New digital platform for Johor towards achieving the State’s aspiration of ‘Bangsa Johor Bestari, Ke Arah Kehidupan Lestari’
Telekom Malaysia Berhad (TM) through TM One, its enterprise and public sector business solutions arm together with Digital Johor Sdn Bhd (Digital Johor), a subsidiary of Kumpulan Prasarana Rakyat Johor Sdn Bhd, today officially launched ‘Jendela Aplikasi Servis dan Solusi’ (JASS) smart application towards realising the State Government’s initiatives of Digitalising Johor. The mobile application was launched in conjunction with the opening ceremony of Johor International Islamic and Halal Festival 2019 held at Persada International Convention Centre, Johor Bahru, Johor.
The opening ceremony of Johor International Islamic and Halal Festival 2019 and the launch of JASS was graced by YAB Dato’ Haji Osman Haji Sapian, Chief Minister of Johor. Also present were YB Tuan Sheikh ‘Umar Bagharib Ali, Johor State Exco of Entrepreneurship, Cooperative and Creative Economy, Dato’ Haji Mohd Noorazam Osman, Chief Executive Officer, Kumpulan Prasarana Rakyat Johor Sdn Bhd (KPRJ), Datuk Abdul Wahab Abdullah, Managing Director, Digital Johor & Intelligent Johor and Azhar Omar, State Vice President, TM Johor.
Commenting on the launch, Azhar Omar said, “We are proud to announce the official launch of JASS application hub, designed to support the digital lifestyle of the local communities particularly in Johor as well as tourists through a single platform. This collaboration with Digital Johor provides the opportunity for TM to demonstrate our capabilities, through TM One, as the strategic enabler of a secure hyperconnected ecosystem by delivering customised value-based digital solutions. This initiative is hoped to elevate Johor to become a developed state while enriching the lives of Johor citizens. As an enabler of Malaysia’s Digital Nation aspirations, TM is committed to play our strategic role in building the digital society in support of nation building through Digital Solutions and Connectivity.”
JASS is a platform that allows users, especially the citizens of Johor and visitors to explore the services provided in their vicinity, such as halal tourism, halal food and many more through a directory page. In addition, JASS also provides opportunities for local entrepreneurs to place their applications in the platform which will help them to penetrate local markets and beyond.
Meanwhile, Dato’ Haji Mohd Noorazam said, “JASS is expected to attract the halal industry players to participate in promoting their products and services on the digital platform in conjunction with the Johor International Islamic and Halal Festival 2019. This collaboration between Digital Johor and TM is one of the initiatives undertaken to fulfill the aspirations of the ‘Bangsa Johor Bestari, Ke Arah Kehidupan Lestari’ in line with the fourth thrust of the Johor Sustainable Development Plan 2019-2030 namely Commercial Zone and Digital Community Drivers.”
JASS smart application hub features eight (8) categories of applications and services which include Government Agencies Applications, Leisure and Lifestyle, Business and Information Directory, Direct Communication Channel, E-Wallet, Public Services, Education and Promotional Offers.
Among other unique features of JASS, it serves as a platform to enable a digitalised lifestyle, as well as to accelerate the dissemination of information, new services and initiatives by the State Government for the citizens of Johor.
JASS is already available to be downloaded for FREE at Google Playstore while iOS users are expected to be able to download JASS in mid-April this year.
For more information on TM One and its product offerings, log on to www.tmone.com.my
YOU MAY ALSO LIKE
TM One becomes the first telco to be certified with international ISO 18295-1:2017 by SIRIM for its contact centre services
Reinforces its leading role in business process outsourcing industry in Malaysia TM One, the business solutions arm of Telekom Malaysia Berhad (TM) was recently awarded the international standard ISO 18295-1:2017 certification, making it the first Telco in Malaysia being awarded with the certification in Malaysia. The certification award was introduced by International Organisation for Standardisation (ISO) in 2017, specifically on service requirements for customer contact centres (CCC). In Malaysia, the certification was conducted by the Standard and Industrial Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd. Nizam Arshad, Vice President, Business Technology, TM One accepted the certificate from YB Dr. Ong Kian Ming, Deputy Minister of International Trade and Industry in the presence of Tan Sri Dr. Ir. Ahmad Tajuddin Ali, Chairman of SIRIM. Commenting on the certification, Ir. Ts. Azizi A. Hadi, Executive Vice President, TM One said: “The ISO 18295-1:2017 certification marks another milestone for TM One. It is a testament of our expertise as well as dedication to constantly evolve and improve our processes and services to meet the highest international standards. This directly contributes to the increased efficiency of our contact centre operations thus providing greater confidence level to our clients. We will continue to strive for excellence in our contact center operations and reinforce our leading role in Business Process Outsourcing (BPO) industry in Malaysia.” The ISO 18295-1:2017 qualification is applicable to both in-house and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies the performance metrics (in the form of Key Performance Indicators – KPIs) as and where required. To ensure preservation and compliance to the certification, TM One will continuously conduct its own internal audits on quarterly basis as well as a yearly external audit exercise. “For our customers, the certification means that they can be assured of the service level satisfaction and improved customer experience. With such assurance, our customers will be able to continue delivering enhanced services and proactively meet or even exceed their end users’ needs,” he added. Positioned as the enabler for businesses to realise the full potential of their digital opportunities, TM One enables its customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by its people, processes and state-of-the-art technology. In realising the customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin-core data centers located at Cyberjaya and Iskandar Puteri to fulfill the hosting, cloud and Internet of Things (IoT) requirements of our existing and future potential customers. For further information on TM One and its service and solution offerings, visit www.tm.com.my/tmone
