10 Feb 2021
Telecommunications operators continue to support home-based teaching and learning with free 30GB internet per month
Telcos also providing free WiFi connectivity for students at selected PPR communities and have extended operating hours of Pusat Internet Komuniti
PETALING JAYA, 10 FEBRUARY 2021 – Telecommunications operators Celcom Axiata Berhad ("Celcom"), Digi Telecommunications Sdn Bhd ("Digi"), Maxis Berhad ("Maxis"), U Mobile Sdn Bhd ("U Mobile"), and Telekom Malaysia Berhad ("TM") through unifi Mobile, are continuously supporting the rakyat's learning needs with free 30GB Productivity Internet per month (free 1GB internet daily), for learning and productivity tools as well as for news website browsing until 30 April 2021.
Since April 2020, all active Postpaid and Prepaid customers of the respective operators have been able to enjoy 30GB Productivity Internet per month, except for social media, gaming, video and music streaming, over and above customers' monthly data allocation from their existing plans. Customers are advised to refer to their respective operators for more information on how to access the daily free Internet offers and the list of services included.
Furthermore, telco operators will continue to support the rakyat at selected People's Housing Projects (PPR) by providing free WiFi and extending operating hours of Pusat Internet Komuniti (PIK) during these challenging times. A total of 130 PPR and 54 PIK nationwide will focus on supporting students from B40 families with free connectivity that aims to facilitate Home-based Teaching and Learning (PdPR) due to the Movement Control Order (MCO).
In addition to the free 30GB internet per month, the operators have also provided a special prepaid data pass for SPM and STPM students, as well as students in higher learning institutions. The prepaid data pass offers 15GB data per month for as low as RM20 per month and the passes are available for eligible students from 6 January 2021 until end of April 2021.
The joint industry initiatives are part of its continuous relief efforts driven together with the Malaysian Communications and Multimedia Commission (MCMC), the Ministry of Communications and Multimedia as well as the Permai Aid Package as recently announced by the Prime Minister of Malaysia, YAB Tan Sri Muhyiddin Yassin.
Telecommunication operators will also continue to offer free and unlimited access to a range of information-related apps and services to ensure Malaysians stay updated on the latest credible news on COVID-19. The list includes MySejahtera and MyTrace apps, and important health websites and hotlines such as the CPRC Hotline, Ministry of Health and World Health Organization websites, and more.
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TM JOINS CANDLE SUBMARINE CABLE SYSTEM CONSORTIUM TO CONNECT MALAYSIA AND ASEAN COUNTRIES TO JAPAN
KUALA LUMPUR, September 22, 2025 – TM, Meta, SoftBank Corp., IPS Inc., PT XLSmart Telecom Sejahtera Tbk, and NEC Corporation are collaborating to develop the Candle submarine cable system. Candle is a 24-fiber pair, 8,000 km submarine cable system connecting Japan, Taiwan, the Philippines, Indonesia, Malaysia, and Singapore, that is scheduled to begin operations in 2028. It will contribute to infrastructure expansion and secure redundant routes to meet the increasing demand for data communications driven by 5G and AI. This cable system will be one of the first in the Asia-Pacific region to use a 24-fiber pair cable, enabling superior traffic capacity to support the growing demand for communications in the region. Chairperson of the Candle Management Committee, Don Pang, said: “Candle represents a pivotal advancement in fortifying the region’s digital infrastructure. As the need for robust, high-speed connectivity grows, Candle will deliver greater network diversity and resilience along this essential corridor, leveraging state-of-the-art technology. This milestone reflects the deep collaboration among our partners and underscores our shared commitment to advancing digital inclusion and economic opportunity for over half a billion people in the Asia-Pacific region.” The partners from participating countries also provided their comments on the importance of this new system. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “TM’s participation in the Candle submarine cable system project demonstrates our commitment to building resilient digital infrastructure that meets the growing demand for digital services and cloud-based, AI-driven innovation across Asia. It strengthens our ability to support hyperscalers, enterprises and global service providers in expanding their footprint across ASEAN, while reinforcing Malaysia’s role as ASEAN’s digital hub. This initiative bodes well with our aspiration to become a Digital Powerhouse by 2030—connecting Malaysia to the world, and the world to Malaysia.” “At Meta, we imagine a future where everyone has access to AI, personal superintelligence, and other emerging technologies to improve their lives and connect with each other. This is part of our commitment to seamlessly bring people together no matter where they are in the world.,” said Nico Roerich, Director, APAC Network Investments, Meta. “With the rapid advancement of generative AI and the Internet of Things (IoT), the demand for international telecommunications is expected to continue accelerating. CANDLE adopts a 24-fiber-pair architecture, making it one of the core foundations of next-generation social infrastructure that SoftBank is promoting. By integrating with other submarine cables such as JUPITER, ADC, and E2A, we will further enhance the diversity and redundancy of global communications networks originating from Japan, and strengthen Japan’s role as a digital gateway for Asia,” said Kimimasa Kudo, Vice President and Head of Global Business Division, Enterprise Unit, SoftBank Corp. "Our participation in this project reaffirms our commitment to play a significant role in the further development of digital infrastructure in the Asia-Pacific region, which is vital to our operations in Japan, the Philippines, and Singapore. With our subsidiary, InfiniVAN, as the landing party in the Baler, Aurora Province on the eastern seaboard of the Philippines, this is one of many projects we have planned in support of developing the Philippines as a connectivity hub in Southeast Asia." said Koji Miyashita, CEO of IPS, Inc. “XLSMART will fully support the project and we believe the Candle cable will bring benefits for all consortium parties and Indonesia”, said Feby Sallyanto, Chief of Enterprise, PT XLSmart Telecom Sejahtera Tbk. Tomonori Uematsu, General Manager, Submarine Network Division, NEC Corporation, added, “NEC is a leading vendor in the submarine cable system business with over 60 years of experience. NEC is particularly strong in leading subsea projects in the Asia-Pacific region, having been responsible for eight optical submarine cable systems connecting Japan and Singapore, including ‘Candle.’ In this project, NEC will participate as a system integrator, providing everything from the manufacture of submarine cables and repeaters to route design, installation, and testing. Through the establishment of a highly reliable communication environment in the Asia region, NEC will contribute to the development of the digital economy.” This initiative is a milestone in collective partnerships and commitment to strengthening regional connectivity, ensuring secure and reliable international data transmission, and advancing the digital growth of communities and businesses across ASEAN.
TM turns in solid 1Q2021 performance; strong start to transformation programme
The Group posted revenue of RM2.81 billion, 9.9% higher from RM2.56 billion in 1Q2020. A Solid 1Q2021 Performance Telekom Malaysia Berhad (TM) today reported its financial results for the first quarter ended 31 March 2021. The Group's revenue increased by 9.9% to RM2.81 billion compared to RM2.56 billion in the same quarter last year with an increase in revenue across all business lines – unifi, TM ONE and TM WHOLESALE. Ongoing cost improvement initiatives continued to show results with total operating cost ratios (% cost to revenue) improving from 88.1% last year to 79.7%, supporting both revenue growth whilst optimising cost efficiency across direct costs, manpower, other operating costs and depreciation and amortisation. Group EBIT for 1Q2021 rose by 80.8% YoY from RM326.1 million in 1Q2020 to RM589.7 million, on the back of higher revenue and better operating costs efficiency. This subsequently led to a strong 113.4% YoY growth in Group PATAMI from RM152.5 million last year to RM325.5 million. In 1Q2021, the Company invested 8.8% of revenue in capex amounting to RM247.0 million as it continued to modernise its network and technology platforms towards delivering current and future solutions for customers. Of the amount invested, 69% was for network access including JENDELA (fibre broadband expansion), 12% for core network, and the balance 19% for support systems. TM expects to meet the 2021 market guidance announced in February with revenue growth to be flat or single digit growth, EBIT to be more than RM1.6 billion and CAPEX guidance to be between 14% to 18% of revenue. 