20 Jun 2024
TM Global Wins Best Operator in Emerging Market Category at Carrier Community Global Awards 2024
KUALA LUMPUR, 20 June 2024 – TM Global, the wholesale business arm of TM, Malaysia’s telecommunications leader, bagged the Best Operator in the Emerging Market award category at the prestigious Carrier Community Global Awards (CCGA) 2024. This accolade acknowledges TM Global’s dedication to delivering services in developing regions, emphasising its positive contributions to connectivity and economic growth.
Khairul Liza Ibrahim, Executive Vice President of TM Global, said, “This award reinforces our commitment to advancing network infrastructure development and catalysing greater innovation. We have made significant endeavours, including strategic investments in regional subsea cable systems such as Sea-Me-We 6 and the Asia Link Cable System, which enhances global connectivity between ASEAN, Europe and North Asia.
“In Malaysia, we are the largest 5G backhaul network infrastructure provider, significantly contributing to the country’s 5G network coverage. We have also established the most extensive Edge Network Facilities throughout Malaysia, bringing content closer to local communities and businesses. These efforts align with TM’s aspiration to become a Digital Powerhouse by 2030 while positioning Malaysia as a digital hub for the region,” she explained.
TM Global serves as the strategic gateway for global carriers, enterprises, hyperscalers, OTT providers, and next-generation AI application providers into Malaysia and the ASEAN region. Utilising its expansive network infrastructure, TM Global delivers services such as Multi-Edge Computing and Content Delivery, strengthening its position as a key enabler of digital transformation and global connectivity.
The CCGA is a distinguished event that recognises the achievements and innovations of telecom wholesale operators and ecosystem partners worldwide, and are independently judged by a panel of telecom analysts and experts from the industry.
YOU MAY ALSO LIKE
TM R&D Celebrates double win at the global TM Forum Excellence Awards 2020
In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020. The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity and Artificial Intelligence (A.I) category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under Data & Analytics category. Since 2007, TM Forum Excellence Awards recognises the world's leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view. Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM's Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation." SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights. "SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation," shared Dr. Sharlene. The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM's contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy. Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
TM Reports Steady 7.9% Growth in EBIT for First Nine Months of 2024, Maintains Positive Year-End Outlook
3Q YTD 2024 Key Highlights (vs 3Q YTD 2023) Operating revenue stood at RM8.66 billion EBIT increased 7.9% to RM1.81 billion Fixed broadband subscribers grew 1.6% to 3.167 million KUALA LUMPUR, 26 November 2024 – Telekom Malaysia Berhad (“TM” or “the Group”) announced its financial results for the first nine months of 2024, reporting a steady 7.9% increase in Earnings Before Interest and Tax (EBIT) year-to-date (3Q YTD 2024), reaching RM1.81 billion on the back of RM8.66 billion in revenue. This result underscores the Group’s ability to sustain stable revenue and maintain resilience amidst intensifying competitive pressures and a challenging operating environment, positioning the company for a strong close to the year. The Group recorded a Profit after Tax and Non-Controlling Interests (PATAMI) of RM1.29 billion, which is lower than the previous year due to a one-off tax credit received in 2023. Excluding the one-off tax credit and foreign exchange impact, the Group’s PATAMI shows solid growth year-on-year. Meanwhile, Capital expenditure (CAPEX) in 3Q YTD 2024 amounted to RM767 million, representing 8.9% of total revenue. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “The Group continues to demonstrate resilience, with an encouraging YTD increase in EBIT, driven by continuous business improvements, cost optimisation, and operational efficiencies. This is further reinforced by our strong balance sheet and cash reserves, highlighting the Group’s healthy financial position. “Our broadband subscriber base continues to grow steadily, driven by the Unifi UniVerse campaign - our best convergence offerings to date, further solidifying our position as the leading convergence provider with the only quad-play services in Malaysia. We also continue expanding collaborations with enterprises and government agencies to accelerate digital adoption in key verticals such as 5G, Smart Services, Healthcare, and Education. At the same time, we remain steadfast in preparing robust infrastructure to connect the world to Malaysia, including submarine cables and data centres to drive the nation’s digital transformation and strengthen its role as the digital hub for ASEAN. “As we enter the final quarter of 2024, we are adopting a more proactive approach to boost revenue through fixed-mobile convergence and leveraging new technologies like 5G, cloud and Artificial Intelligence (AI) solutions to enhance customer experiences. In summary, with a clear strategy and strong execution, combined with a focus on disciplined cost efficiency, we are confident in sustaining TM’s growth momentum, keeping us firmly on track to becoming a Digital Powerhouse by 2030,” Amar concluded. The Group maintains a positive outlook to close the year and remains on track to achieve its market guidance issued for 2024. Lines of Businesses (LOBs) Performance Unifi Strengthens Position as the Market Leader in Converged Services Unifi recorded a 1.6% increase YTD in fixed broadband subscribers, reaching 3.167 million in 3Q YTD 2024. This growth demonstrates Unifi’s effective strategy in acquiring and retaining customers driven by its UniVerse campaign, including the Unifi Device Fiesta offering. The mobile segment has also expanded, fuelled by enhanced postpaid and prepaid offerings; the 200GB 5G Monthly Data Pass for just RM1 for UNI5G Postpaid 39 customers, and the UNI5G WOW Prepaid plan with 5G and 4G data. Moreover, Unifi TV’s Aneka Plus Pack was also relaunched to include Vidio, Indonesia’s leading streaming platform, providing customers with even more entertainment options. Additionally, Unifi Business recently announced a strategic partnership with TNG Digital to accelerate 5G adoption and transform eWallet experiences for MSMEs in Malaysia. These initiatives, along with Unifi’s broader offerings highlight its commitment to delivering comprehensive, high-quality services that meet the evolving needs of Malaysia’s digital market, further cementing its role as the nation’s true convergence champion. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/ TM One Drives Digital Transformation for Enterprises and Government TM One, the Group’s enterprise and Government sector business solutions arm, recorded a 2.0% increase in revenue, reaching RM2.12 billion in 3Q YTD 2024 with improved contributions from digital services and key customer projects. During the quarter, TM One drove the successful Private 5G network deployment at PETRONAS LNG Complex Bintulu and subsequently delivered the first 5G Private Campus Network in Malaysia at the Universiti Teknologi Petronas (UTP) for the PETRONAS-UTP 5G Innovation Lab. Additionally, it partnered with KPJ Healthcare Bhd to deliver advanced Software-Defined Wide Area Network (SD-WAN) Internet Services integrated with enhanced firewall capabilities to accelerate KPJ’s digital transformation. TM One also launched the first AI-enabled Global Business Services (GBS) Centre in the East Coast to foster investment growth in the East Coast Economic Corridor. It further strengthens its commitment to empowering the local talent ecosystem and promoting digital inclusivity through a strategic partnership with the Ministry of Education to enhance Malaysia’s digital competencies via TVET programmes. These initiatives reflect TM One’s commitment to driving Malaysia’s digital transformation, empowering businesses, communities, and the government. TM Global Strengthens Malaysia’s Position as a Digital Hub for the Region TM Global, the Group’s wholesale business arm recorded a positive quarterly growth, with a 4.7% increase in revenue in Q3 2024 to RM787.0 million, driven by the increased demand for international data as well as the expansion of high-speed broadband and 5G infrastructure. It has deployed fibre optic network hubs in Sarawak, helping to bridge the digital divide and promote greater digital inclusion. Recently, TM Global announced the data centre expansion of its Klang Valley Data Centre (KVDC) in Cyberjaya and the Iskandar Puteri Data Centre (IPDC) in Johor to deliver a combined IT load of about 20MW to cater to rising domestic and international data hosting needs. Furthermore, it upgraded its northern edge capabilities to bring content closer to users. These initiatives, along with submarine cable expansion, reflect TM Global’s commitment to meeting the growing needs of global carriers, hyperscalers, and technology providers, while supporting the broader growth of the nation’s digital ecosystem.
TM recognised as employer of choice at Graduates’ Choice Awards 2020 and World HRD Congress 2020
The Company was voted as among the top by university students across Malaysia. Telekom Malaysia Berhad (TM) was recently chosen as one of Malaysia's Most Attractive Graduate Employers to Work for in 2021 in conjunction with the 3rd Graduates' Choice Awards 2020, organised by Talentbank. The Company was ranked first in the Government-Linked Companies (GLC) category and top three (3) in the Telecommunications Category. Recognised by over 750 organisations nationwide, the Graduates' Choice Award is an esteemed award which gives recognition to outstanding organisations that demonstrate exceptional employer branding as voted by over 24,000 university students across Malaysia. In addition, TM was also recently awarded three (3) awards at the 11th Asia's Best Employer Brand Awards in the following categories: Best Employer Brand Excellence in Training Innovation in Recruitment Hosted by the Employer Branding Institute, World HRD Congress and Star of the Industry Group, Asia's Best Employer Brands Awards recognises efforts of organisations in the Asian region that have demonstrated excellent employer branding through effective talent strategies, talent development and talent innovation. The event was recently held virtually in conjunction with the 29th World HRD Congress 2020, one of the largest Human Resource global conferences, where leaders and professionals in Human Resource field from over 133 countries gather to discuss about Human Resource best practices. Meanwhile, earlier in February this year, in conjunction with the 28th World HRD Congress, TM received two (2) more awards namely Best Workplace Practices at the Global HR Excellence Awards and Employer of Choice at the HR Tech Award & Conferences held in Mumbai. Commenting on the awards, Farid Basir, Chief Human Capital Officer, TM said, "As the enabler of Digital Malaysia, these awards are a solid testament of the Company's commitment and efforts in nurturing digitally-skilled Warga TM across all functions. We are also continuously strengthening our employees' capabilities and competencies towards building a future-proof workforce, not only for the Company but also for the country." "The driving force behind our success thus far is our people, Warga TM, who make up the great team within TM. All these acknowledgements are dedicated to their hard work and determination in giving the best to our customers, the communities and to the nation. As an employer of choice, we have put in place various initiatives to develop and equip Warga TM with the necessary skills and knowledge for the future through trainings and upskilling programmes," he added. Besides that, specifically for youths and graduates seeking for job opportunities, TM has also organised various initiatives and programmes which include the Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) Programme in collaboration with the Government, launching of TM Executive Leadership Industry Trainee (ELIT) programme for Yayasan TM scholars, career webinars and participation in virtual career fairs. This aligns with the Company's aspiration to be positioned as an Employer of Choice for future talents.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!