11 Oct 2020
Employees of TM at Menara TM One, Damansara and Kepayan, Kota Kinabalu tested positive for Covid-19
Telekom Malaysia Berhad (TM) confirms two (2) positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM One in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah. Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities. TM management and staff are together praying for their speedy recovery.
TM has taken proactive measures to mitigate further spread of the virus and keep our customers, staff and communities safe. At Menara TM One, all occupants were immediately evacuated and the office building closed for seven (7) days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently.
Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM's COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action.
In ensuring continued services to our customers, TM employees at the affected states and areas have reverted back to Work From Home (WFH) arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM's added safety protocols and guidelines.
TM would like to remind everyone at all times to keep safe social distance, hygiene and adhere to the Standard Operating Procedures (SOPs) as advised by the Government. TM has taken and will continue to take all necessary measures to ensure the health and safety of our customers, employees and community.
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TM One Unveils new brand strategy and enhanced website to take Malaysian businesses and public sector forward
The new tagline “Taking Transformation Forward”, coupled with the redesigned website reaffirms TM One’s commitment as a key digital transformation enabler for Malaysia’s enterprise and public sector. TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), enters into the year 2021 with a major stride when it introduced a new brand theme – "Taking Transformation Forward". The tagline portrays the business unit's strong commitment as the key digital transformation enabler for Malaysia's enterprise and public sector. In tandem with the new tagline, TM One also unveiled a redesigned and revamped website to reflect its upgraded features and capabilities. Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM One, enthused: "We are very excited with the new tagline as it further defines our role of taking the digital transformation of our customers across various verticals forward with our comprehensive suite of state-of-the-art and innovative digital solutions. To complement it, we gave our website a significant facelift with intuitive navigation and a plethora of content; tailored for different industries. It represents the immense growth opportunities that Malaysian businesses and public sectors can gain, leveraging on the digital offerings that we offer, ranging from Cloud, Smart Services, Cybersecurity, Internet of Things (IoT), mobility, data analytics, Artificial Intelligence (AI) and many more." The new website has an enhanced interface with a clean and modern design, delivering seamless personalised content including comprehensive access to all TM One's digital offerings in an immersive form. Among the key highlights of the redesigned website is the interactive Virtual Reality (VR) content. Other advanced features include the 360o web VR, which allows customers to experience a virtual visit to the Klang Valley Data Centre (KVDC), and the upcoming TM One Experience Centre. The website also includes an in-depth overview of TM One Cloud α (Cloud Alpha), as well as insights into TM One's cloud migration and smart solution experience. In addition, the cybersecurity virtual experience demonstrates an oculus quest of several cybersecurity scenarios in an Integrated Operations Centre (IOC). "Visitors will also be able to enjoy personalisation features, providing them with unique content relevant to their business and industry. This will guide them towards the most apt product offerings, and solution recommendations, creating a smoother browsing experience for anyone visiting our website. The website will be the content hub and reference source for our customers in their journey towards taking transformation forward. This perfectly fits our role as part of TM Group as the enabler of Digital Malaysia," Ahmad Taufek added. To know more about Taking Transformation Forward and to experience TM One's redesigned website, visit www.tmone.com.my or scan the below QR code:
TM and NCT Group Expand Partnership to Deliver Smart, Sustainable Industrial Parks Across Malaysia
Selangor, September 17, 2025 – Telekom Malaysia (TM), via its enterprise and government solutions arm TM One, and NCT Group of Companies (NCT Group), through its wholly owned subsidiary NCT AI Sdn Bhd, have signed a Memorandum of Collaboration (MoC) to extend smart industrial park solutions nationwide. Building on their 2022 agreement for the NCT Smart Industrial Park (NSIP) in Selangor, this expanded partnership will see TM deliver not only advanced connectivity, but also smart solutions, cloud, and ICT services to modernise NCT’s operations and enhance customer experiences across its wider developments, including NCT Innosphere within the Delapan Special Border Economic Zone in Kedah and the Group’s corporate headquarters. Together, NCT and TM will also co-develop go-to-market strategies to position NCT’s Smart Industrial Parks as future-ready investment hubs, attracting global and local industries, and replicating