encouraged to subscribe to any existing unifi plan before 31 December 2018 to enjoy the speed upgrade in phases beginning 2019. Not yet unifi customers are encouraged to sign-up to existing plan via unifi.com.my for a hassle-free and faster service. unifi Basic, exclusive for households with income of RM4,500 and below, is a broadband-only plan at 30Mbps with a 60GB monthly usage quota, offering greater affordability at RM79 per month - more than 50% lower than the current 30Mbps unifi Home plan. unifi Basic is available exclusively online at unifi.com.my/unifi-basic and will be available starting 15 August 2018. Pre-orders open from 15 July 2018. Another affordable broadband offering already available today is unifi Wireless broadband at RM79 per month, for customers looking for a hassle-free home broadband. Imri Mokhtar, Executive Vice President, unifi said, “We are committed to serving all our broadband customers better, including our loyal and patient Streamyx customers who are asking for a faster broadband service. Part of our ongoing broadband improvement initiative is to upgrade more than 340,000 Streamyx customers located in unifi coverage areas to unifi. For Streamyx customers who are currently not in a unifi area, we are committed to continuously invest in the best of both fixed and wireless technologies to bring them high speed broadband. In the meantime, we shall double the Streamyx speed they are subscribing to today. More than 350,000 Streamyx customers are expected to enjoy faster broadband very soon.” “Though the broadband plans unveiled today are primarily for home customers, we certainly have not forgotten our SME customers. Exciting plans will be announced soon for all our SME customers nationwide,” added Imri. In addition to the various broadband plans, the unlimited unifi Mobile postpaid plan promises a peace of mind experience with its calls, data connectivity and messaging at a promotional price of RM99 per month. This plan will be available from 15 July 2018 exclusive for its existing broadband customers – both, unifi and Streamyx customers. “These new plans mark our commitment to bring better affordability/price – speed – coverage for all Malaysians to enjoy a seamless digital experience with unifi. We expect the new broadband plans to place Malaysia alongside the top broadband nations in the region. At TM, we remain steadfast to our Convergence and Digital strategic thrusts to be the enabler and premier solutions provider in Malaysia’s digital and creative-led economy”, said Datuk Bazlan in his closing.
TM launches first phase of 5G services for unifi mobile customers and businesses
Strengthening Unifi’s fixed-mobile convergence offering, TM aims to deliver seamless 5G transition and spur Malaysia’s 5G adoption and digital capabilities Telekom Malaysia Berhad (“TM” or “the Group”) is uniquely positioned to accelerate Malaysia’s 5G adoption, as the Group leverages its convergence leadership in delivering seamless fixed and mobile services to customers and businesses. Following the signing of DNB’s Access Agreement on 30 October 2022, TM launched the first phase of its 5G services today, offering unlimited 5G data to existing Unifi Mobile Postpaid customers, as well as new Postpaid and Prepaid customers. “DNB’s Access Agreement provides a level playing field for telcos to access the single 5G network equally, to deliver a wider range of innovative services,” said Imri Mokhtar, TM’s Group CEO. “Leveraging this equal entry into 5G plus our current suite of connectivity and digital solutions, TM will be better placed to drive innovation and digital transformation at a national level, aligning with key digital programmes such as JENDELA and MyDigital to competitively position Malaysia as a technology hub.” “5G will reinforce TM’s leadership in fixed-mobile converged services for our consumer and MSME segments, strengthening our mobile capabilities to provide the widest and fastest all-in-one solution for fixed broadband, mobile service and digital content that meets today’s digital lifestyles and workstyles,” Imri added. Acknowledging that one of the critical factors in 5G adoption is the willingness of customers to purchase new 5G-enabled devices, Unifi Mobile will also offer bundled 5G service-and-device plans, catering to a range of price points to ensure customer affordability from all backgrounds. With 5G currently covering more than 33% of populated areas throughout Malaysia, this first phase is key to grow TM’s reach and presents the opportunity for a new push in Unifi’s convergence play, riding on its strength of 3 million households and close to 400,000 MSME customers. 