1Q2021 Business Highlights: A Strong Start to the New TM Transformation Programme The 'New TM' Transformation Programme (2021-2023), anchored on 40+ Value Programmes focusing on customer experience, revenue, cost efficiency and a future proof organisation, has seen a strong start with quarterly growth across all lines of business and improved operations. unifi maintains its strong momentum and convergence leadership with 11.9% YoY growth in fixed broadband customers to 2.44 million, with the highest ever quarterly fixed broadband customers net additions of 110k, driven by growth of unifi customer base. Whilst the MCO since 2020 has increased demand for fixed broadband, unifi has successfully converted this demand with its compelling unifi convergence proposition under the #unifiyourworld campaign, providing the best customer value for broadband, mobile and content via unifi Plus Box. This growth was also supported by the higher number of ports deployed and wider fiber network roll-out under the JENDELA programme, which TM surpassed its 1Q targets achieving 141% of its commitment. TM is also expanding the pool of network contractors to increase the capacity of its fiber expansion programme in the coming quarters. unifi also focused on continuously improving customer experience and accelerated its Streamyx migration programme in Q1 2021 to enable more customers enjoy higher speed broadband. WiFi optimisation is also an important part of getting the best internet experience, hence unifi also continues to promote the take up of Mesh WiFi to its new and existing customers. Meanwhile, its IT systems are also undergoing enhancements to provide better customer experience and cost optimisation via simplification and consolidation of platforms. Notably, unifi rolled out a new order management system that reduces order processing time by more than 60%, to improve customer experience across its sales touchpoints. TM ONE continues to enable the digital transformation journey of enterprise and public sector customers with a comprehensive suite of connectivity, data centre, Cloud, cybersecurity and smart solutions. After cautious spending in 2020, customers are now accelerating their digitalisation, and this has translated into new sales and contract renewals to provide comprehensive digital solutions, especially in key verticals such as oil and gas, the banking and financial services industry (BFSI) as well as from higher broadcast, ICT and customer projects. There is also greater traction seen for Cloud services from the Enterprise segment; whilst discussions are ongoing to support public sector data migration, as the Government's sole local Cloud Service Provider (CSP) under the MyDIGITAL blueprint. TM WHOLESALE is the preferred network infrastructure provider supporting the technology industry and is positioning Malaysia as a digital hub with strong demand from domestic and international telco and technology operators; including hyperscalers. On the home front, TM as the leading infrastructure partner for High Speed Broadband wholesale services, leveraged its superior network nationwide to support the industry's broadband growth. It is also the primary mobile backhaul infrastructure provider for the industry, which saw growth in coverage and capacity through dynamic offerings of these services. TM also recorded growth in terms of its Wholesale Data Services. Towards establishing Malaysia as an ASEAN digital hub, TM strengthened its partnership ecosystem with international carriers and hyperscalers registering higher revenue for International Data Services as compared to last year. TM expanded its portfolio of data centre customers with more major Asian and US hyperscalers co-locating at the nation's only Tier III twin core data centres at Iskandar Puteri (IPDC) and Klang Valley (KVDC). Its wholesale Content Delivery Network (CDN) services also expanded its digital media delivery network ecosystem with more new customers in 1Q2021. TM remains committed to sustainable growth, with continued emphasis on Environmental, Social and Governance (ESG), maintaining its strong track record as one of the 75 Bursa companies on the FTSE4Good Bursa Malaysia Index, with the full rating of 4/4. Environment: TM complies with the Environmental Quality Act 1974, and has reduced its annual carbon emissions by 13%; integrating sustainable practices in all areas of operations. Social: TM ensures the safety and health of customers and Warga TM with special working arrangements implemented and enhanced Standard Operating Procedures (SOPs) towards business and customer service continuity. TM also supports the nation and communities in need through connectivity initiatives such as Jaringan Prihatin, CERDIK, MYBAIKHATI and other humanitarian aid. Governance: Committed to uncompromising integrity, TM continuously assesses the Group's corruption risk and ensures its corruption mitigation practices are independently certified. Imri Mokhtar, Managing Director & Group Chief Executive Officer commented: "We began 2021 with a positive momentum and a strong start to our 'New TM' 2021-2023 Transformation Programme. We are pleased to report a solid year-on-year performance despite these unprecedented times. We delivered good growth with our revenue up 9.9% YoY to RM2.81 billion, contributed by strong demand from our unifi, TM ONE and TM WHOLESALE customers. Coupled with our continuous cost efficiency initiatives, EBIT significantly improved 80.8% YoY to RM589.7 million and PATAMI doubled to RM325.5 million as compared to the first quarter of 2020. Under the 40+ Value Programmes, TM is reshaping our workforce into a stronger execution engine, embracing a more agile work culture with future-ready skills; focused on growing with our customers towards a more digital society, businesses, public sector services and technology industry. TM reiterates our leading role in accelerating Digital Malaysia through digital connectivity, digital infrastructure and a digital workforce. 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TM’s commitment to combat corruption and reinforcement of integrity as organisational DNA
