09 Jul 2019
unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business
Consumer and business customers can now manage all their unifi accounts with one app
unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), continues accelerating its digital innovation to deliver more #khabarbaik to its customers with the introduction of the country's first all-in-one new digital application: myunifi for both consumer and business segments.
The myunifi app provides access to the unifi full suite of products and support services, consolidating Home, Mobile postpaid, wireless broadband, broadband (previously known as Streamyx) and voice all into one app for both consumer and business customers. The app is now available for download which allows customers to subscribe to unifi services, manage their multiple unifi accounts, get assistance through the self-troubleshooting guideline and live chat with our customer service agents. In addition, customers will be notified on the latest updates, can buy hotspot passes, top up unifi mobile data, voice and sms quota and as well as pay their bills conveniently.
"The launch of myunifi app is yet another testament of our continuous commitment to deliver more #khabarbaik with our customers in mind. In fact, it is the country's first digital app in the telco scene that serves both our consumer and business customers with an integrated customer journey via a secured single login, offering them greater convenience in managing their accounts all under one app. Customers can also engage with us via any of our digital channels available through the app, from our community forum, social media or Live Chat. The answers to your queries are just one tap away and with our growing knowledge base community, customers will be able to interact as well as exchange tips and experiences with other unifi customers. The myunifi app gives you all that and more. Soon we will also introduce functions such as rewards management, self-troubleshooting tools and many more to further enhance our customers' experience," shared Moharmustaqeem Mohammed, Acting Executive Vice President, unifi.
"In addition, myunifi app is enhanced with 'digitalme', a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. This is more #khabarbaik for our customers as we continue to innovate to address our customers' pain points digitally, making life easier for everyone."
unifi has also enhanced its official website unifi.com.my to be as simple and seamless as possible. The website now offers a new browsing experience with an improved content structure to ease customer navigation; in accessing information, getting the latest updates on unifi's offerings and subscribe to the plans easily anytime, anywhere.
The enhanced website also includes a tips and tricks section to assist customers to find quick solutions; where they can watch self-help videos to get answers on unifi service queries and get instant help via the Live Chat function. This complete suite of applications is all developed in-house and aimed to cater to the needs of our customers by allowing them to directly self-manage their own accounts, thus getting the best out of their unifi services.
The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore. Customers are encouraged to download the app and get the super deal vouchers in the app. For our customers who still require a personalised service to subscribe or get assistance on unifi product and services, customers are welcome to visit any TMpoint outlets nationwide, where our helpful customer service officers are ready to assist you.
To learn more about the latest unifi offerings, log on to unifi.com.my
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New exclusive through unifi TV: Lionsgate play treats Malaysian viewers with premium content
Starting July until 12th October 2022, all new and existing unifi TV Packs subscribers (Ultimate Pack, Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) can enjoy 90-day access to Lionsgate Play for free when they activate it through https://activate.unifi.com.my/lgp/. Introduced to Malaysian audiences in October last year, the international streaming platform offers unique blockbuster movies, premium originals, old favourites and binge-worthy TV shows that resonate with urban audiences between the ages of 25 to 45. From action, drama, and romance to thrillers and comedy, Lionsgate Play Malaysia in partnership with unifi TV offers several exclusive premium titles for the whole family. Anand Vijayan, TM’s Chief Commercial Officer and EVP, unifi said, “The inclusion of Lionsgate Play with unifi TV Packs provides comprehensive streaming entertainment for multi-generational audiences both at home and on the go. “With Malaysian households often made up of extended, multi-lingual families, this offering caters to the preferences of all members of a family – bringing something for everyone all within a single subscription.” “We are pleased to be the exclusive partner of Lionsgate Play in Malaysia and to bring more international content to our shores. Available via mobile app, web browser and unifi Plus Box, our subscribers can stream world-class content anytime, anywhere and on any smart