11 Oct 2020
Employees of TM at Menara TM One, Damansara and Kepayan, Kota Kinabalu tested positive for Covid-19
Telekom Malaysia Berhad (TM) confirms two (2) positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM One in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah. Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities. TM management and staff are together praying for their speedy recovery.
TM has taken proactive measures to mitigate further spread of the virus and keep our customers, staff and communities safe. At Menara TM One, all occupants were immediately evacuated and the office building closed for seven (7) days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently.
Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM's COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action.
In ensuring continued services to our customers, TM employees at the affected states and areas have reverted back to Work From Home (WFH) arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM's added safety protocols and guidelines.
TM would like to remind everyone at all times to keep safe social distance, hygiene and adhere to the Standard Operating Procedures (SOPs) as advised by the Government. TM has taken and will continue to take all necessary measures to ensure the health and safety of our customers, employees and community.
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TM collaborates with Huawei to accelerate digital transformation of enterprise and public sectors in Malaysia
Telekom Malaysia Berhad (TM) through its business solutions arm, TM ONE, recently inked a Memorandum of Collaboration (MoC) with Huawei. This MoC is in pursuant to the Memorandum of Understanding (MoU) signed between TM and Huawei in March 2018 which outlined the various initiatives between the Parties to promote innovation, develop go-to-market strategies, enhance skills and capabilities as well as to improve each other's products and services. As both TM ONE and Huawei intend to play a more proactive developmental role in providing ready infrastructure and ecosystem to support the nation's growth, specifically to further address digital transformation opportunities in the enterprise and public sectors in Malaysia, this collaboration would allow both companies to further accelerate the upcoming digital transformation era amongst Malaysians by leveraging on the combined strengths and capabilities of each other. The MoC was signed by both companies during the Mobile World Congress (MWC) Shanghai 2019. Commenting on the collaboration, Dato' Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer of TM said, "We are excited to be working hand in hand with a leading global name such as Huawei in a strategic partnership programme aimed at addressing the digital transformation opportunities in the enterprise and public sector in Malaysia. This intended collaboration would strengthen our position as the enabler of Malaysia's Digital aspirations with the deployment of applications and solutions for Malaysian homes, businesses and beyond, as encapsulated by our vision, "Making Life and Business Easier, for a Better Malaysia". Meanwhile, Tian Feng, the member of Huawei Supervisory Board/Senior Vice President said: "Today collaboration between TM ONE and Huawei is further deepened on the basis of last year strategy partnership MoU, and it will help both companies to advance into the future. This collaboration is based on long-term mutual trust between the two organisations and more importantly, complement technology capabilities and strategy for both parties in the enterprise business market. Huawei is confident that it can leverage its advanced technologies such as cloud computing, Big Data, Internet of Things (IoTs), and Artificial Intelligence (AI) to complement TM ONE's venture into the market. Under the MoC, both parties agreed to jointly promote cooperation through a possible joint account planning and mapping exercise of available opportunities, future joint solutioning as well as joint creation of customer value proposition. The focus will be on enterprise segments such as Energy & Utilities, Oil & Gas, Transportation, Public Sector, Education, Manufacturing, Commercial and/or Real Estate in the areas of, amongst other, Cloud, Network, Storage, High Performance Computing, Artificial Intelligence (AI), Internet-of-Things (IoTs) and Software Defined Network. "TM has always been at the forefront of each telecommunication technology evolution in the nation. We also have a long and proven track record in nation-building, coupled with the right expertise and experience to catapult Malaysia into a Digital Nation. This collaboration demonstrates our commitment to realise the national agenda," Dato' Noor Kamarul Anuar concluded.
