30 Dec 2024
TM ONE REINFORCES COMMITMENT TO ENABLING MELAKA'S DIGITAL TRANSFORMATION ASPIRATIONS
KUALA LUMPUR & MELAKA, 30 DECEMBER 2024 – TM One, TM’s enterprise and government sector solutions arm, has reinforced its commitment to enabling Melaka’s digital and sustainable development through various collaborations with local agencies. Working with Majlis Perbandaran Alor Gajah (MPAG) and Syarikat Air Melaka Berhad (SAMB), TM One is deploying digital solutions to support the state’s economic growth, public services, and aspirations to become a model smart city.
TM One also recently welcomed Datuk Seri Utama Ab Rauf Yusoh, Melaka’s Chief Minister, to the TM Response Centre Melaka, one of three facilities that supports emergency responses across Malaysia. The Centre is staffed by over 150 personnel who manage emergency response calls 24/7, ensuring quality control, technical support, and data management. Handling over a million calls every month, the Centre serves as a critical national infrastructure that connects citizens with emergency responders, reinforcing public safety and security.
Shazurawati Abd Karim, TM One’s Executive Vice President, said “The Chief Minister’s visit to TM’s Response Centre and our strategic partnerships with MPAG and SAMB underscore TM One’s expanded role in Melaka’s digitalisation journey. These essential services contribute to the state’s aspirations to enhance public safety, operational resilience, and sustainable urban growth, and are significant steps toward realising Melaka’s vision of becoming a premier smart city. This is part of TM’s aspirations to become a Digital Powerhouse, leveraging our offerings to help government agencies improve the quality of life for Melaka’s citizens.”
Enhancing Urban Management
In partnership with MPAG, TM One has introduced the Local Urban Observatory (LUO) Smart Solution, a data-driven platform designed to elevate urban monitoring and decision-making in Alor Gajah. This five-year collaboration integrates real-time data analytics, predictive insights, and public service tracking capabilities, enabling MPAG to monitor critical urban metrics, and gain insights on infrastructure management, public services, and environmental sustainability.
Shazurawati commented, “Our LUO Smart Solution with MPAG exemplifies how AI and data analytics can drive sustainable urban planning and operational efficiencies. This collaboration empowers Alor Gajah to enhance its public service responsiveness and create a more liveable environment, aligning with Melaka’s smart city development.”
Transforming Water Management
To modernise Melaka’s water management services, TM One was appointed by SAMB to provide Smart Workforce Solutions. Leveraging the Open Innovation Platform (OIP) and a range of digital tools including Workflow and Job Assignment Software, the solution enables efficient task allocation and tracking for improved metering, restoration, and contractor management. Customised workforce monitoring devices further provide real-time data capture
and reporting from on-site locations, improving operational visibility and safety. Additionally, high-speed mobile connectivity supports communication and coordination, ensuring swift task completion and better service quality.
Shazurawati concluded, “Our partnership with SAMB highlights the transformative power of technology in essential services, improving efficiency through swift, coordinated responses to critical tasks. By digitalising workforce operations, we are enabling SAMB to improve operational resilience and elevate service standards for the people of Melaka.”
