17 Nov 2018
Penjelasan tentang perkara yang diketengahkan oleh YB Gobind Singh Deo baru-baru ini / clarification on matters highlighted by YB Gobind Singh Deo recently
PENJELASAN TENTANG PERKARA YANG DIKETENGAHKAN OLEH YB GOBIND SINGH DEO BARU-BARU INI
Baru-baru ini, Menteri Komunikasi dan Multimedia, YB Gobind Singh Deo ada men gutarakan beberapa isu yang dihadapi pelanggan kami. Kami ingin mengambil kesempatan ini untuk memberi penjelasan tentang perkara-perkara yang dibangkitkan oleh YB menteri dan juga kepada pelanggan yang kami dihargai.
Kami ingin mengucapkan terima kasih kepada YBM Gobind kerana mengetengahkan isu yang dihadapi oleh para pelanggan kami. Kami di TM sentiasa prihatin dalam mendengar maklum balas daripada para pelanggan kami, serta pihak-pihak berkepentingan dan kami telahpun memberikan kenyataan secara individu di media sosial serta menerusi beberapa kenyataan media; yang terkini pada 16 Oktober (http://bit.ly/TMStatement16Oct) di mana kami telah menyatakan butiran perancangan kami dan perkembangannya.
Kami juga sentiasa berhubung dengan para pelanggan Streamyx kami melalui e-mel, panggilan dan SMS untuk memaklumkan mengenai naik taraf percuma terutamanya bagi para pelanggan Streamyx di kawasan unifi, dan bagi yang berada di luar kawasan liputan unifi naik taraf sehingga 8Mpbs atau penyelesaian jalur lebar tanpa wayar 4G LTE.
Kami juga telah menjelaskan berkenaan kekangan rangkaian tembaga dan sentiasa mengadakan perbincangan dengan pihak kerajaan, kementerian, pengawal selia dan pihak berkepentingan lain mengenai cara menangani isu-isu legasi rangkaian tembaga yang dialami oleh pelanggan Streamyx.
TM menghargai kesabaran semua pelanggan kami berkenaan isu ini memandangkan perkara ini memerlukan penyelesaian jangka panjang dan mempunyai implikasi yang perlu diselesaikan di peringkat industri dan nasional.
Akhir sekali, kami akan terus memastikan bahawa pelanggan dan pihak-pihak berkepentingan sentiasa dimaklumkan dari masa ke semasa tentang perkembangan usaha-usaha kami sama ada menerusi media sosial, media dan interaksi secara peribadi.
CLARIFICATION ON MATTERS HIGHLIGHTED BY YB GOBIND SINGH DEO RECENTLY
Recently, YB Gobind Singh Deo, the Minister of Communication and Multimedia, has highlighted a number of issues faced by our customers. We would like to take the opportunity to clarify on the matters raised by YB minister and to also respond to our valued customers.
We would like to thank YBM Gobind for always bringing the issues faced by our valued customers to our attention. Rest assured TM is always listening to our customers and to our stakeholders and have been responding both individually on social media as well as via several media statements, the latest being 16th Oct (http://bit.ly/TMStatement16Oct) where details of our plans and progress were provided.
We have continuously been in touch with our streamyx customers also via EDMs, calls and SMS messages to inform them of the free upgrades especially of Streamyx customers in unifi areas and for those not in unifi areas, upgrades up to 8mpbs or wireless broadband LTE 4G solutions.
We have also explained on the limitations of the current copper network and in this respect have been in ongoing engagement with government, ministry, regulator and other stakeholders on how to solve the legacy copper issues affecting Streamyx customers together.
TM appreciates the patience and understanding of all our customers as some of these issues need a longer term solution and have implications that need to be solved at an industry and national level.
Lastly we will continue to ensure that customers and stakeholders are informed of the progress being made on a regular basis whether on social media, media and via direct engagements.