Solid first half 2021 for TM: revenue up +8.2%, EBIT up +29.9%, dividend declared
First half 2021 Key Highlights (vs first half 2020) Group Revenue grew 8.2% to RM5.57 billion from RM5.15 billion Cost optimisation continues to yield results. Group Reported Earnings Before Interest and Tax (EBIT) increased by 29.9% to RM977.3 million, from RM752.4 million last year Group Reported Profit After Tax and Non-controlling Interests (PATAMI) rose 27.3% to RM544.0 million, compared to RM427.2 million last year Record breaking unifi customer growth; fixed broadband customer base grew 15% to 2.55 million Declares interim dividend of 7.0 sen per share totalling RM264.2 million in line with dividend policy Continues to focus on value creation and ESG for sustainable growth Telekom Malaysia Berhad's (TM) revenue for the first half of 2021 (1H2021) grew strongly by 8.2% to RM5.57 billion, compared to RM5.15 billion in the same period last year. In a statement today, the company said this achievement was driven by growth across all its customer segments – unifi, TM ONE and TM WHOLESALE. On the back of this higher revenue and better cost efficiency, Group EBIT rose by 29.9% to RM977.3 million, from RM752.4 million last year. Subsequently, Group PATAMI grew 27.3% to RM544.0 million, from RM427.2 million in the same period last year. The Company continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future solutions for its multi-segment customers. CAPEX spending in the first half of the year stood at RM597.0 million or 10.7% of revenue. Of the amount invested, 65% was for network access, 16% for core network, and the balance 19% for support systems. Fibre broadband of choice – highest ever new unifi customers recorded in 2Q2021 unifi recorded several operational milestones with more than 210,000 new customer activations in the second quarter of 2021 (2Q2021). This is the highest number of unifi activations in a quarter in its 11-year history. unifi achieved an important milestone of 2.0 million customers in May 2021. By the end of June, the overall fixed broadband customer base had gone up to 2.55 million, representing a solid 15% growth over the past 12 months since June 2020. This growth was enabled by the higher number of ports added in 2Q2021 and wider fibre network coverage, exceeding the targets committed in the JENDELA plan, achieving 138% of its commitment in 1H2021. unifi also increased its sales and installation capacity to meet strong fibre broadband demand. unifi also saw positive uptake of device bundles with the enhanced unifiYourWorld campaign offering smart lifestyle devices, unlocking the unlimited possibilities to enrich users' digital lifestyle and needs. unifi brought live streaming of the recent Olympic Games Tokyo 2020 on 13 HD channels for free via unifi PlayTV app and unifi Plus Box, to enable Malaysians to support our athletes competing at the games. Customer touchpoints and support remains in operation with stricter SOPs As more Malaysians are working from home, conducting business online, participating in online learning and keeping the family entertained while staying safely at home, TM observed that internet usage went up by 45% since the start of MCO in March 2020. All customer support services remain in operation with stricter SOPs to continuously serve customers. Customer care lines remain open and attended to over 3.6 million customer interactions in 1H2021. TMpoint outlets and key partner stores remain open for service applications and essential transactions while adhering to strict SOPs. TM is also expanding and renovating selected TMpoint outlets with localised flavour, self-serve kiosks and implementing many other improvements to enhance its customers' experience. New service installation and restoration activities remain available for customers with SOPs in place to ensure the safety of both, customers and TM personnel. Notably, TM activated unifi Rovers nationwide to help customers sign up easily. Due to the higher volume of interactions during this pandemic period, customers are encouraged to use self-serve digital channels such as the unifi portal and myunifi app which are available 24/7 for service registration, service diagnostics, account-related enquiries and payment. A more simplified and personalised digital bill was also introduced for bill payment convenience of customers. TM ONE is committed to accelerating MyDIGITAL aspirations with cutting-edge digital infrastructure and solutions TM ONE continues to be the digital enabler and trusted partner for enterprise and public sector customers by providing dependable connectivity and delivering new customer projects in 1H2021. As customers pursue to accelerate their digitalisation adoption, this has translated into new contracts and renewals. Following its appointment as the sole Malaysian Cloud Service Provider (CSP) under the MyDIGITAL blueprint, TM ONE sees growing demand for its Cloud services from enterprises and government agencies. In addition, TM ONE also served international demand to fulfil hyperscaled requirements as the local data centre provider. With its complete suite of cybersecurity solutions under TM ONE CYDEC, TM ONE has formed alliances with strong global and local cybersecurity players to further enhance its ability to detect and eliminate cyber threats for enterprise and public sector customers. This will help pave the way for digital trust and cyber resiliency to help nurture a safer and more robust national cyber ecosystem. TM WHOLESALE strengthens domestically, further builds partnership ecosystem globally Domestically, TM WHOLESALE continues its growth momentum as the preferred infrastructure partner for High Speed Broadband (HSBB) access services. It also achieved further expansion of infrastructure coverage and capacity for Next Generation Backhaul services for several mobile network operators. TM WHOLESALE also secured bandwidth capacity upgrades for major Domestic Wholesale Data solutions and services. Internationally, TM WHOLESALE strengthened its partnership ecosystem with more global telcos and hyperscalers for International Data services. TM WHOLESALE also secured more deals with global telcos and hyperscalers for International Ethernet services. It also expanded its digital media delivery network ecosystem with growth from domestic and international digital content players. Focused on value creation and ESG for sustainable growth TM continues to focus on Environmental, Social and Governance (ESG) principles of sustainable and ethical business practices in serving the nation: Governance: TM is committed to uncompromising integrity. All its suppliers have signed the TM Integrity Pledge and more than 90% of Warga TM have progressively completed the Uncompromising Integrity e-learning module. TM also ensures that its corruption mitigation practices are independently certified - having completed the Anti-Bribery Management System (ABMS) certification and the Organisational Anti-Corruption Plan (OACP). Social: TM aims to deliver social impact by ensuring the wellbeing of its Warga TM and the nation. TM is committed to bridging connectivity through the JENDELA plan. TM remains fully supportive of the Government's recovery plan - "Pelan Pemulihan Negara" - via its connectivity, digital infrastructure and solutions as well as various social contributions. Environment: TM continuously strives to reduce its annual carbon emissions from electricity usage through the retirement of old networks, implementation of an Energy Management System and improvement of energy-saving practices. TM is continuously improving these sustainability efforts while at the same time upholding its commitment to its stakeholders. Imri Mokhtar, Managing Director and Group Chief Executive Officer of TM commenting on the results: "I am pleased to report that we have recorded a solid performance in the first half of the year and we are on track to meet our 2021 targets in line with market guidance. Coming off an exceptional first quarter, we recorded notable improvements in our 1H 2021 revenue and profitability against the same period last year. "This was driven by higher revenue achieved by all of our customer segments – unifi, TM ONE & TM WHOLESALE and better cost efficiency. The current nationwide movement control order (MCO) has certainly influenced our business landscape and customer operations, but we are delighted with the momentum of our value programmes and the commitment of our frontliners. "Our revenue in 1H2021 recorded an increase of 8.2% at RM5.57 billion against RM5.15 billion in the same period last year, driven by revenue growth from all customer segments. Our EBIT has increased by 29.9% from RM752.4 million to RM977.3 million. Malaysia's economic growth outlook for 2021 continues to be challenging with the prolonged movement restrictions brought about by Covid-19. Notwithstanding the headwinds, our role remains. We will continue to serve the nation by meeting the demand for internet and data, both at the retail and wholesale fronts. This is evident through the acceleration of the number of ports deployed and the fibre network expansion under our Jalinan Digital Negara (JENDELA) commitment, which is well ahead of schedule. We remain steadfast and will leverage our comprehensive connectivity, digital infrastructure and other smart solutions to support the nation's digital aspirations under the MyDIGITAL blueprint.
