09 Jul 2019
unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business
Consumer and business customers can now manage all their unifi accounts with one app
unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), continues accelerating its digital innovation to deliver more #khabarbaik to its customers with the introduction of the country's first all-in-one new digital application: myunifi for both consumer and business segments.
The myunifi app provides access to the unifi full suite of products and support services, consolidating Home, Mobile postpaid, wireless broadband, broadband (previously known as Streamyx) and voice all into one app for both consumer and business customers. The app is now available for download which allows customers to subscribe to unifi services, manage their multiple unifi accounts, get assistance through the self-troubleshooting guideline and live chat with our customer service agents. In addition, customers will be notified on the latest updates, can buy hotspot passes, top up unifi mobile data, voice and sms quota and as well as pay their bills conveniently.
"The launch of myunifi app is yet another testament of our continuous commitment to deliver more #khabarbaik with our customers in mind. In fact, it is the country's first digital app in the telco scene that serves both our consumer and business customers with an integrated customer journey via a secured single login, offering them greater convenience in managing their accounts all under one app. Customers can also engage with us via any of our digital channels available through the app, from our community forum, social media or Live Chat. The answers to your queries are just one tap away and with our growing knowledge base community, customers will be able to interact as well as exchange tips and experiences with other unifi customers. The myunifi app gives you all that and more. Soon we will also introduce functions such as rewards management, self-troubleshooting tools and many more to further enhance our customers' experience," shared Moharmustaqeem Mohammed, Acting Executive Vice President, unifi.
"In addition, myunifi app is enhanced with 'digitalme', a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. This is more #khabarbaik for our customers as we continue to innovate to address our customers' pain points digitally, making life easier for everyone."
unifi has also enhanced its official website unifi.com.my to be as simple and seamless as possible. The website now offers a new browsing experience with an improved content structure to ease customer navigation; in accessing information, getting the latest updates on unifi's offerings and subscribe to the plans easily anytime, anywhere.
The enhanced website also includes a tips and tricks section to assist customers to find quick solutions; where they can watch self-help videos to get answers on unifi service queries and get instant help via the Live Chat function. This complete suite of applications is all developed in-house and aimed to cater to the needs of our customers by allowing them to directly self-manage their own accounts, thus getting the best out of their unifi services.
The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore. Customers are encouraged to download the app and get the super deal vouchers in the app. For our customers who still require a personalised service to subscribe or get assistance on unifi product and services, customers are welcome to visit any TMpoint outlets nationwide, where our helpful customer service officers are ready to assist you.
To learn more about the latest unifi offerings, log on to unifi.com.my
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