Safety protocols activated – outlet closed for sanitisation till 27 December 2020
Telekom Malaysia Berhad (TM) wishes to confirm one (1) new positive case of COVID-19 amongst its employees at TMpoint Kajang on 13 December 2020. The employee is currently receiving treatment at a Government hospital.
Following the confirmed case, TM has taken immediate action to close its TMpoint Kajang until 27 December 2020 for disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). Meanwhile, other TMpoint outlets remain in operations in adherence to the Standard Operating Procedures (SOPs) as well as TM’s added safety guidelines to ensure our customers continue to be served. TM management and staff are together praying for the speedy recovery of all those affected by the pandemic.
Meanwhile, detailed contact tracing is being carried out by the MoH, assisted by TM’s COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the positive case. Identified close contacts are being contacted by MoH for further advice and action.
TM would like to remind everyone at all times to stay safe – practice social distancing, maintain personal hygiene and adhere to the SOPs as advised by the Government. TM would like to reiterate that it has taken and will continue to take all necessary measures to ensure the health and safety of its customers, employees and community.
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unifi unveils broadband and mobile plans with value for everyone towards boosting Malaysia’s global competitiveness
Upgrades Existing unifi Customers to speeds of up to 800Mbps; Introduces Affordable unifi Basic Plan of 30Mbps for Targeted Households; Upgrades Existing Streamyx Customers to unifi or Double Existing Speed; Reinstates Unlimited unifi Mobile Postpaid unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM) today raises the bar for Malaysia’s high-speed broadband service with the unveiling of its new plans. unifi today announced upgrade plans for existing unifi Home customers to up to 800Mbps, with upgrade plans for new sign-ups scheduled for early next year. Also announced is an affordable 30Mbps broadband-only unifi plan exclusive for households with income of less than RM4,500 per month. Included also are upgrade plans for Streamyx (pre-unifi) customers to unifi in coverage areas or double the speed in non-coverage areas and the popular unlimited unifi Mobile postpaid plan, exclusive for its broadband customers. Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM said, “Today’s announcement marks another milestone for TM, as Malaysia’s Convergence Champion. We are proud of our unique role as Malaysia’s nation-building partner, and our stewardship in increasing and improving access to ensure all Malaysians are able to enjoy the benefits of broadband, mobile, WiFi and content. In moving towards a digital and creative-led economy, it is imperative that Malaysia scales up to higher broadband speeds to enable the endless possibilities that technology - and a digital lifestyle - can bring. We will lead the charge to realise the digital economy and accelerating digital-led innovation with what we do best - providing the best high speed broadband services at affordable prices and best value in the country. TM is set to turbo-boost Malaysia’s regional broadband standing starting 15 August 2018 when existing unifi Home customers enjoying broadband, phone and content services will be upgraded in phases up to 10 times the current broadband speed at the same monthly subscription. For example, an existing 30Mbps unifi Home customer will be upgraded up to 300Mbps whilst a 100Mbps unifi Home customer will be upgraded up to 800Mbps. Customers who have yet to sign up as a unifi Home customer are encouraged to subscribe to any existing unifi plan before 31 December 2018 to enjoy the speed upgrade in phases beginning 2019. Not yet unifi customers are encouraged to sign-up to existing plan via unifi.com.my for a hassle-free and faster service. unifi Basic, exclusive for households with income of RM4,500 and below, is a broadband-only plan at 30Mbps with a 60GB monthly usage quota, offering greater affordability at RM79 per month - more than 50% lower than the current 30Mbps unifi Home plan. unifi Basic is available exclusively online at unifi.com.my/unifi-basic and will be available starting 15 August 2018. Pre-orders open from 15 July 2018. Another affordable broadband offering already available today is unifi Wireless broadband at RM79 per month, for customers looking for a hassle-free home broadband. Imri Mokhtar, Executive Vice President, unifi said, “We are committed to serving all our broadband customers better, including our loyal and patient Streamyx customers who are asking for a faster broadband service. Part of our ongoing broadband improvement initiative is to upgrade more than 340,000 Streamyx customers located in unifi coverage areas to unifi. For Streamyx customers who are currently not in a unifi area, we are committed to continuously invest in the best of both fixed and wireless technologies to bring them high speed broadband. In the meantime, we shall double the Streamyx speed they are subscribing to today. More than 350,000 Streamyx customers are expected to enjoy faster broadband very soon.” “Though the broadband plans unveiled today are primarily for home customers, we certainly have not forgotten our SME customers. Exciting plans will be announced soon for all our SME customers nationwide,” added Imri. In addition to the various broadband plans, the unlimited unifi Mobile postpaid plan promises a peace of mind experience with its calls, data connectivity and messaging at a promotional price of RM99 per month. This plan will be available from 15 July 2018 exclusive for its existing broadband customers – both, unifi and Streamyx customers. “These new plans mark our commitment to bring better affordability/price – speed – coverage for all Malaysians to enjoy a seamless digital experience with unifi. We expect the new broadband plans to place Malaysia alongside the top broadband nations in the region. At TM, we remain steadfast to our Convergence and Digital strategic thrusts to be the enabler and premier solutions provider in Malaysia’s digital and creative-led economy”, said Datuk Bazlan in his closing.