device,” he added. Amit Dhanuka, EVP, Lionsgate said, “We are glad to further strengthen our relationship with unifi by amping up exclusive global entertainment on the Lionsgate Play platform in Malaysia. The upcoming titles stands testament to the bespoke content that we aim to provide Malaysian viewers. The current releases and our vast premium library encapsulate an array of genres including drama, action, thriller and more, that cater to local audience preferences.” Lionsgate Play releases new titles every Friday and provides highly curated playlists for audiences to choose from so they can ‘Play More and Browse Less’. This addresses one of the biggest challenges for busy working adults who often wonder what to watch next and may often spend more time browsing for content than actually enjoying it. unifi subscribers will now be able to enjoy these brand new exclusive titles, available only on Lionsgate Play:TV Series:Gaslit – A political thriller based on the Watergate Scandal involving US President Richard Nixon from 1972 to 1974, Gaslit tells the story from five months before the infamous break-in at the DNC headquarters. Nominated for four Emmy Awards in 2022, the series stars Hollywood’s leading names – Julia Roberts, Sean Penn, and Dan Stevens.The “Power” franchise – James "Ghost" St. Patrick is a wealthy New York nightclub owner who has it all, catering to the city's elite while also living a double life as a drug kingpin. Created by Courtney A. Kemp and executive producer Curtis “50 Cent” Jackson, this popular crime series has run for six seasons with three additional chapters – perfect for a crime-thriller binge fix.Becoming Elizabeth – the untold story of England’s most iconic Queen, long before she ascended the throne. Henry VIII’s death throws a young orphaned Elizabeth Tudor into the unpredictable and dangerous English court. As her 9-year-old brother is crowned king, Elizabeth can either become a pawn or player.Gomorrah – based on Robert Saviano’s best-selling novel of the same name, and directed by Marco D’Amore and Italian film director Claudio Cupellini, this acclaimed show explores organised crimes in Italy, putting audiences at the edge of their seat. The show stars Marco D'Amore, Salvatore Esposito, Arturo Muselli, Ivana Lotito, and Andrea Di Maria.Movies:Corrective Measures – a sci-fi movie set in the world's most dangerous maximum-security penitentiary, tensions among inmates and staff heighten, leading to anarchy. The gripping story stars Bruce Willis and Michael Rooker, and is written, produced and directed by Sean O'Reilly based on the graphic novel by Grant Chastain. Vendetta – when his daughter is brutally murdered, William Duncan takes the law into his own hands. After killing the street thug directly responsible for her death, he finds himself in a war with the thug's brother and his gang, who are equally hell-bent on getting revenge for their fallen member. Another Bruce Willis film, the movie also stars Thomas Jane and Theo Rossi.Jungle Cry – a riveting sports drama based on the real-life story of Indian rugby coach Rudraksh Jena of Bhubaneswar's Kalinga Institute of Social Sciences (KISS), who guided a team of 12 rural Odisha boys to a historic victory in the Junior Rugby World Cup in England in 2007. Starring Abhay Deol and Emily Shah, the film is helmed by Sagar Ballary. “With curated content from around the world, Lionsgate Play offers great value entertainment to Malaysian audiences, providing a variety of choices that the whole family can enjoy. Coupled with other unifi TV Packs, we are bringing streaming services to the next level – creating a new entertainment experience for customers of all ages,” concluded Anand.
unifi tapping into youth minds to deliver more #khabarbaik
Aimed at improving customer experience directly, unifi gathers ideas from the best talents through its first-ever Hackathon unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), stays true to its #khabarbaik spirit, organised its first ever hackathon to tap into the young creative talents to create brilliant ideas to resolve pain points and enhance the service experience of unifi customers. The 24-hour, non-stop hackathon challenge was successfully organised at Multimedia University (MMU), Cyberjaya recently with over 110 local and foreign talented students from 13 public as well as private universities nationwide. Harnessing creative brains to create innovative solutions for unifi unifi’s call for creative genius among the university students in this hackathon received participation from a total of 27 teams from various local universities. The participants were in groups of three (3) to five (5) members with different backgrounds of expertise from coders, hackers to designers came together to pit against each other and build innovative and practical digital solutions within 24 hours. The teams were tasked to ideate and develop innovative digital solutions, which can be adopted and implemented by unifi. Moharmustaqeem Mohammed, Acting Executive Vice President, unifi, attended the event and spent time getting to know the participants closer. He also shared his experience and aspirations for the event when