12 Mar 2022
Statement on discontinuation of new registration for unifi LITE and Business Broadband
As we embrace the digital lifestyle, we can expect an increase in consumer demand for faster connectivity. To satisfy this need, Telekom Malaysia Berhad (TM) through unifi continues to drive digital connectivity through the accelerated expansion of fibre network nationwide. This is also in support of the Jalinan Digital Negara (JENDELA) action plan to deliver enhanced connectivity experience to all Malaysians.
Towards this end, as well as in answering the Malaysian Communications and Multimedia Commission (MCMC)'s call for the provision of high-speed broadband services, unifi has discontinued new registrations for its copper-based broadband services, namely unifi Lite (Streamyx) and Business Broadband.
We wish to inform that all our existing unifi Lite and Business Broadband customers will be migrated to the fibre-based unifi service in phases, expected to be completed by 2025. We will reach out to these customers via emails, letters, calls and SMSes, to ensure a seamless migration experience. Until then, all existing unifi Lite and Business Broadband customers will still enjoy their broadband service as is, with no disruption.
Should these customers be interested to upgrade their subscription to any of the fibre-based unifi packages that provide more value for their money before the migration exercise, they can reach out to us via 100, Live Chat at unifi.com.my, the myunifi app, or just visit any nearest TMpoint.
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STATEMENT FROM TM REGARDING NG MERS 999
KUALA LUMPUR, 20 November 2025 – Telekom Malaysia acknowledges that some Malaysians were unable to get through to 999 and experienced slower emergency response in the early phase of the NG MERS 999 migration. We understand the concerns this has created for individuals and families in moments of urgency, and rest assured we are treating every incident with the highest level of priority. Malaysia upgraded the 17-year-old MERS999 platform because it had reached its technical limits and could no longer support the country’s evolving emergency requirements. NG MERS 999 was introduced to enhance accessibility, strengthen multi-agency coordination, and align Malaysia with modern international emergency standards. Upon this migration, we saw a surge in call volume immediately. While the previous system averaged around 50,000 calls per day, the new NG MERS 999 received close to 70,000 calls per day. About 5% of the calls were genuine emergencies, with the rest being silent and prank calls. However, the number of actual emergency incidents remained unchanged, ranging at an average of 3,500 emergency reports despatched per day. This sudden spike affected system performance, and we have taken immediate measures to restore the service including increasing server capacity and optimising the servers’ configuration. Additional resources were also mobilised in the call centre to cope with the high-volume calls. We would like to emphasise that the 999-voice service remains and continues to operate as the primary channel for emergency assistance. SaveME999 mobile application serves as a complementary channel for reaching emergency services. Users can refer to published FAQ in https://999.gov.my website for installation and registration guide. TM is committed to ensure better services to the public and the nation. We have taken the proactive role to work with all five (5) emergency agencies (Kementerian Kesihatan, PDRM, BOMBA, Angkatan Pertahanan Awam, and APMM) to resolve the issues and ensure seamless end-to-end emergency services. We appeal to the members of the public to use the 999 service responsibly, as unnecessary or prank calls can prevent the reach of those who are truly in need of real emergencies. Reducing such misuse will greatly enhance the efficiency and responsiveness of the operations. TM remains fully committed to safeguarding Malaysia’s national emergency lifeline and we assure the public that it has always been our intent to deliver our best. Our teams are working around the clock to resolve these matters and to ensure that every Malaysian can get help quickly and reliably, whether through the 999 voice service or the digital channel.
TM MARKS 80 YEARS OF CONNECTING MALAYSIA; COMMITS TO A PROGRESSIVE AND INCLUSIVE AI-DRIVEN FUTURE
CYBERJAYA, 26 AUGUST 2026 — Telekom Malaysia Berhad (TM) today marked its 80th anniversary, reaffirming its role in Malaysia's development, and committing to an inclusive digital future built on trusted infrastructure, local talent and stronger national capabilities. The TM80: Merentasi Generasi celebration, held at Multimedia University (MMU) Cyberjaya, was officiated by Prime Minister YAB Dato' Seri Anwar Ibrahim. Also in attendance was Dato’ Seri Amirudin bin Shari, Chief Minister of Selangor; Dato' Seri Fahmi Fadzil, Minister of Communications; Tan Sri Shamsul Azri bin Abu Bakar, Chief Secretary to the Government of Malaysia; and Tan Sri Mohamad Salim Fateh, Chairman of the Malaysian Communications and Multimedia Commission. The celebration captured TM’s journey, and the people and technologies that empowered Malaysia. From postal and telegram services to the first wired connections that broadcasted Tunku Abdul Rahman's proclamation of “Merdeka”, and every digital milestone after, TM80 is the story of generations of Malaysians growing alongside the nation’s progress. Dato' Zainal Abidin Putih, Chairman of TM said, “For over eight decades, technologies have changed and generations of Malaysians have come and gone. But one responsibility has endured, our commitment to connect the people and the nation. For TM, this goes beyond providing networks. It means driving a progressive Digital Malaysia, for a more inclusive future.” “As a national digital champion recognised on the global stage, we hold ourselves to worldclass standards, because Malaysia deserves nothing less. That is the spirit behind our commitment across eight decades as well as our Digital Powerhouse 2030 aspiration – to create opportunities, bridge Malaysia to the world, and lay the pathway from today to the future.” ADVANCING INCLUSIVE DIGITAL PROGRESS TM believes digital progress must reach all Malaysians. From major cities to rural communities and remote islands, TM continues to extend connectivity using fibre, wireless, satellite and other technologies suited to local and geographical