TM set to empower educational institution in Penang with dedicated premium network connectivity and smart school system solution
Smart collaboration with Wesley Methodist School Penang International elevates the institution to become the 1st school in Malaysia with an integrated digital lifestyle Telekom Malaysia Berhad (TM) via its business solutions arm, TM ONE recently signed a Collaboration Agreement with Wesley Methodist School Penang (International) (WMSP(I)) for the deployment and provisioning of TM’s dedicated premium network connectivity namely DOME service. Under the collaboration, TM will also be provisioning TM’s smart school system solution to the school and the total solution includes the School Management System (SMS), Learning Management System (LMS) and School Attendance System (SAS). Kelvin Lee Tsuan Chin, State General Manager of TM Penang and Badrul Hisham Besri, Senior Director - Education & Healthcare, TM ONE signed the Collaboration Agreement on behalf of TM while WMSPI was represented by Dato’ Chin Lean Keat, Chairman of WMSP(I) Board of Management, and Dato’ Jerry Chan Fook Sing, Co-chairman of WMSP(I) Building Committee Task Force. Y.A.B Chow Kon Yeow, Chief Minister of Penang graced the event and witnessed the signing ceremony between both parties. Commenting on the collaboration, Kelvin Lee said, “We are pleased that TM via its business solutions arm, TM ONE is involved in the deployment of converged telecommunications and smart school system solution at WMSP(I). The innovative digital solutions will fully enable the students, teachers and school administrators embrace education at its fullest, especially in this digital era. In addition, this collaboration with WMSPI will not only boost and accelerate the school’s digital transformation journey, but will also provide TM ONE the opportunity to demonstrate our capabilities in the provision of converged communications services and solutions as part of our commitment in nation building, true to our brand promise of “Life Made Easier”.” “The solutions are part of a more comprehensive suite of solutions that TM can offer through TM ONE. As the one and only capable of providing fully integrated telecommunications, ICT and digital services, we are indeed proud to be the digital enabler for the 21st century learning with the delivery of innovative digital services and solutions for the Malaysian education sector towards building a knowledge-based workforce for the country,” he added. Meanwhile, Dato’ Chin commented that, “WMSP(I) is moving to a new phase of development with the modernisation of our infrastructure now and TM ONE’s DOME, a dedicated premium network connectivity and Digital Schools Management Systems and Solutions will be an added value not only to our school but also to the education industries catering to the need of fast moving digital environment. As an established school in Penang, we understand that connectivity plays an important role in determining the success of our students through the latest and innovative connectivity facilities. We are very pleased to tie up with TM for our school integrated development.” WMSP(I) has become a name synonymous for producing the A.C.E. students. The children are academically excellent, trained in character values and pursue extra-curricular achievements. The tradition of values, service to the community and all-round quality education gives the school a unique identity that stands it apart from other school models. This philosophy lies at the heart of its mission to help the students reach their full potentials. Wesley Methodist School (Private) offers the National curriculum – Dual Language program (DLP) leading to SPM while the Wesley Methodist School Penang (International) offers the British Cambridge curriculum leading to the internationally recognised Cambridge I.G.C.S.E. Both TM and WMSP(I) are committed to leverage on their core competencies and strengths in providing quality school facilities equipped with high speed network infrastructure. Such collaboration is significant in transforming the trends of local and international school development with the added premise of a digital lifestyle via TM ONE’s dedicated premium network connectivity namely DOME as well as TM’s smart school system solution. For more information on TM ONE products and offering, visit www.tmone.com.my.
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