Organised annual TM Integrity Day 2022, in collaboration with MACC, SIRIM, PDRM, IIM, TI-M and others TM adopts the highest level of integrity and ethics that uphold the standard of its employees’ behaviour and conduct by championing high integrity and anti-corruption practices in its working environment. It reflects TM’s commitment in adhering to good corporate governance and fulfilling its responsibilities towards investors and other stakeholders. This is maintained through rigorous awareness, internalisation and enforcement efforts guided by its ethics and integrity policies. To demonstrate its commitment and continuous effort to upholding high integrity, governance, and transparency in its business operations, Telekom Malaysia Berhad (TM), has organised its annual TM Integrity Day 2022 (TMID) on 1 November 2022, in conjunction with the National Integrity Day which is observed every November. The many highlights of TMID included MS ISO 37001:2016 certification handover by SIRIM, recitation of the corruption-free pledge followed by a forum entitled, “Uncompromising Integrity”. The TMID 2022 was launched by Datuk Seri TKPj. Norazlan Mohd Razali, Deputy Chief Commissioner (Prevention) of Malaysian Anti-Corruption Commission (MACC), witnessed by Tan Sri Mohammed Azlan Hashim, Chairman of TM Group and Imri Mokhtar, Group Chief Executive Officer of TM. Also present were Datuk Ir. (Dr) Khairol Anuar Tawi,Chairman SIRIM QAS International Sdn Bhd, while Datuk Wan Suraya Wan Mohd Radzi, Chief Executive Officer of Malaysian Institute of Integrity (IIM), and Dato’ Allaudeen Abdul Majid, Deputy Director, Department of Integrity and Standard Compliance (JIPS) PDRM attended as panelists for the forum, moderated by Dr. Muhammad Mohan, President of Transparency International Malaysia (TI-M). TM’s proprietary Organisational Anti-Corruption Plan (OACP) 2021–2025 launched last year, was developed to closely align with the National Anti-Corruption Plan (NACP) 2019-2023 geared towards improving transparency, and embedding the principles of integrity, good governance, compliance, and accountability in ensuring governance in the public and corporate sectors in Malaysia. TM OACP is one of the policies developed in tandem with Section 17A of the MACC Act 2009, in accordance with the standards set by IIM. “At TM, "Uncompromising Integrity" is one of the corporate values that must be embraced by every TM employee to fulfill our responsibilities to all stakeholders. We take any misconduct that involves integrity in this organisation very seriously,” said Tan Sri Mohammed Azlan. “I hope that all TM employees and Business Partners will continue to carry out the best duties and responsibilities to the company in the effort of TM to drive the aspirations of Digital Malaysia,” he added. “Our OACP is a 5-year plan to further strengthen TM’s existing ethics and integrity ecosystem among Warga TM, business partners, vendors and suppliers. The OACP clearly defines the focus areas and strategic initiatives to mitigate corruption, integrity and governance risks. It is the duty of every TM employee and business partners to act in the best interest of TM and maintaining the highest degree of integrity, transparency, and accountability,” he further commented. At the event, Imri led the citation of the corruption-free pledge together with Tan Sri Azlan, TM Board of Directors, Senior Management, Business Partners and all Warga TM nationwide in the presence of Datuk Seri TKPj. Norazlan. The pledge is an oath voluntarily taken by TM’s leadership and its employees proclaiming their commitment to carrying out their duties with transparency, responsibility and accountability. Good governance rests with the people. As TM evolves into a human centred TechCo, Warga TM must be empowered in upholding the company values. TM’s company-wide efforts to instill a high level of integrity amongst Warga TM began in 2002 by establishing various policies and guidelines such as TM OACP, certified Anti-Bribery Management System (ABMS) for high-risk divisions, TM Code of Conduct & Business Ethics, Whistle Blowing Policy, Anti-Corruption Guidelines, Ethics Hotline and several others to infuse transparency, accountability and responsibility amongst its employees and Business Partners.
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