needs. At Kampung Mukut in Pulau Tioman, fibre connectivity delivered via a 75-kilometre submarine cable powers village-wide WiFi. Vision AI CCTVs help keep the village safe and manage visitor flows, while local entrepreneurs use visitmukut.com, a community-run tourism platform to showcase their services. Lessons from Mukut are now extended across Tioman through Sekolah Angkat MADANI and digital empowerment programmes. Warga TM also keep networks running during times of crisis such as the pandemic, floods and other emergencies. Beyond specialised technicians, customer support teams and personnel across the country, the trained Rejimen Semboyan Pakar Telekom Askar Wataniah restore communications, safeguard assets, and deliver aid when communities need them most. TM's partnership with the neurodivergent community including NAK SENI, ZimiJ and the Early Autism Project, has also created platforms for visibility and participation, while its support for the National Sepak Takraw Squad enables athletes from grassroots development to national representation. DEVELOPING LOCAL TALENT Beyond communities, TM continues to develop talent. In 1996, MMU became Malaysia's first private university, nurturing the talent a digital economy would need. Today, it has produced more than 80,000 graduates and has over 18,000 students enrolled. Through MMU and other programmes such as TM Future Skills (TMFS), Yayasan TM (YTM), TVET MADANI, Sekolah Angkat Malaysia MADANI, and other programmes, TM empowers future engineers, entrepreneurs and industry leaders. This includes bringing STEM, coding, robotics, AI and holistic character development to 35 adopted schools nationwide, while MMU's Faculty of Artificial Intelligence and Engineering prepares the next generation of AI, cloud and cybersecurity specialists. OPENING MALAYSIA TO THE WORLD Since the SEACOM submarine cable of 1964 linked Malaysia to international networks, and the Kuantan Earth Satellite Station in 1970 broadcasted the Ali-Frazier fight directly to Malaysian homes, TM has opened the world to Malaysia, and Malaysia to the world. Today, TM's international network of more than 400,000 kilometres across 39 submarine cable systems positions Malaysia as a connector of East and West, strengthening global data and trade flows. TM's participation in global consortiums continues to build links between Malaysia, ASEAN and the rest of the world, while its latest Morib Cable Landing Station, the fifth in the country, strengthens international access and route diversity. Adding to this integrated ecosystem, TM operates six data centres and is adding new capacity through the TM Nxera regional campus that is built international sustainability standards. Beyond infrastructure, TM’s AI Centre of Excellence obtained the international ISO/IEC 42001:2023 Artificial Intelligence Management System certification, making TM the first telecommunications company in Malaysia to obtain these international AI credentials. While technology and the needs of the nation will continue to change, TM remains committed to the same responsibility – to lay the inclusive digital foundations for the country, even before it begins to need it.
TM recognised as employer of choice at Graduates’ Choice Awards 2020 and World HRD Congress 2020
The Company was voted as among the top by university students across Malaysia. Telekom Malaysia Berhad (TM) was recently chosen as one of Malaysia's Most Attractive Graduate Employers to Work for in 2021 in conjunction with the 3rd Graduates' Choice Awards 2020, organised by Talentbank. The Company was ranked first in the Government-Linked Companies (GLC) category and top three (3) in the Telecommunications Category. Recognised by over 750 organisations nationwide, the Graduates' Choice Award is an esteemed award which gives recognition to outstanding organisations that demonstrate exceptional employer branding as voted by over 24,000 university students across Malaysia. In addition, TM was also recently awarded three (3) awards at the 11th Asia's Best Employer Brand Awards in the following categories: Best Employer Brand Excellence in Training Innovation in Recruitment Hosted by the Employer Branding Institute, World HRD Congress and Star of the Industry Group, Asia's Best Employer Brands Awards recognises efforts of organisations in the Asian region that have demonstrated excellent employer branding through effective talent strategies, talent development and talent innovation. The event was recently held virtually in conjunction with the 29th World HRD Congress 2020, one of the largest Human Resource global conferences, where leaders and professionals in Human Resource field from over 133 countries gather to discuss about Human Resource best practices. Meanwhile, earlier in February this year, in conjunction with the 28th World HRD Congress, TM received two (2) more awards namely Best Workplace Practices at the Global HR Excellence Awards and Employer of Choice at the HR Tech Award & Conferences held in Mumbai. Commenting on the awards, Farid Basir, Chief Human Capital Officer, TM said, "As the enabler of Digital Malaysia, these awards are a solid testament of the Company's commitment and efforts in nurturing digitally-skilled Warga TM across all functions. We are also continuously strengthening our employees' capabilities and competencies towards building a future-proof workforce, not only for the Company but also for the country." "The driving force behind our success thus far is our people, Warga TM, who make up the great team within TM. All these acknowledgements are dedicated to their hard work and determination in giving the best to our customers, the communities and to the nation. As an employer of choice, we have put in place various initiatives to develop and equip Warga TM with the necessary skills and knowledge for the future through trainings and upskilling programmes," he added. Besides that, specifically for youths and graduates seeking for job opportunities, TM has also organised various initiatives and programmes which include the Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) Programme in collaboration with the Government, launching of TM Executive Leadership Industry Trainee (ELIT) programme for Yayasan TM scholars, career webinars and participation in virtual career fairs. This aligns with the Company's aspiration to be positioned as an Employer of Choice for future talents.
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