01 Oct 2024
TM Global extends collaboration with Radian Arc to strengthen its Cloud Gaming offerings
Seoul, South Korea, 1 October 2024 – TM Global, the domestic and international wholesale business arm of Telekom Malaysia (TM), is pleased to announce the extension of its collaboration with Radian Arc, global cloud infrastructure provider, for another two years. This continued collaboration will focus on expanding TM’s cloud gaming offerings at wholesale level.
Building on the successful collaboration initiated in 2022, the extended collaboration will see TM Global and Radian Arc further enhance Malaysia's cloud gaming landscape, as well as expanding these services to other regions including Middle East and African countries. The extended agreement will continue to leverage on Radian Arc’s GPU Edge technology complemented by low-latency SHAKS Gamepad controller developed by Radian Arc’s South Korea-based partner, AKSys Co. This will enable a seamless gaming experience and boost TM Global’s capability in offering high quality, real-time applications.
The signing took place in Seoul with the presence of YB Fahmi Fadzil, Malaysia’s Minister of Communications, who arrived in South Korea for a working visit. TM was represented by Khairul Liza Ibrahim, TM Global’s Executive Vice President, while signing on behalf of Radian Arc was its Chief Executive Officer (CEO), David Cook.
Khairul Liza Ibrahim said, "This collaboration with Radian Arc reinforces our commitment to providing cutting-edge solutions that drive digital transformation. The versatility of GPU technology can be extended beyond gaming offerings, allowing us to cater to a diverse set of workloads and meeting the evolving needs of our customers. We are excited to expand our collaboration with Radian Arc, which not only enhances our existing services but also create opportunities to tap into new markets.”
This collaboration will accelerate TM Global’s aspiration to further explore new innovative services like Bandwidth-on-Demand (BoD), enabling flexible, cost-efficient and real-time capacity management, and GPU-based services. This will enable TM to offer high-performance solutions for various applications such as Large Language Model (LLM) training, AI inferencing, and Desktop-as-a-Service (DaaS). These new offerings will empower our customers with scalable, cloud-based resources that drive innovation for their digital transformation journey.
David Cook, CEO of Radian Arc, commented, “We are thrilled to extend our partnership with Telekom Malaysia, paving the way for groundbreaking services like GPU-as-a-Service and BoD. Together, we will not only enhance TM's offerings but also expand our reach to new regions, empowering businesses with the technology they need to thrive.”
The collaboration reflects TM’s strategic roadmap towards becoming a Digital Powerhouse by 2030, aligning with its commitment to develop a converged ecosystem for digital transformation across all sectors, and strengthening Malaysia’s competitiveness as a key digital hub for Southeast Asia.
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TM AND GOVT INTRODUCE NEXT-GEN 999 EMERGENCY SYSTEM
KUALA LUMPUR, 16 November 2025 – Telekom Malaysia Berhad (TM), in collaboration with the Ministry of Communications, has made available the Next Generation Emergency Response Services 999 (NG MERS 999), representing a significant enhancement to the nation’s emergency communications infrastructure. This milestone follows the 2024 agreement between both parties, reinforcing their commitment to deliver smarter, faster and more inclusive emergency services across the country. A key highlight is the enhanced SaveME 999 mobile application, which now provides Malaysians, including people with special needs and assistance, with direct access to 999 operators through video, text, and multimedia-based distress alerts. This places Malaysia among the first in the world to operationalise nationwide inclusive digital emergency access at large scale. Members of the public may continue to call 999 as usual. The SaveME 999 app serves as an additional option, particularly for those who require accessible features. The NG MERS 999 is a fully digital, integrated platform that replaces the legacy MERS 999 system which is also developed and operated by TM. The upgraded system enhances operational efficiency, optimises resource deployment, and significantly improves response times across more than 800 locations nationwide. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, said: “TM is proud to stand alongside the Ministry of Communications in delivering this vital national infrastructure that protects lives and strengthens our resilience. NG MERS 999 represents a leap forward in Malaysia’s digital transformation, harnessing AI and multi-channel communications to empower faster, smarter and more inclusive emergency response for all.” He added, “Inclusivity sits at the heart of NG MERS 999. The enhanced SaveME 999 and the Responder App put critical technologies directly in the hands of users and responders, enabling a faster and more optimised emergency response. This reflects TM’s commitment to building a more connected, secure and digitally resilient Malaysia on its journey to becoming a Digital Powerhouse by 2030” Malaysia is setting a new benchmark in emergency response with the adoption of Advanced Mobile Location (AML) for precise caller geolocation, a unified five-agency 999 platform, and strengthened digital accessibility for PwDs. These capabilities mirror, and in several areas exceed, implementations seen in advanced emergency systems internationally. Advanced Technology and Inclusivity Developed and operated by TM, the NG MERS 999 integrates AI-powered analytics, geolocation services, and secure sovereign cloud hosting to streamline emergency call management and enable real-time decision-making. Two key applications – SaveME 999 (for the public to send multimedia alerts with GPS data) and the Responder App (for real-time tracking and coordination among emergency agencies) – ensure faster response and improved outcomes in life-critical situations. Aligned with the NG112 framework and built to stringent ISO-certified benchmarks, NG MERS 999 reinforces Malaysia’s public safety infrastructure and readiness for the digital future. With NG MERS 999, every emergency call is now met with greater speed, accuracy, and care — reinforcing Malaysia’s position as a leader in digital public safety innovation.
