15 Dec 2020
TMpoint Kajang reports one (1) new positive Covid-19 case
Safety protocols activated – outlet closed for sanitisation till 27 December 2020
Telekom Malaysia Berhad (TM) wishes to confirm one (1) new positive case of COVID-19 amongst its employees at TMpoint Kajang on 13 December 2020. The employee is currently receiving treatment at a Government hospital.
Following the confirmed case, TM has taken immediate action to close its TMpoint Kajang until 27 December 2020 for disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). Meanwhile, other TMpoint outlets remain in operations in adherence to the Standard Operating Procedures (SOPs) as well as TM’s added safety guidelines to ensure our customers continue to be served. TM management and staff are together praying for the speedy recovery of all those affected by the pandemic.
Meanwhile, detailed contact tracing is being carried out by the MoH, assisted by TM’s COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the positive case. Identified close contacts are being contacted by MoH for further advice and action.
TM would like to remind everyone at all times to stay safe – practice social distancing, maintain personal hygiene and adhere to the SOPs as advised by the Government. TM would like to reiterate that it has taken and will continue to take all necessary measures to ensure the health and safety of its customers, employees and community.
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TM R&D inks MoU with AL-QUDS University to foster industry-academia collaboration for research and innovation excellence in next generation communication technologies
Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently signed a Memorandum of Understanding (MoU) with Al-Quds University (AQU) to foster industry-academia collaboration for joint research in Next Generation Communication Technologies and to create an institution for innovation and technology transfer. Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D, signed the MoU on behalf of TM R&D while AQU was represented by its President, Prof. Dr. Imad Abu Kishek. The agreement was sealed under the support and presence of H. E. Mr. Walid Abu Ali, Ambassador of The State of Palestine to Malaysia, Brunei, Thailand and Maldives. Under the MoU, both entities will join forces to explore research and knowledge exchange activities including staff exchange for scientific works and student visits, in addition to development of impactful digital solutions with a global outlook. Commenting on the latest collaboration, Dr. Sharlene said, “We are excited to have AQU on board as the first university that we’re collaborating with post COVID-19. This MoU is testament of our efforts to work with innovative and entrepreneurial academic institutions to deliver excellence in the field of research and innovation.” “The knowledge sharing and technology transfer between Malaysia and Palestine will definitely boost research capabilities and cross-cultural innovations,” she added. Meanwhile, Prof. Dr. Imad Abu Kishek shared, “The university’s strategy encompasses building strong cooperative relationships with the Malaysian industry and academia. We believe that this is the first step towards a sustainable partnership with TM R&D, which will provide our staff and students the opportunity to access expert knowledge, latest technologies, innovation labs, and industry in Malaysia.” “We hope that this collaboration will result in a symbiotic relationship that furthers the economy, innovation, and technology transfer among both institutions,” added Prof. Dr. Imad. AQU is an academic research university that currently offers more than 120 undergraduate and postgraduate programmes, delivered through its 15 degree-granting faculties that cover main scientific disciplines such as medicine, life and natural sciences, business and management, arts and humanities, law and jurisprudence, engineering, computer science, information technology, and social sciences. In addition, AQU pursues educational distinction through a culture of innovation and strives to develop entrepreneurs who are able to partake in the development of the Palestinian economy.
TM ONE & SIRIM ACADEMY PARTNERSHIP BOOSTS CYBERSECURITY AND AI GOVERNANCE IN MALAYSIA
KUALA LUMPUR, 6 November 2025 – TM One, TM’s enterprise and government sector solutions arm, has signed a strategic Collaboration Agreement with SIRIM Academy, a subsidiary of SIRIM Berhad, to advance Malaysia’s capabilities in information security, artificial intelligence (AI) governance, and workforce certification. The partnership combines TM One’s expertise in cybersecurity and managed services with SIRIM Academy’s recognised strengths in training, consultancy, standards development and personnel certification. Together, the two organisations will support enterprises and government agencies in closing compliance gaps, adopting global best practices, and building resilience in the digital economy. The collaboration focuses on certification and workforce readiness, supporting organisations to comply with Information Security Management Systems (ISMS, ISO/IEC 27001) and the newly introduced AI Management System (ISO/IEC 42001:2023). TM One will provide operational security capabilities for monitoring and incident response, while SIRIM Academy will deliver professional certification programmes aligning with standards requirements and national frameworks. To ensure compliance, organisations can further leverage TM One’s Managed Security Services including its Security Operations Centre (SOC), Security Information and Event Management (SIEM), Managed Detection and Response (MDR), and Threat Intelligence, which offers continuous protection. The agreement also facilitates joint go-to-market opportunities, with TM One or SIRIM Academy leading client engagements as needed. The collaboration was formally made through an exchange of documents between Shanti Jusnita Johari, TM One’s Executive Vice President, and Dr. Mohd Bakri bin Jali, SIRIM Academy’s Chief Executive Officer (Covering), symbolising the start of a shared commitment to advance Malaysia’s digital trust and governance. Shanti Jusnita Johari said, “This partnership with SIRIM Academy reaffirms TM One’s position as a trusted digital enabler for enterprises and government. By embedding training, consultation and certification into our secure digital infrastructure, we ensure compliance is not only achieved on paper but sustained in practice. Together, we are building the human talent and governance frameworks needed for Malaysia to thrive as an advanced digital nation.” Echoing this, Dr. Mohd Bakri bin Jali also highlighted SIRIM Academy’s commitment, “As the training, consultancy and standards development arm of SIRIM Berhad, SIRIM Academy is committed to raising Malaysia’s industry standards and certification readiness. Partnering with TM One allows us to integrate our expertise in standards implementation with their operational capabilities, enabling organisations to adopt ISMS, AI governance and digital trust practices more effectively. This synergy enhances Malaysia’s competitiveness in the digital economy.” The partnership is the latest milestone in TM’s aspiration to become a Digital Powerhouse by 2030, ensuring enterprises and government agencies are equipped with secure, compliant and future-ready digital solutions.