TM One Smart Healthcare solutions to enhance digital patient experience at Ramsay Sime Darby Health Care
Malaysia’s first healthcare provider to leverage TM One Smart Patient Suite solution TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), today inked a Memorandum of Understanding (MoU) with Ramsay Sime Darby Health Care (“RSDH”) to collaborate on Smart Healthcare and other business solutions for the RSDH group of hospitals. The MoU was signed by Shazurawati Abd Karim, Executive Vice President of TM One, and Peter Hong, Group Chief Executive Officer, RSDH. Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks the first in Malaysia to leverage TM One’s Smart Patient Suite solution, by harnessing the power of the Internet of Things (IoT) to provide automation and surround control. Shazurawati Abd Karim, Executive Vice President, TM One said, “We are honoured to be working with RSDH to serve as the enabler of their next advantage today and tomorrow, bringing Malaysian healthcare and digital progress for all. TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.” Peter Hong, Group Chief Executive Officer, RSDH, said, "We are pleased to mark a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the Group to pilot TM One’s Smart Patient Suite solution. Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology. Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward.” TM One is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. Wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration. “Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare. The Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency,” added Shazurawati. This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. Since its launch in October 2022, the alliance has registered close to 50 partners. “At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public. The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” Shazurawati concluded.
Communications and Multimedia Minister confident with nation’s digital infrastructure after visit to TM Network Operations Centre
Communications and Multimedia Minister, YB Tan Sri TPr Annuar Haji Musa expressed his confidence with the nation’s digital infrastructure to deliver Malaysia’s communications and digital aspirations for now and into the future. He expressed this after a working visit to the TM Network Operations Centre in Cyberjaya today. “I’m very happy with the visit today and from what I see, I’m confident that we have the people, capabilities and infrastructure to ensure 100% connection all over the country. We will leave no Malaysian behind,” YB Tan Sri TPr Annuar Haji Musa said after the visit. TM’s state of the art network operations centre serves as the brains of the nation’s digital and communications infrastructure managing over 600,000 km of communications cables and over 26,700TB data daily. The centre also monitors the health and operations of the 30 submarine cable systems that carries 1,990TB of internet data into and out of the country. Commenting on the visit, TM’s Chairman, Dato’ Mohammed Azlan Hashim said, “We are honoured to have YB Tan Sri TPr Annuar and his senior officers from the Ministry and MCMC with us. This visit gives us the opportunity to showcase the various customer segments we serve and the strength of digital technology available and ready to serve our customers.” “Befitting our unique and important role as the nation’s connectivity and digital infrastructure provider and the enabler of Digital Malaysia, we are ready to serve Keluarga Malaysia with our comprehensive communications and digital solutions. As a Government-Linked Company (GLC), TM remain commited to contribute towards the country's development through telecommunications and digital in support of the country's digital aspirations including JENDELA and MyDIGITAL towards accelerating the country towards a full-fledged Digital Malaysia by 2023,” he added. The visit today is expected to nurture even closer ties between both parties.