Statement on discontinuation of new registration for unifi LITE and Business Broadband
As we embrace the digital lifestyle, we can expect an increase in consumer demand for faster connectivity. To satisfy this need, Telekom Malaysia Berhad (TM) through unifi continues to drive digital connectivity through the accelerated expansion of fibre network nationwide. This is also in support of the Jalinan Digital Negara (JENDELA) action plan to deliver enhanced connectivity experience to all Malaysians. Towards this end, as well as in answering the Malaysian Communications and Multimedia Commission (MCMC)'s call for the provision of high-speed broadband services, unifi has discontinued new registrations for its copper-based broadband services, namely unifi Lite (Streamyx) and Business Broadband. We wish to inform that all our existing unifi Lite and Business Broadband customers will be migrated to the fibre-based unifi service in phases, expected to be completed by 2025. We will reach out to these customers via emails, letters, calls and SMSes, to ensure a seamless migration experience. Until then, all existing unifi Lite and Business Broadband customers will still enjoy their broadband service as is, with no disruption. Should these customers be interested to upgrade their subscription to any of the fibre-based unifi packages that provide more value for their money before the migration exercise, they can reach out to us via 100, Live Chat at unifi.com.my, the myunifi app, or just visit any nearest TMpoint.
TM collaborates with 14 financial institutions to establish Vendor Financing Programme
PERINTIS Launched to Empower Local SME Vendors; Boost Growth of Businesses Towards Ensuring Sustainability PERINTIS to provide comprehensive and flexible financing facility as well as consultation for TM local SME vendors TM committed to strengthen its vendor ecosystem and accelerate vendor transformation through continuous upskilling and development programmes TM continues to support and develop local entrepreneurs especially in the new and emerging economy supporting Industrial Revolution 4.0 (IR4.0) towards ensuring their sustainability and growth As part of its nation building effort towards ensuring the sustainability of local vendors, Telekom Malaysia Berhad (TM) today announced its collaboration with selected financial institutions to embark on a TM Vendor Financing Programme called "PERINTIS". The programme will see the involvement of 14 financial institutions providing financing facilities and consultations for TM local SME vendors. The institutions are Bank Islam Malaysia Berhad, Maybank Islamic Berhad, CIMB Bank Berhad, Bank Muamalat Malaysia Berhad, RHB Islamic Bank Berhad, United Overseas Bank (Malaysia) Bhd, HSBC Bank Malaysia Berhad, Small Medium Enterprise Development Bank Malaysia Berhad, Bank Kerjasama Rakyat Malaysia Berhad, Perbadanan Usahawan Nasional Berhad, PMB Tijari Berhad, Bay Group Holdings Sdn Bhd, Commerze Capital Sdn Bhd and El-Nuwr Capital Sdn Bhd. To signify the collaboration for the PERINTIS programme, a Memorandum of Understanding (MoU) was signed between TM and all the 14 institutions. Imri Mokhtar, Group Chief Executive Officer of TM signed the MoU on behalf of TM while the participating financial institutions were represented by their respective heads. The signing ceremony was witnessed by YB Dato' Sri Dr. Hj. Wan Junaidi Tuanku Jaafar, Minister of Entrepreneur Development and Cooperatives, accompanied by Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM. Also present at the event were Dato' Sri Haji Mohammad Mentek, Secretary General of the Ministry of Entrepreneur Development and Cooperatives and his Deputy, Datuk Haji Zamri Salleh, Deputy Secretary General of Entrepreneur Development. Commenting on the collaboration, Tan Sri Dato' Seri Mohd Bakke said: "TM is committed to continuously strengthen our vendor ecosystem through upskilling and development programmes. The programmes are aimed at boosting the growth of the vendors towards ensuring their sustainability, while at the same time upholding integrity in all activities undertaken. This PERINTIS programme was initiated to provide TM's local SME vendors with flexible financial support and convenience towards enhancing their capabilities and viability. It is also in line with the Government's efforts to promote vendors' business viability and to create employment opportunities in the country." "Our vendors are our strategic business partners and they play a pivotal role in our business operations. With their undivided support, TM is on the right path to deliver more innovative digital products and solutions to all our customers; preparing them with the right foundation for Industrial Revolution 4.0 (IR4.0)," he added. PERINTIS: Providing comprehensive and flexible financing facilities towards building the capacity and capability of its vendors The PERINTIS programme will provide TM vendors with added convenience through various financing facilities and financial advisory. Under this programme, TM vendors will enjoy comprehensive financing packages across all levels and sizes of business including those with sub-contractors; with the value of up to RM10 million, depending on the number of contracts obtained from TM. The offering will start from the stage of preparation of equipment and requirements to obtain a contract from TM. The disbursement processes will also be expedited to ensure that the vendors are viable and are able to support the business. In addition, the programme offers accelerated loan approval, made possible through a cooperation between the financial institutions and a credit guarantor which acts as a guarantor based on the Risk Acceptance Criteria and Eligibility Criteria agreed with the participating financial institutions. Being at the frontier of each telecommunication technology evolution of the nation, TM remains steadfast to support and develop local entrepreneurs, particularly Bumiputera vendors to accelerate the Digital Malaysia's aspirations.
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