15 Dec 2020
TMpoint Kajang reports one (1) new positive Covid-19 case
Safety protocols activated – outlet closed for sanitisation till 27 December 2020
Telekom Malaysia Berhad (TM) wishes to confirm one (1) new positive case of COVID-19 amongst its employees at TMpoint Kajang on 13 December 2020. The employee is currently receiving treatment at a Government hospital.
Following the confirmed case, TM has taken immediate action to close its TMpoint Kajang until 27 December 2020 for disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). Meanwhile, other TMpoint outlets remain in operations in adherence to the Standard Operating Procedures (SOPs) as well as TM’s added safety guidelines to ensure our customers continue to be served. TM management and staff are together praying for the speedy recovery of all those affected by the pandemic.
Meanwhile, detailed contact tracing is being carried out by the MoH, assisted by TM’s COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the positive case. Identified close contacts are being contacted by MoH for further advice and action.
TM would like to remind everyone at all times to stay safe – practice social distancing, maintain personal hygiene and adhere to the SOPs as advised by the Government. TM would like to reiterate that it has taken and will continue to take all necessary measures to ensure the health and safety of its customers, employees and community.
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Better internet experience for Streamyx and unifi customers nationwide
TM Submits Plan to KKMM and MCMC On the back of the successful upgrade of 973,000 unifi customers to higher speeds, Telekom Malaysia Berhad (TM) today submitted a plan to the Ministry of Communications and Multimedia (KKMM) and Malaysian Communications and Multimedia Commission (MCMC) to address the remaining 934,000 Streamyx and unifi customers to further increase the overall coverage and internet quality of the nation. The announcement of the plan was made by Tuan Haji Rosli Man, Chairman of TM Group, at the press conference in conjunction with Kembara Digital Malaysia held in Ipoh. Also present at the event were YB Gobind Singh Deo, Minister of Communications and Multimedia; Dato’ Suriani Dato’ Ahmad, Secretary General of KKMM; Tuan Al-Ishsal Ishak, Chairman of MCMC; Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM; and Imri Mokhtar, Chief Operating Officer, TM. TM intends to also seek support from Government of Malaysia for this implementation utilising existing funding to deliver better broadband services to rural and sub-urban areas, in line with the National Fiberisation and Connectivity Plan (NFCP). TM will be addressing the copper network challenges via various technologies such as fibre, wireless and GigaWire in a network rollout which will involve a phased customer migration starting today until 2021. It is expected that 70% of these customers will be able to enjoy unifi services by end 2020. TM also announced a new entry level broadband package of up to 8Mbps at RM89 a month for residential customers. Meanwhile, existing Streamyx residential customers will enjoy this offer at RM69 a month. In addition, a wireless broadband alternative will be launched to address the issues faced by Streamyx customers today; while the network is being rolled out until 2021. Details will be announced very soon under its #khabarbaik programme. Tuan Haji Rosli said, “We are committed to resolve the Streamyx issues and believe that the plan is the way forward to address not only the limitation of the copper broadband network, but also to lay the foundation for a better internet experience for all existing and future customers nationwide. We look forward to a collaborative approach, working closely with the Government, Ministry and MCMC to effectively deliver high speed broadband experience towards realising Malaysia’s Digital Nation aspirations.” TM completed its internet upgrade programme in April 2019 with 973,000 unifi customers upgraded to 10 times the existing speed; 266,000 Streamyx customers in unifi coverage areas upgraded to unifi and 226,000 Streamyx customers in non-unifi coverage areas upgraded to 2 times existing speed where technology permits. This exercise has helped to uplift Malaysia’s position in global high speed connectivity rankings. In February 2019, the Speedtest Global Index by Ookla reported that fixed broadband download speeds in Malaysia increased by almost threefold to 70.18Mbps as compared to 22.26Mbps a year ago. Malaysia is now ranked 28th in the world as compared with 56th in 2017. Further, the MCMC has also reported that the number of fixed broadband subscriptions with download speeds of more than 100Mbps have risen tremendously from 150,000 in 2017 to 1.2 million subscribers in 2018.