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TM in ongoing discussions with government to address issues faced by Streamyx customers
Following its statement issued on 21 September 2018, Telekom Malaysia Berhad (TM), the nation’s pioneer broadband provider and now convergence champion, today reiterated its commitment to enhance the broadband experience of Streamyx customers; and shared that discussions with the Government and the Ministry of Communications and Multimedia are underway to effectively address issues faced by Streamyx customers. TM would like to reassure its 2.3 million broadband customers and all its stakeholders that TM plays an active part in the dialogue, debate and conversations that are ongoing in the industry towards building a more balanced and inclusive digital nation. This is in line with TM’s vision to deliver high speed broadband with a wider nationwide coverage to all Malaysians. TM has been continuously investing in its infrastructure over the years, to provide connectivity and also in order to elevate the experience of both its unifi and Streamyx customers, concurrently. The primary focus is in expanding Malaysia’s high speed broadband coverage. The copper network which is a legacy network, faces many challenges, mainly technological limitations. This is more pronounced for Streamyx customers, whereby the copper network is only able to deliver speeds up to 8Mbps.This requires a longer term and more permanent solution, which will take time to implement and has heavy financial implications. TM looks forward to a collaborative win-win approach with the Government to effectively address the challenges faced by Streamyx customers, once and for all. In order to do this, TM looks to accelerate discussions with the Ministry and the Malaysian Communications and Multimedia Commission (MCMC) to explore specific funding options, various fit-for-purpose technologies as well as optimising existing industry mechanisms in order to deliver a better broadband experience nationwide. TM also shared a further update on the progress made with respect to the ongoing upgrade exercise for its Streamyx customers. To date, TM has successfully upgraded nearly 50% of over 340,000 Streamyx customers residing in unifi coverage areas to unifi; at the same price of their current plan. The rest of the 170,000 Streamyx customers who have yet to grab this opportunity for the free upgrade are encouraged to do so. TM aims to complete this unifi upgrade exercise by March 2019. For Streamyx customers who are currently residing in non-unifi areas, TM is committed to continuously invest in the best fit for purpose technologies to bring high speed broadband to them. Meanwhile, where technology permits, TM is doubling the Streamyx speed at the same price of their current broadband plan. Close to 180,000 of those in non-unifi areas can look forward to receiving this free speed upgrade. TM aims to complete this speed upgrade exercise by December 2018. Streamyx customers who are eligible for the speed upgrade will continue to be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. However, in order to address the remaining 500,000 Streamyx customers, TM is calling for the discussions with the Government to quickly reach a mutually beneficial outcome for these customers. TM remains steadfast in its purpose to make life easier for a better Malaysia. In working towards a more definitive solution for an improved broadband experience and a more enhanced digital lifestyle for all its customers, TM would like to acknowledge their trust and loyalty; and values their continued patience and understanding.
Penjelasan tentang perkara yang diketengahkan oleh YB Gobind Singh Deo baru-baru ini / clarification on matters highlighted by YB Gobind Singh Deo recently
PENJELASAN TENTANG PERKARA YANG DIKETENGAHKAN OLEH YB GOBIND SINGH DEO BARU-BARU INI Baru-baru ini, Menteri Komunikasi dan Multimedia, YB Gobind Singh Deo ada men gutarakan beberapa isu yang dihadapi pelanggan kami. Kami ingin mengambil kesempatan ini untuk memberi penjelasan tentang perkara-perkara yang dibangkitkan oleh YB menteri dan juga kepada pelanggan yang kami dihargai. Kami ingin mengucapkan terima kasih kepada YBM Gobind kerana mengetengahkan isu yang dihadapi oleh para pelanggan kami. Kami di TM sentiasa prihatin dalam mendengar maklum balas daripada para pelanggan kami, serta pihak-pihak berkepentingan dan kami telahpun memberikan kenyataan secara individu di media sosial serta menerusi beberapa kenyataan media; yang terkini pada 16 Oktober (http://bit.ly/TMStatement16Oct) di mana kami telah menyatakan butiran perancangan kami dan perkembangannya. Kami juga sentiasa berhubung dengan para pelanggan Streamyx kami melalui e-mel, panggilan dan SMS untuk memaklumkan mengenai naik taraf percuma terutamanya bagi para pelanggan Streamyx di kawasan unifi, dan bagi yang berada di luar kawasan liputan unifi naik taraf sehingga 8Mpbs atau penyelesaian jalur lebar tanpa wayar 4G LTE. Kami juga telah menjelaskan berkenaan kekangan rangkaian tembaga dan sentiasa mengadakan perbincangan dengan pihak kerajaan, kementerian, pengawal selia dan pihak berkepentingan lain mengenai cara menangani isu-isu legasi rangkaian tembaga yang dialami oleh pelanggan Streamyx. TM menghargai kesabaran semua pelanggan kami berkenaan isu ini memandangkan perkara ini memerlukan penyelesaian jangka panjang dan mempunyai implikasi yang perlu diselesaikan di peringkat industri dan nasional. Akhir sekali, kami akan terus memastikan bahawa pelanggan dan pihak-pihak berkepentingan sentiasa dimaklumkan dari masa ke semasa tentang perkembangan usaha-usaha kami sama ada menerusi media sosial, media dan interaksi secara peribadi. CLARIFICATION ON MATTERS HIGHLIGHTED BY YB GOBIND SINGH DEO RECENTLY Recently, YB Gobind Singh Deo, the Minister of Communication and Multimedia, has highlighted a number of issues faced by our customers. We would like to take the opportunity to clarify on the matters raised by YB minister and to also respond to our valued customers. We would like to thank YBM Gobind for always bringing the issues faced by our valued customers to our attention. Rest assured TM is always listening to our customers and to our stakeholders and have been responding both individually on social media as well as via several media statements, the latest being 16th Oct (http://bit.ly/TMStatement16Oct) where details of our plans and progress were provided. We have continuously been in touch with our streamyx customers also via EDMs, calls and SMS messages to inform them of the free upgrades especially of Streamyx customers in unifi areas and for those not in unifi areas, upgrades up to 8mpbs or wireless broadband LTE 4G solutions. We have also explained on the limitations of the current copper network and in this respect have been in ongoing engagement with government, ministry, regulator and other stakeholders on how to solve the legacy copper issues affecting Streamyx customers together. TM appreciates the patience and understanding of all our customers as some of these issues need a longer term solution and have implications that need to be solved at an industry and national level. Lastly we will continue to ensure that customers and stakeholders are informed of the progress being made on a regular basis whether on social media, media and via direct engagements.