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TM reports operational improvement for 3Q 2019 amidst challenging environment
Telekom Malaysia Berhad (TM) today announced its financial results for the quarter ended 30 September 2019. Financial and Operational Highlights as at Year-to-Date (YTD) September 2019 vs YTD September 2018: Group Revenue of RM8.40 billion, 3.8% lower against YTD September 2018 – in line with guidance- mainly due to lower contribution from all lines of products except data and non-telecommunication related services. Group Reported Earnings Before Interest and Tax (EBIT) for YTD September 2019 increased to RM1.20 billion, from Loss Before Interest and Tax (LBIT) of RM187.3 million over the corresponding nine (9) months period last year, on the back of lower operating cost, from the Group's various cost optimisation initiatives. Group Reported Profit After Tax and Non-controlling Interests (PATAMI) showed significant improvement with a 718.9% growth YTD to RM683.8 million, from RM83.5 million in the corresponding period last year. Stripping off non-operational items, Normalised PATAMI stood at RM810.9 million, higher by 53.7% against the same period last year. The total capital expenditure (CAPEX) was within guidance at 8.8% of revenue or RM736.0 million. Out of the amount spent, 16% was made for Core Network, 58% for Access and the balance 26% was made for Support System. unifi updates: Increased YTD convergence penetration to 55% of TM Households compared to 48% in 30 September 2018. Total broadband customers as at 30 September 2019 was more than 2.15 million. #khabarbaik customer experience related initiatives in 3Q2019: Streamlined all Streamyx packages to a new unifi Lite plan at RM69/month for existing Streamyx customers. Introduced unifi Air to elevate the internet experience of existing Streamyx customers residing in TM's LTE coverage areas. Launched an all-in-one app; myunifi for an easy experience in managing unifi account. TM ONE updates: Signed a series of MoUs and cross-industry strategic digital collaborations with Ministry of International Trade and Industry (MITI), Ministry of Rural Development, Global Health, UMW Corporation Sdn. Bhd. (UMW), Open University Malaysia (OUM), Bintang Urusjuta (M) Sdn Bhd and Digital Perak Corporation Holdings (DigitalPerak). TM ONE further demonstrated its capability to enable digital businesses and government with ten (10) smart solutions and end-to-end Hyperconnected Ecosystem. Held its annual flagship event LEAP Summit 2019 themed "Creative Disruption – Get Ready for It!" to share the successes and lessons from global creative disruptors and provide in-depth insights on industry trends towards Industrial Revolution 4.0 (IR 4.0). TM GLOBAL updates: TM as the National Telecommunication Infrastructure Provider continues to serve as the industry backbone - serving and collaborating with all other licensed operators in Malaysia as the strategic enabler of the Government's National Fiberisation and Connectivity Plan (NFCP) towards reaching more underserved areas nationwide and supporting 5G requirements with its ready and upgraded network infrastructure. Dato' Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM, commenting on the results: "Overall, in 3Q 2019 we saw continued improvements in our fundamentals. I'm pleased to report that our cost management initiatives under our performance improvement plan carried out since last year continues to yield results with profitability improvement. We have managed to keep a closer eye on our operational efficiencies to deliver sustained profitability with lower YTD OPEX/revenue. However, in line with sector contraction, our revenue challenges still persist on the retail front, in line with our expectations and 2019 market guidance. Our CAPEX for YTD September 2019 is well within guidance, totalling 8.8% of revenue, and on track as we continue our targeted investments to ensure we deliver better service experience for all our customers. We continue to offer attractive unifi products and promotions to acquire more customers, whilst addressing Streamyx customers and coverage pain points with price adjustments and our wireless offerings. Over the last three months, we have expressed our intention to be the key driver for Malaysia's Digital Nation aspirations. TM is ready to propel the nation into Industrial Revolution 4.0 (IR4.0) with our proposal to be the nation's infrastructure provider in both the fixed and mobile space. This commitment is reinforced with our participation in the 5G demonstration projects and our preliminary moves toward building infrastructure readiness. In the next few months, we will be showcasing our 5G use cases in SS15, Subang Jaya, Selangor and Langkawi, Kedah in collaboration with local municipal councils and other potential partners. The use cases will cover Big Data Analytics, Smart City, Smart Tourism and Smart Agriculture clusters. The deployment of our tested and proven 5G-enabled smart solutions for the showcase are testament of our commitment in humanising technology towards making life easier, and enriching the quality of life for all Malaysians." Prospects for the Financial Year Ending 31 December 2019 The Group's performance improvement initiatives and efficient cost management continue to improve our profitability. Our focus remains toward our customers, and to strengthen the Group's performance by investing to improve customer experience across segments to grow our revenue.