the model across Malaysia to drive economic growth, sustainability and digital adoption. The MoC was formalised at the Smart City Expo Kuala Lumpur 2025 between Simon Chan, NCT Group’s General Manager of Sales & Marketing and Megawati Norhashim, TM One’s Vice President for Enterprise Business, and witnessed by Dato’ Sri Yap Ngan Choy, NCT Group’s Founder & Group Managing Director, TM’s Members of the Board Datuk Bazlan Osman and Dr. Tunku Alina Raja Muhd Alias, together with Amar Huzaimi Md Deris, TM’s Group CEO. Amar Huzaimi Md Deris shared, “This partnership reflects TM’s role not just as a connectivity provider, but as the enabler of smart industrial ecosystems. This partnership reflects TM’s role not just as a connectivity provider, but as the enabler of smart industrial ecosystems. With our Vision AI, Intelligent Operations Centre, intelligent building management systems and other smart solutions, we are powering NCT’s Smart Industrial Parks into fully integrated, future-ready hubs for businesses and communities. This is how we deliver on our aspiration to be a Digital Powerhouse by 2030, creating platforms that drive Malaysia’s digitalisation, sustainability and industrial growth." Dato’ Sri Yap Ngan Choy said, “Our first undertaking with TM established a clear direction to redefine Malaysia’s industrial park landscape, with the goal to create a national model for smart, sustainable and digitally driven industrial growth. As a result, NSIP today is well on its way to becoming a competitive regional hub for high-value industries, innovation-led enterprises and global investors aligned with the Malaysia Smart City Framework. With this new collaboration, we expect to advance the progress made to-date and strategically extend the success of that model. This reflects our commitment to supporting Malaysia’s digital transformation, while moving towards a low-carbon economy.” About NSIP NSIP is currently equipped with high-speed fibre connectivity, public 5G coverage, IoT-enabled networks, and an AI-powered security ecosystem equipped with panoramic cameras, licence plate recognition, thermal imaging, and real-time traffic monitoring. Complemented by integrated smart street lighting, traffic management, environmental sensors and a centralised Intelligent Operation Centre (IOC), along with solar-ready factories and green technologies, NSIP currently stands as one of Malaysia’s most advanced and sustainable industrial hubs. Situated within the Integrated Development Region in South Selangor (IDRISS), NSIP is redefining industrial excellence. Focusing on smart technologies and green solutions, NCT Group and TM are committed to a partnership that will set new standards for the nation’s economic resilience.
TM Records Higher Profits in FY2024, Strengthening Future Growth Opportunities
FY2024 Key Highlights (vs FY2023) Operating Revenue recorded a positive trajectory, increasing 0.2% to RM11.71 billion EBIT strengthened by 11.3% from RM2.09 billion to RM2.33 billion PATAMI increased 7.8% from RM1.87 billion to RM2.02 billion Fixed broadband subscribers grew 1.5% to 3.179 million 2nd Interim Dividend of 12.5 Sen per Share and RM230.3 million Special Dividend KUALA LUMPUR, 25 February 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the year ended 31 December 2024 (FY2024), reporting a positive revenue trajectory alongside strong Earnings Before Interest and Tax (EBIT) and Profit After Tax and Non-Controlling Interests (PATAMI) performance. These results underscore TM’s resilience in an increasingly dynamic and competitive market. The Group’s operating revenue recorded a positive trajectory, increasing 0.2% year-on-year (YoY) to RM11.71 billion, while EBIT strengthened by 11.3%, from RM2.09 billion to RM2.33 billion. The EBIT performance exceeded the Group’s market guidance, driven primarily by higher yield products and services, lower operating costs from improved efficiency, and lower depreciation and amortisation costs. Meanwhile, PATAMI increased 7.8% from RM1.87 billion to RM2.02 billion contributed by improved operating profits, lower net finance costs, and utilisation of remaining one-off tax adjustments. The overall encouraging performance is supported by a robust balance sheet and healthy cash reserves, showcasing TM’s strong operational fundamentals and financial position. TM continued to invest strategically in network infrastructure, international submarine cables and data centres in FY2024. Its total capital expenditure (CAPEX) amounted to RM1.59 billion, representing 13.6% of total revenue – well within its guidance range. In line with its robust financial performance, the Group has declared a 2nd Interim Dividend of 12.5 Sen per Share and RM230.3 million Special Dividend. The Total Dividend for FY2024, including the Interim Dividend declared in August 2024 stands at 31 sen per share, reaffirming TM’s commitment towards value creation and sustainable returns for shareholders. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “TM’s performance in 2024 reflects our ability to navigate a highly competitive market, both domestically and internationally, while staying true to our core purpose of creating value for all stakeholders. This achievement demonstrates our execution capabilities and commitment to drive operational efficiencies, while advancing Malaysia’s digital agenda. “For instance, our Unifi UniVerse, Malaysia's best convergence offering, continued to delight customers and drive steady growth in our fixed broadband subscriber base, solidifying our position as the nation’s convergence champion with the only quad-play services. Our success is further bolstered by strategic collaborations with government agencies and enterprises, accelerating digital transformation through solutions such as Smart Services, Sovereign Cloud, and Cybersecurity. In addition, we expanded our core digital infrastructure, including nationwide fibre network, broadband coverage, 5G mobile backhaul, data centres and submarine cables - all critical to foster digital inclusivity. This reinforces TM’s role as the digital catalyst connecting Malaysia to the world and the world to Malaysia. “In essence, our core businesses remain resilient, sustaining positive revenue trajectory amidst heightened competitive pressure and market dynamics. At the same time, our internal efficiencies remain robust as evident in our strong EBIT and PATAMI, providing a solid foundation and strategic edge to propel TM forward. This has poised us to better capitalise emerging opportunities such as hyperconnected data centres, AI, and GPU-as-a-Service (GPUaaS) which are among the new growth areas for TM. These efforts will not only drive us closer to our aspiration of becoming a Digital Powerhouse by 2030 but also position Malaysia as the digital hub for ASEAN,” Amar concluded. TM’s 2025 outlook is positive and underpinned by these priorities. The Group’s market guidance reflects confidence in sustained growth and operational excellence, reinforcing long-term value creation. 2025 Market Guidance: Revenue Growth Low single digit increase EBIT Similar level to 2024 CAPEX / Revenue Between 14% - 16% Lines of Businesses (LOBs) Performance B2C Strengthens Position as the Market Leader in Converged Services Our B2C segment (Unifi) reinforced its position as Malaysia’s convergence champion, recording a 1.5% increase in fixed broadband subscribers to 3.179 million in FY2024. This growth reflects Unifi’s strong customer acquisition and retention strategy, driven by its UniVerse campaign. The mobile segment also continued to be fuelled by enhanced postpaid and prepaid offerings, including the 200GB 5G Monthly Data Pass for RM1 for UNI5G Postpaid 39 customers and UNI5G WOW Prepaid plan. In addition, as the preferred digital partner for over 400,000 MSMEs nationwide, Unifi Business forged strategic collaborations with Maybank Islamic Bhd to deliver Banking-as-a-Service solution powered by 5G, and TNG Digital to accelerate MSMEs’ 5G adoption and eWallet services. Unifi was named Best Fixed Business Service Provider and Best Home Broadband Service Provider at PC.com 2024 Readers’ Choice Awards, and awarded Ookla's Fastest Wi-Fi Provider in Malaysia and Open Signal’s World's No.1 Fastest 5G Download Speed provider. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/ B2B Drives Digital Transformation for Enterprises and Government Our B2B segment (TM One), the Group’s enterprise and Government sector business solutions arm, recorded a 0.7% increase in revenue YoY, reaching RM2.91 billion with improved contributions from beyond connectivity products and solutions. Key initiatives include collaboration with the Government to develop and operate the nation’s new emergency response system, the Next Generation Emergency Services 999 (NG999) for more efficient and swifter emergency responses. TM One also launched the first AI-Enabled Global Business Services Centre on the East Coast to enable investment growth in the Eastern Economic Corridor. Recent industry collaborations driving digital transformation include expanding Private 5G rollout with PETRONAS, digitalising PR1MA’s housing projects, upgrading Perodua’s digital infrastructure, enhancing secure SD-WAN connectivity for KPJ hospitals, and strengthening Malaysia’s digital healthcare and wellness services with Siemens Healthineers. TM One was also recognised with multiple industry awards such as PIKOM Award: IT Services Digital Enabler 2024 and Cybersecurity Company of the Year 2024 award by Cyber Security Malaysia. C2C Strengthens Malaysia’s Position as a Digital Hub for the Region Our C2C segment (TM Global), TM’s wholesale business arm, sustained a steady revenue of RM3.06 billion, driven by data demand in both domestic and international segments. Domestically, it continued deploying mobile backhaul sites especially to support 5G and increasing high-speed broadband access, reinforcing digital inclusivity nationwide. Internationally, TM Global has significantly grown data services to enable seamless border-to-border and data centre-to-data centre connectivity, while securing substantial long-term capacity requirements from global carriers. In addition, TM Global is broadening its data centre portfolio, including the development of a new hyperconnected, sustainable AI-ready data centre in Johor in partnership with Singtel’s Nxera, and expansion of the existing Klang Valley Data Centre (KVDC) and Iskandar Puteri Data Centre (IPDC). It also enhanced its core capabilities by introducing sovereign GPU-as-a-Service (GPUaaS) to support Malaysia’s AI aspirations. TM Global was awarded Best Operator in the Emerging Market category by Carrier Community Global Awards 2024 and Telecom Company of the Year – Malaysia and Wholesale Company Initiative of the Year – Malaysia, at AsianTelecom Awards.
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