03 Jan 2019
TM eases the burden of its adopted school
Zulkarnain Hassim, Assistant Manager, TM Miri (2nd from right), representing TM Sarawak handing over the mock cheque of the contribution to Raja Manikam, the Principal of SMK Medamit (2nd from left), flanked by Azizul Salfaizal Aziz, Assistant Manager, Corporate Responsibility, TM (left) and Dayang Rohani Bujang of TM Sarawak (right).
Telekom Malaysia Berhad (TM) recently lent a helping hand to one of its adopted schools, Sekolah Menengah Kebangsaan (SMK) Medamit, Limbang, Sarawak with a cash contribution of RM13,000.00 to help rebuild the school’s administration building which was destroyed in a fire recently.
Zulkarnain Hassim, Assistant Manager, TM Miri who represented Jafer Sadig Abdul Lathiff, State General Manager, TM Sarawak handed over the cash contribution to Raja Manikam, the Principal of SMK Medamit.
Commenting on the initiative, Jafer Sadig said; “We hope this contribution will assist and alleviate some of the school’s burden to rebuild its administration building as well as to purchase the necessary office equipment, especially with the school’s new season has already begun. TM will continue to support and lend a helping hand to those in need in any way possible, including towards a nation-building cause through sustainable initiatives. Furthermore, SMK Medamit is one of the schools under TM Adopted School programme which is part of TM’s Corporate Responsibility initiative.”
Meanwhile, members of the public can contribute to Tabung Bantuan Kebakaran SMK Medamit, which was launched via TM’s e-donation application called ‘Ensani’.
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Meanwhile, Dato' Sri Shazalli also expressed his utmost gratitude to Dato' Rafaai Samsi for his dedication, contribution and loyalty to the TM Group during his tenure, "We would like to express our highest gratitude to Dato' Rafaai for all that he has done for TM. In the 40 years that he has served TM and the nation, he has engineered not just our technical transformation, but more importantly, our transformation from being a network-oriented company, to one that is service-oriented." "As the former CTIO, Dato' Rafaai's behind-the-scenes contribution and efforts towards TM's success goes beyond Information Technology & Network Technology. The change that he pioneered at Customer Experience has been transformational. He has changed the mindset of Warga Keluarga TM to become even more customer-centric. This is certainly in line with our consistently above global telco average Customer Satisfaction Measure (TRI*M) index scores over the years - a testament to our concerted efforts in improving customer experience. This laid the foundation of TM as Malaysia's Convergence Champion and strengthens our brand promise of "Life Made Easier"," he added. "We are grateful for not just his professional and technical contributions to the Group, but also his efforts in nurturing talent. Dato' Rafaai has been a mentor and coach to many people in TM that are now among our current crop of leaders. The management and Warga Keluarga TM are immensely grateful to Dato' Rafaai for his leadership and all his contributions to the Company. We would like to take this opportunity to wish him all the best for his future endeavours," Dato' Sri Shazalli concluded. Profiles Dato' Mohd Rais Azhar Dato' Mohd Rais Azhar, aged 54, was appointed as Chief Technology & Innovation Officer (CTIO) and Chief Information Security Officer (CISO) effective 14 February 2018. A Bachelor of Science (Computer Science) Degree graduate from Indiana State University, USA; Dato' Mohd Rais is also the Chief Information Security Officer of TM since 1st January 2017. Prior to this, he was the Deputy Chief Technology & Innovation Officer of TM in 2017 and was appointed as Vice President of Network Architecture and Technology in 2010. Dato' Rais is the Chairman of TM Technical Security Council and a board member of Telekom Research & Development Sdn Bhd, a wholly owned subsidiary of TM. In 2017, Dato Rais attended Leading Digital Business Transformation programme at IMD Business School in Lausanne, Switzerland as part of his executive education. Dato' Rafaai Samsi Dato' Rafaai holds a Bachelor of Science (Hons.) in Electronic Engineering from Brighton University, United Kingdom and a Masters in Communications Management from the University of Strathclyde, United Kingdom. He started his career in telecommunications with the then Jabatan Telekom Malaysia in 1978. He was later appointed CEO of TM - NTT Communications Corporation's joint venture company in July 1997 before returning to TM in July 2001, where he was assigned as General Manager of a number of divisions including State Business Operations, Market Development and Domestic Carrier Business Division. He was then appointed Vice President, Marketing and Sales for the Wholesale segment in October 2006 and subsequently promoted to Executive Vice President to lead the Wholesale Line of Business on 1 July 2008. Dato' Rafaai was assigned as Deputy CTIO to run the day-to-day operations and turn-around initiatives of the IT and Network Technology Division since January 2013. He was assigned as Head of Customer Experience Management and Transformation reporting directly to TM Group CEO on 1 July 2014 and at the same time, remained as the Deputy CTIO. He was also the Chairman of Service Management Council (SMC) responsible for TM's overall customer service management. Before his retirement from TM, Dato' Rafaai was TM's Chief Technology & Innovation Officer (CTIO) and Chief Customer Experience Officer since 18 February 2017.
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