TM Reinforces Long-term Value Creation at its 41st AGM
KUALA LUMPUR, 28 May 2026 – Telekom Malaysia Berhad (“TM” or “the Group”) reaffirmed that it remains on track towards its aspiration of becoming a Digital Powerhouse by 2030 through disciplined execution of its PWR 2030 strategy. Building on this progress, TM is further advancing AI and sustainability to drive long-term value creation for all stakeholders.The update was shared at TM’s 41st Annual General Meeting (“AGM”) held recently at Menara TM, Kuala Lumpur. The AGM was chaired by Chairman, Dato’ Zainal Abidin Putih, alongside the Board of Directors and Managing Director and Group Chief Executive Officer, Amar Huzaimi Md Deris.In 2025, the Group recorded revenue growth of 1.4% to RM11.9 billion, EBIT of RM2.0 billion and strong operating cash flow of RM2.5 billion. Total Shareholders Return (“TSR”) stood at a healthy 23.5%, alongside a 21% increase in share price. This reflects sustained value creation and growing investor confidence in TM’s long-term growth trajectory.Approximately RM2.0 billion in shareholder and economic value was distributed during the year. This included approximately RM1.2 billion returned to shareholders through dividends, equivalent to 31.0 sen per share, as well as approximately RM750 million contributed through taxes, zakat and other socioeconomic initiatives in support of Malaysia’s digital economy and national development.The Group reiterated its revised dividend policy with a minimum payout of 75% of Profit After Tax and Non-Controlling Interests (“PATAMI”). Effective from the first quarter of 2026, dividends will be declared and paid on a quarterly basis, reinforcing its commitment to consistent and sustainable shareholder returns.Commenting on TM’s continued transformation journey, Amar said, “To strengthen how we create value, we are accelerating AI and digital innovation capabilities while embedding sustainability more deeply across our business, operations and strategic investments. This strengthens our ability to support evolving digital needs across businesses, communities and the nation.”During the year, the Group strengthened its role as an orchestrator of Malaysia’s AI and digital ecosystem by building the infrastructure, platforms and governance needed to support wider AI adoption. This includes AI-ready data centres, GPU-as-a-Service, cloud and cybersecurity capabilities, alongside AI-enabled solutions such as Vision AI, Smart Cities and Smart Urban Forestry for enterprises, the Government and global hyperscalers.Internally, AI adoption was accelerated through agentic AI contact centres, network modernisation and structured AI upskilling for employees. The Group also showcased practical AI use cases through AI-enabled integration supporting the AGM proceedings and an internally developed AI chatbot on its digital Integrated Annual Report website, enabling easier access to key report information. Reinforcing its commitment to responsible AI, TM became the first Malaysian telco certified under ISO/IEC 42001:2023 Artificial Intelligence Management System (“AIMS”).On sustainability, TM evolved its framework in 2025 to adopt the Triple Bottom Line approach of Prosperity, Planet and People. During the year, the Group generated RM135 million in revenue from low-carbon products and services, including green-certified data centres and digital solutions for MSMEs, while reducing carbon emissions by 34% from its 2019 baseline. Beyond its operations, TM continued to create positive impact through TM Future Skills, which reached 35 schools and equipped more than 7,000 students with digital education in STEM, coding, AI and 3D printing. The Group also advanced community-led initiatives, including efforts to transform Kampung Mukut, Tioman into Malaysia’s first Smart Eco Village through Jangkau Digital TM, as well as support for sepak takraw development and neurodivergent communities.TM’s continued commitment to good governance and sustainability received strong recognition locally and internationally. The Group achieved an S&P Global ESG score of 57/100, the highest among Malaysian telcos, maintained the highest FTSE4Good rating tier at 4 stars and retained its MSCI ESG Rating of “A”. It was also ranked in the Top 1% at the National Corporate Governance & Sustainability Awards (“NACGSA”) 2025, placing 7th out of 847 public-listed companies.“Having strengthened our foundations and built new digital capabilities over the past few years, we are now entering the next phase of growth. Our focus is on advancing these strengths into sustainable progress and long-term value for stakeholders and the nation, as we continue our journey towards becoming a Digital Powerhouse by 2030,” Amar added.
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