he commented, “As an integrated telco and the enabler of Malaysia’s digital aspirations, unifi is always listening and looking for ways to improve our services and processes so we can serve Malaysians better. We are committed to bringing #khabarbaik to address our customers’ pain points and what better way to do so than through the best young talents who are also our customers. With that, we can create and adopt new solutions to meet their needs better. It perfectly fits TM’s brand promise, “Life Made Easier”. We are committed to deploying the ideas from the winning teams, hence, the winners are rewarded with an exclusive opportunity to work with the unifi digital team, so we could together, roll out the solutions quickly to the market.” Ten (10) winning projects were shortlisted to demonstrate their presentation to the panel of judges and after gruelling coding exercise and much anticipation from the participating teams, top three (3) teams were selected as grand winners. The judging was based on their abilities to build exciting digital solutions aimed at enhancing unifi customer experience. The key winning factors include innovation, originality and design whilst measuring the technical ability of each team. The 3 Grand Winners for unifi Hackathon 2019 after much deliberation were Fast Data team from Asia Pacific University; Green Phoenix team from University of Malaya and Taylor’s University; and RGB team from University of Malaya. Each of the winning team took home a cash prize of RM10,000 and an opportunity to incubate with unifi team to deploy their solutions to solve real-unifi challenges. TEAM UNIVERSITY PROJECT'S IDEA Fast Data • Heng Zhi Theng • Lee Kah Kin • Lim Yu Zhe • Lee Wei Pin • Tan See Wei Asia Pacific University Intelligent social media management solution that allows efficient customer service response and topic/trend monitoring. Green Phoenix • Maish Mohamed Maseeh • Madin Mohamed Maseeh • Markin Mauroof University of Malaya + Taylor's University A mobile app that would reimagine the customer service management through community and self-help. RGB • Khaw Huai Yu • Tan Chun Shui • Tan Kim Chui • Chai Yiow Yang University of Malaya A chatbot that recognises voice and text to help customers on anything. List of participating universities: 1) Universiti of Malaya 2) Universiti Teknologi Malaysia 3) Universiti Teknologi Caw. Perlis 4) Universiti Malaysia Perlis 5) Universiti Tenaga Nasional 6) Universiti Tunku Abdul Rahman 7) Asia Pacific University 8) Taylor's University 9) Multimedia University 10) National Defence University of Malaysia 11) German Malaysian institute 12) KDU University College 13) Monash University Malaysia For further information on unifi Hackathon 2019, please visit https://khabarbaik.my/unifihackathon/. For more information on unifi’s latest product and offerings, please visit unifi.com.my.
ONE-MONTH FREE TRIAL ON UNIFI TV’S LATEST STREAMING APP, DURIOO+
Unifi TV, the content and entertainment arm of Unifi, is offering a free one-month trial of its latest streaming app, Durioo+, during this Ramadan period. It will also be offering free access to all of its premium channels during the Raya festivities. Durioo+ is a streaming app that produces and licenses entertaining children’s content with Islamic values, virtues and morals. With its mission to raise children with eemaan, akhlaq and ‘ilm (belief, ethics and knowledge) Durioo+ offers programmes like Mina Mila, Little Ammar, Abibi and many more – bringing safe, fun and educational content for children ages 1 to 12 years old. Offered ad-free, the free trial of this streaming app can be redeemed at unifi.com.my/raya until 30 April 2023. Unifi TV, Malaysia’s largest single TV aggregator platform will also provide free Raya viewing of its premium channels from 21 to 27 April 2023. Filled with special programmes from channels such as Sacred Riana (DEGUP), CoCoMelon (Moonbug Kids), Running Man (ONE) and more, families will be spoilt for choice as they celebrate the festive Raya period. “We are pleased to welcome our latest streaming app partner, Durioo+, whose programmes are especially meaningful during the month of Ramadan. As families spend time together during the fast, we hope to provide safe and inspiring content for children and families, reinforcing the values and virtues that are strongly emphasised during this period”, said Anand Vijayan, TM’s Chief Commercial Officer and Executive Vice President of Unifi. “At the same time, we want to spread good cheer to all Malaysians, by opening up our full range of entertainment offerings during Raya. This is one of the ways that we are celebrating the nation’s diverse cultures together, by offering something for everyone during this festive period,” he said. To offer even more value to Unifi TV’s subscribers, they can now access the Aneka Plus Pack which will offer free access to VIU and SIAR streaming apps at only RM30 per month. Subscription to the Pack during this promo period includes the Unifi Plus Box and over 50 premium channels housing programmes from Korean variety shows, Hollywood movies, global news, kids animation and more.
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