Warga TM welcomes Minister of Communications and Multimedia for inaugural official visit to TM headquarters
The Minister of Communications and Multimedia Malaysia, YB Tuan Gobind Singh Deo today made his first official visit to Menara TM, the headquarters of Telekom Malaysia Berhad (TM). Over 1,000 Warga TM, together with Rosli Man, Chairman of TM, Imri Mokhtar, Acting Group Chief Executive Officer, TM as well as TM Board members and TM senior management were present to give a warm welcome to the Minister and his delegates. During his engagement session with Warga TM, YB Tuan Gobind shared his aspirations for the telecommunications industry and how TM can play its pivotal role in the development of Malaysia's digital economy. At the session, the Minister also interacted with other Warga TM who joined the session from their respective state and regional offices, including in Jakarta via TM's state-of-the-art High Definition TelePresence conferencing facilities. Meanwhile, the rest of over 20,000 Warga TM who were unable to join the session had the chance to virtually witness the session via a live streaming broadcast. Commenting on the visit, Rosli said, "TM is greatly honoured to receive YB Tuan Gobind and his delegates from the Ministry and the Malaysian Communications and Multimedia Commission (MCMC) at our own headquarters, Menara TM. This visit is just over a month after the Minister came to our Network Operations Centre (NOC) in Cyberjaya, which serves as the heart of the nation's network operations. Today, we are excited to see YB Tuan Gobind coming to our doors, to share his vision of the industry and engage with our Warga TM up close and personal. We hope the warm welcome and show of support that YB Tuan Gobind received from our Warga TM today will pave the way for more continuous collaborations between TM and the Ministry of Communications and Multimedia towards the betterment of the telecommunications industry." Meanwhile, in addressing Warga TM, YB Tuan Gobind said, "I understand TM has a huge and unique mandate not only as the Convergence Champion, but also a partner in nation-building towards developing the nation's digital economy. Leveraging on its extensive global connectivity, network infrastructure and collective expertise, TM is well positioned to propel Malaysia into a regional Internet hub and digital gateway for South-East Asia. In this respect, I commend TM's continued effort in answering the Government's call to champion convergence and deliver the Digital Nation aspirations. I am also confident that the TM's transformation, anchored on customer centricity that puts customers as the utmost priority, will bring the results in with the strong support from the management and every Warga TM." What made it even more special, in line with the Company's renewed pledge on customer centricity and in conjunction with the visit, YB Tuan Gobind also presented HERO of the Year Awards 2018 for three (3) categories – Frontliners, Unsung Heroes and Special Awards. These awards are well-deserved recognitions for Warga TM who embodied the Company's internal KRISTAL values namely Total Commitment to Customers, Uncompromising Integrity and Respect & Care. The award winners were selected based on their outstanding contributions in going the extra mile to serve and to make life easier for TM customers. Winners for the Frontliners' category were chosen amongst Warga TM serving TM's customer touchpoints; the Unsung Heroes' category honoured employees who contributed beyond their job scope regardless of the divisions they are serving; while the Special Awards were specifically dedicated to persons with disabilities (PWD) who excelled in their performance and live up the Life Made Easier promise to TM customers. The recognitions are testament of TM's continuous commitment to deliver an enhanced digital experience to Malaysians across all customer segments – consumer, SME, corporate enterprises and public sectors. TM remains committed to fulfilling Malaysians' digital communication needs through our comprehensive and innovative products and solutions toward establishing a digital nation.
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