5G will also strengthen Unifi’s proposition as a preferred digital partner for MSMEs, to provide complete one-stop services to accelerate their business growth. Additionally, via TM One, its enterprise and Government sector arm, TM recently launched its 5G Sphere, a circle of leading technology and smart solution partners to form an ecosystem that will accelerate the co-creation of 5G innovative use-cases, taking enterprise 5G transformation from ideation to realisation. To date, there are 39 partners in this programme. TM’s nation-building efforts with the Government will also speed-up the availability of smart city, smart industry and 5G-enabled applications, creating a more sustainable and inclusive digital society and economy. Simultaneously, TM continues to modernise the country’s fibre network architecture, integrating automation and virtualisation technologies to boost back-end infrastructures that will support the anticipated demand for 5G services and capabilities. Ahead of this commercial launch, TM took strides to ramp up its 5G capabilities to grow its mobile and fixed-mobile convergence position, having recently appointed a seasoned industry leader, Jasmine Lee, as its Executive Vice President, Mobile and Chief Executive Officer of webe, as well as onboarding senior mobile talents to strengthen its innovation and competitiveness. “As we transform to become a human-centred TechCo, TM’s 5G commitment goes beyond connectivity to enabling our interconnected society reshape the way we live and work. We recognise the value that this next-gen technology will bring to communities, businesses and the Government, and will continue to explore new ways to make 5G and digital progress accessible to all,” Imri concluded.
ENJOY 30 DAYS FREE WITH THE NEW UNIFI TV APP
KUALA LUMPUR, 13 September 2025 – Unifi TV today launched its refreshed streaming platform and app, giving Malaysians an unprecedented 30 days of complimentary access to 15 streaming services, including Disney+ Hotstar, HBO Max, Viu, TVB Jade, SPOTV and beIN SPORTS and over 70 premium channels. For the first time, the Unifi TV app is open to everyone, not just Unifi broadband customers, and all subscriptions are contract-free with cancel-anytime flexibility. 30 Days Free: Try It First To celebrate the launch of the new platform, Unifi TV is offering 30 days of complimentary access to 15 streaming apps including Disney+ Hotstar, HBO Max, Viu, Iqiyi and 73 premium channels, exclusive to Unifi customers. For non-Unifi customers, they can also enjoy the 30 days free access to 19 premium channels. Freedom to Pick and Mix Unlike traditional fixed packs, the new Unifi TV platform allows Malaysians to choose any combination of channels and streaming services they prefer, whether standalone, bundled, or all-in-one. Among the packs offered are; Build-Your-Own Pack – select only the channels and apps you want. Curated Packs – themed selections such as Wira, Ying Xiong, Veeran and Kids, designed for households. Super Star Pack – an all-inclusive bundle with every major streaming app and premium channel. Personalised, All-in-One Experience The refreshed app features a single home screen with personalised recommendations and watchlists drawn from across all subscribed services, plus a universal search that makes it easy to find any title instantly. Viewers no longer need to jump between apps, everything sits neatly in one interface, with instant sync across TV boxes, smartphones, tablets and smart TVs for a seamless experience. Open to Everyone from as low as RM8 per month, No Contracts Unifi TV is now accessible to all Malaysians, whether or not they have the Unifi broadband or mobile plans. With plans starting from just RM8/month, Malaysians can enjoy premium streaming at affordable rates, with even better pricing for Unifi customers. Anand Vijayan, TM’s Chief Business and Consumer Officer said, “Unifi TV is redefining entertainment in Malaysia by giving viewers freedom of choice, personalisation, and accessibility — without contracts. This is not just about TV, it’s about empowering Malaysians to watch what they want, when they want, at the best value. With the new Unifi TV app, it’s as simple as download, log in, and start watching.” He added, “As part of TM’s Digital Powerhouse 2030 vision, Unifi TV plays a pivotal role in accelerating digital adoption. By bringing multiple content sources together on a single, flexible platform, we are simplifying access while advancing TM’s ambition to lead Malaysia into a fully digital future.”
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