TM launches first phase of 5G services for unifi mobile customers and businesses
Strengthening Unifi’s fixed-mobile convergence offering, TM aims to deliver seamless 5G transition and spur Malaysia’s 5G adoption and digital capabilities Telekom Malaysia Berhad (“TM” or “the Group”) is uniquely positioned to accelerate Malaysia’s 5G adoption, as the Group leverages its convergence leadership in delivering seamless fixed and mobile services to customers and businesses. Following the signing of DNB’s Access Agreement on 30 October 2022, TM launched the first phase of its 5G services today, offering unlimited 5G data to existing Unifi Mobile Postpaid customers, as well as new Postpaid and Prepaid customers. “DNB’s Access Agreement provides a level playing field for telcos to access the single 5G network equally, to deliver a wider range of innovative services,” said Imri Mokhtar, TM’s Group CEO. “Leveraging this equal entry into 5G plus our current suite of connectivity and digital solutions, TM will be better placed to drive innovation and digital transformation at a national level, aligning with key digital programmes such as JENDELA and MyDigital to competitively position Malaysia as a technology hub.” “5G will reinforce TM’s leadership in fixed-mobile converged services for our consumer and MSME segments, strengthening our mobile capabilities to provide the widest and fastest all-in-one solution for fixed broadband, mobile service and digital content that meets today’s digital lifestyles and workstyles,” Imri added. Acknowledging that one of the critical factors in 5G adoption is the willingness of customers to purchase new 5G-enabled devices, Unifi Mobile will also offer bundled 5G service-and-device plans, catering to a range of price points to ensure customer affordability from all backgrounds. With 5G currently covering more than 33% of populated areas throughout Malaysia, this first phase is key to grow TM’s reach and presents the opportunity for a new push in Unifi’s convergence play, riding on its strength of 3 million households and close to 400,000 MSME customers. 5G will also strengthen Unifi’s proposition as a preferred digital partner for MSMEs, to provide complete one-stop services to accelerate their business growth. Additionally, via TM One, its enterprise and Government sector arm, TM recently launched its 5G Sphere, a circle of leading technology and smart solution partners to form an ecosystem that will accelerate the co-creation of 5G innovative use-cases, taking enterprise 5G transformation from ideation to realisation. To date, there are 39 partners in this programme. TM’s nation-building efforts with the Government will also speed-up the availability of smart city, smart industry and 5G-enabled applications, creating a more sustainable and inclusive digital society and economy. Simultaneously, TM continues to modernise the country’s fibre network architecture, integrating automation and virtualisation technologies to boost back-end infrastructures that will support the anticipated demand for 5G services and capabilities. Ahead of this commercial launch, TM took strides to ramp up its 5G capabilities to grow its mobile and fixed-mobile convergence position, having recently appointed a seasoned industry leader, Jasmine Lee, as its Executive Vice President, Mobile and Chief Executive Officer of webe, as well as onboarding senior mobile talents to strengthen its innovation and competitiveness. “As we transform to become a human-centred TechCo, TM’s 5G commitment goes beyond connectivity to enabling our interconnected society reshape the way we live and work. We recognise the value that this next-gen technology will bring to communities, businesses and the Government, and will continue to explore new ways to make 5G and digital progress accessible to all,” Imri concluded.
Disney+ Hotstar and other top-notch international and local content will rock Malaysian screens via unifi TV’s comprehensive content offering!
5 new exciting channels will be available on unifi TV starting 1 May 2022, while 4 new streaming apps will be added mid-May, including Disney+ Hotstar unifi TV customers can expect more exciting international and local content next month, including Disney+ Hotstar. Disney+ Hotstar is the dedicated streaming home for global, regional and Malaysian stories. It brings together blockbuster Hollywood films and award-winning content from Disney, Pixar, Marvel, Star Wars, National Geographic, FX, 20th Century Studios and many more, providing a wide array of titles from select Malaysian studios and a unique and growing portfolio of local language content from Asia Pacific. Disney+ Hotstar offers programming with a variety of original feature-length films, live-action and animated series, short-form content and documentaries. This includes titles such as Marvel Studios' latest series and films like Moon Knight, Hawkeye, Eternals and Shang-Chi and The Legend of The Ten Rings. Also available are Star Wars: The Book of Boba Fett; the Academy Award®-winning film Encanto, which won the Oscar for Best Animated Film; and Pixar's Turning Red which is the number one film premiere on Disney+ globally to date (based on number of hours watched in the first three days). Disney+ Hotstar also features an extensive library of highly acclaimed local language content from Asia Pacific, such as popular Korean dramas Snowdrop, Rookie Cops and Soundtrack #1, as well as Malaysian series Ejen Ali, Upin & Ipin, Kisah Cinta Kita and more. On 1 May 2022, unifi will add five (5) new channels and one (1) new streaming app onto its unifi TV platform, with another three (3) streaming apps joining unifi's content stable on 17 May 2022. The 5 new High Definition (HD) channels are beIN SPORTS 1, beIN SPORTS 3, CCTV-4, CGTN as well as unifi's very own new channel, DEGUP while the 4 new streaming apps including the aforementioned Disney+ Hotstar, are MySing, beIN SPORTS CONNECT and SPOTV NOW. With the addition of the new channels and apps, unifi TV will have a total of 74 premium channels and 15 streaming apps on its platform, enjoyable on unifi TV's media boxes or unifi PlayTV app when on-the-go. Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM) said: "We are thrilled to bring more great content to our subscribers via unifi TV for a wholesome viewing experience. The newly-added channels and streaming app offerings will provide a wide range of favourite international movies and series, local and vernacular programmes, news as well as sports action. Whether you are spending quality time with your family at home or you are out and about, you will be entertained. "unifi TV continuously strives to deliver more exciting content to meet the discerning demands of Malaysians from multiple segments, and we have something for everyone; be it live, on demand or over-the-top (OTT) content. Our latest collaborations with renowned content providers further cements unifi's commitment in providing world-class, high-quality entertainment to our customers and strengthens our position as a leading content aggregator in Malaysia." All new unifi Home broadband subscribers with unifi TV Ultimate Pack can watch Disney+ Hotstar at no additional charge, as long as their pack is active, while new subscriptions to unifi Home 100Mbps without Ultimate Pack will enjoy a 6-month access to the streaming app. Disney+ Hotstar will also be made available as an add-on at RM16.00 per month to unifi TV Varnam Plus, Aneka Plus and Ruby Plus Pack customers. unifi Home customers without any unifi TV Pack will have the option to subscribe to the streaming app a la carte at the price of RM54.90 for 3 months, with the convenience to pay through a single unifi bill. For karaoke lovers, MySing will definitely make this upcoming Raya celebrations much more memorable. It is the first and only karaoke OTT app fully operated locally in Malaysia, with more than 30,000 original karaoke content in a user-friendly interface. The most recent and latest hits can be enjoyed in HD-quality. MySing is available exclusively on unifi Plus Box and can be subscribed via unifi starting 1 May 2022 with a 30-day trial for a limited time only. The app is available a la carte at RM14.90 per month. MySing is hosted on TM One's intelligent Cloud – α Edge, an end-to-end comprehensive suite of cloud services with full stack hyperscaler capabilities. SPOTV NOW provides access to live sports streaming services, video-on-demand options and curated exclusive content of premier Asian and international events, including MotoGP (this comes with Bahasa Melayu commentary), The Open Championship, US Open and Wimbledon, World Table Tennis, as well as Asian events such as Korean Baseball League (KBO) and V.League Japan competition. SPOTV NOW is available complimentary to all Ultimate Pack customers from 17 May 2022 onwards. For avid football fans, unifi TV is also excited to bring in two (2) new channels – beIN SPORTS 1 and beIN SPORTS 3 – offering LIVE coverage of European football action from UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1 and more. Viewers are set to enjoy unparalleled access to exclusive contents of Europe's premier clubs including interviews, documentaries, full-match replays and magazine shows. Ultimate Pack customers can also watch these contents on beIN SPORTS CONNECT, a multi-device player accessible on app or web, which comes as complimentary to Ultimate Pack subscribers starting 17 May 2022. Meanwhile, for viewers who are looking for a boost in adrenaline, unifi TV is launching its very own channel, DEGUP. It is the first channel on unifi TV that highlights the best action and horror content from the Asian region and more. For fans of entertainment and news from China, the new channel CCTV-4 features a variety of programmes including documentaries, music, news and drama series, while CGTN, the prime English TV channel of China Global Television Network, provides around-the-clock news, current affairs' shows and featured programmes. Disney+ Hotstar will be included in unifi TV Ultimate Pack at no extra cost from 17 May 2022 onwards. For existing Ultimate Pack customers, they can pre-register their interest to switch their current streaming app bundle starting today at https://activate.unifi.com.my/disney to enjoy Disney+ Hotstar when it comes on board on 17 May 2022. In conjunction with the launch, unifi will be offering free viewing of all its channels to all unifi Home customers from 30 April until 8 May 2022, making this Raya festivities even more special. All new unifi subscribers will also enjoy a 30-day free trial of broadband connectivity and the complete suite of unifi TV channels. To sweeten the deal, customers can further enhance their viewing experience with smart devices where they can add-on a 60" 4K UHD Android TV or an ASUS laptop to their new subscription from an additional RM79 per month. All streaming apps with unifi are best viewed on unifi Plus Box for a big-screen, lean-back experience or on-the-go via respective mobile apps. More information about these exciting new content can be found on www.unifi.com.my/tv.
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