TM and Huawei collaborate to accelerate 5G commercialisation in Malaysia
Both parties exploring a working mechanism to cover spectrum, business case, ecosystem and key technologies towards empowering Digital Malaysia. Telekom Malaysia Berhad (TM) and Huawei Technologies (M) Sdn Bhd (Huawei) have recently signed a Memorandum of Understanding (MoU) to collaborate in accelerating 5G commercialisation in Malaysia as the country moves towards a Digital Nation. The MoU was signed by both companies at TM-Huawei Tech Summit held recently. Ir. Ts Azizi A. Hadi, Chief Network Officer, TM signed the MoU on behalf of TM while Mr. Zac Chow, Vice President Huawei Malaysia, represented Huawei at the signing ceremony. Commenting on the collaboration, Dato' Noor Kamarul Anuar, Group Chief Executive Officer, TM said, "It is an exciting development for us to collaborate with a global player like Huawei to accelerate the offering of 5G services to Malaysians. As a national telecommunications infrastructure provider of Malaysia's Digital Nation aspirations, 5G technology will complement our existing wired-based offerings, world class connectivity as well as digital infrastructure. It will enable us to deliver more innovative digital solutions to all our customers across various segments. TM via its innovative and comprehensive products and solutions will continue to lay the foundation for Industrial Revolution 4.0 and rolling out 5G nationwide - serving a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government. This collaboration augurs well for the accelerated deployment of future 5G network, applications and solutions for Malaysian homes, businesses and beyond, in line with our aspiration to power Digital Malaysia." Meanwhile, Michael Yuan, Chief Executive Officer of Huawei said: "TM and Huawei have been working hand-in-hand for 15 years. We have been working together to connect more people than ever before. We are now at the crossroads of digital transformation. Huawei will fully support TM's aspiration to power Digital Malaysia, and will work together with TM to building a better connected and intelligent Malaysia via 5G." Under the MoU, both parties intend to explore on collaborating by leveraging on each other's core expertise and capabilities to explore a working mechanism covering spectrum, business case, ecosystem and key technologies. This would include collaborating for a joint study on 5G spectrum and its evolution; possible joint development of new services concepts and business case of selected 5G use cases which include but not limited to Fixed Wireless Access (FWA), Smart Cities and Vehicle-to-Vehicle or Vehicle-to-Infrastructure (V2X); joint study in the areas of 5G Ecosystem Innovation; and explore future cooperation on full-fledged 5G end-to-end system. Through this collaboration, a joint working group will also be set up to identify areas of copper line services with the aim towards improving customer experience through FWA technology and/or services. "With this collaboration, we further strengthen our role as a national telecommunications infrastructure provider of Malaysia's Digital Nation aspirations, where TM has established the communications backbone of Malaysia with the widest connectivity and convergence network. As a responsible nation-builder, we will continue to serve as a strategic enabler of the National Fiberisation and Connectivity Plan (NFCP), backed by our solid infrastructure towards empowering Digital Malaysia" Dato' Noor Kamarul Anuar concluded.
Consolidation of TM’s business in Malaysia to strengthen fixed-mobile convergence leadership and improve operational efficiency
Telekom Malaysia Berhad ("TM" or "the Group") today announced an internal reorganisation which involves the transfer of its business in Malaysia to a single operating entity named TM Technology Services Sdn Bhd ("TM Tech"). The internal reorganisation is anticipated to complete by 31 December 2023. The reorganisation – which includes Unifi, TM One and TM Wholesale, among others – marks the next phase of the Group's transformation to be the enabler of a digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience. Incorporating its diverse businesses under TM Tech will also reinforce TM's Fixed-Mobile Convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to communities, businesses and the Government. Group CEO, Imri Mokhtar said, "As digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow us to serve our diverse customer segments better and deliver their needs more quickly. "Consolidating our suite of connectivity and digital offerings will also enable us to easily tap into the right combination of solutions to meet the unique needs of individual lifestyles and businesses." "Furthermore, this reorganisation aligns us to industry best practices and will improve TM's competitive edge among Malaysian and international Telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo," he added. Under TM Tech, consumers will continue to enjoy the fastest and widest all-in-one connectivity and digital content. Enterprises and the public sector will also benefit from TM's digital and smart solutions, including cloud and data centres, cybersecurity and smart industry offerings. The operating entity will also continue to champion TM's nation-building efforts in expanding and modernising the country's fibre network, data centres and submarine cable systems. TM Tech will be led by TM's existing senior management team and will bring together its diverse talents under a single company, encouraging greater agility and cross-functional collaboration to improve service quality. Imri explained, "Our Warga TM will remain the execution engine for TM and the country's digital transformation. While our workforce will be realigned to this single operating entity, employee functions, entitlements and benefits will remain unchanged." Similarly, all of TM's partnerships, vendor and service agreements will remain in effect. Telekom Malaysia Berhad will now serve as an investment holding company for this operating entity, with all other subsidiaries within the Group to remain status quo. "Beyond TM's own growth, this reorganisation strengthens our role in advancing the country's digital transformation and to serve our customers in a more cohesive manner. While it marks a new milestone in our continuous transformation, we remain anchored to our purpose of enabling digital inclusion, opportunities and progress for all," Imri concluded.
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