TM ONE AND AGROBANK FORGE FIVE-YEAR STRATEGIC COLLABORATION TO ACCELERATE DIGITAL TRANSFORMATION IN THE AGRICULTURE SECTOR
KOTA KINABALU, 8 AUGUST 2025 – TM One, TM’s enterprise and public sector business solutions arm, has formalised a five-year strategic collaboration with Agrobank to accelerate the digital transformation of Malaysia’s agriculture and agro-based MSME sectors. This long-term partnership underscores a shared commitment to modernise the nation’s agro financial ecosystem through secure, resilient and forward-looking digital infrastructure. The exchange of the document was formalised by Megawati Norhashim, Vice President, Enterprise Business, TM One and Zahid Ahmad Zawawi, Group Chief Operations Officer of Agrobank, during the Hari Peladang, Penternak dan Nelayan Kebangsaan (HPPNK) 2025 in Sabah. It was witnessed by YB Dato' Sri Arthur Joseph Kurup, Deputy Minister of Ministry of Agriculture and Food Security, Shazurawati Abd Karim, Executive Vice President, TM One and Datuk Yunos Abd Ghani, Chairman of Agrobank. As a leading financial institution focused on rural and agro-based development, Agrobank plays a critical role in empowering farmers, cooperatives, and MSMEs. The collaboration with TM One strengthens this mandate through the deployment of advanced connectivity, cloud, cybersecurity, and managed ICT services across Agrobank’s nationwide network. Shazurawati said, “This partnership represents a strategic, co-creative alliance to digitally empower Malaysia’s agro community. It aligns with key national priorities such as the National Agrofood Policy (NAP 2.0), and Shared Prosperity Vision 2030, advancing goals around rural digital inclusion, food security, and sustainable agricultural innovation. She added, “We are proud to work alongside Agrobank to unlock the long-term impact to this critical industry, leveraging digital solutions that enable financial inclusion, operational resilience, and sustainable growth. This is a pivotal part of TM’s Digital Powerhouse 2030 commitment to pioneer digital growth through technology leadership, shaping future-ready industries and creating inclusive digital progress for all Malaysians.” According to Dato’ Tengku Ahmad Badli Shah Raja Hussin, Group President and Chief Executive Officer of Agrobank, “We are honoured to collaborate with TM One in driving the digital transformation of Malaysia’s agro and rural sectors. This strategic partnership reflects Agrobank’s unwavering commitment to embracing innovation and technology as key enablers in enhancing the efficiency, accessibility and inclusivity of our financial services. With TM One’s proven capabilities, we are confident that this collaboration will strengthen our service delivery and empower agropreneurs nationwide through advanced digital infrastructure.” He added, “The agriculture sector, once regarded as traditional, is now evolving rapidly in tandem with digital progress. The integration of digital solutions demonstrates that agro-based industries are no longer left behind. As a key financier for sectors contributing to national food security, Agrobank is committed to empowering all key players in the industry including farmers and agropreneurs to thrive in a technology-driven economy. This partnership not only reaffirms our role as a development-focused institution but also reflects our readiness to support a future-proof agro ecosystem.” The partnership will include the delivery of a comprehensive suite of TM One’s Managed secured SDWAN services to Agrobank nationwide presence. These initiatives will enhance Agrobank’s operational resilience, network performance, and cybersecurity posture. Broadly, the collaboration will focus on leveraging TM One’s capabilities to provide secure, robust and scalable connectivity, especially in urban, rural and semi-urban areas to serve Agrobank and its customer base. Through this collaboration, TM One and Agrobank are enabling financial services, agriculture and digital infrastructure to converge seamlessly, shaping a more inclusive, secure and sustainable future for Malaysia’s agro-economy.
TM One is services partner and managed services provider of the year
Awarded honours at Cisco Partner Appreciation Dinner 2018 TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) recently was recognised by Cisco as its Services Partner and Managed Services Provider of the Year 2017 for Malaysia at the Cisco Partner Appreciation Dinner. Commenting on the latest recognition, Azizi A Hadi, Chief Executive Officer of TM One said, "It is our great honour to receive these outstanding awards from Cisco. These awards appropriately depict TM ONE's role as the only enabler for businesses to realise the full potential of their digital opportunities. It is also a strong testament to our commitment in providing trusted business solutions to our enterprise and public sector customers leveraging on Cisco's leadership in technology and innovation to drive digitalisation." "Over the years, we have established many collaborative efforts and TM One will continue to leverage on strategic investments with Cisco towards delivering seamless digital experience and integrated business solutions for business communication needs, true to TM's vision of "Making Life and Business Easier, for a Better Malaysia"," Azizi added. Meanwhile, Naveen Menon, President of Cisco ASEAN, stated, "Malaysia is one of the most digitised nations in Southeast Asia. We are excited to see Cisco technology growing and delivering the digital journey for governments, large enterprises and small / medium businesses across Malaysia. Our continued partnership with TM One is critical for us to further drive the digital transformation of all industries." Through TM One, TM enables its customers and partners' digital journey with seamless vertical and horizontal solutions toward their digital transformation. Positioned as the only enabler for businesses to realise their full potential of their digital opportunities, TM One offers solutions based on Cisco's leading technology in the areas of Networking, Collaboration, Security, Wireless and Mobility as part of its portfolio in helping Malaysian enterprises effectively grow their digital business at an effective cost. TM One is also Cisco's Certified Gold Partner and the first partner to sign as the Managed Services Provider for Cisco Meraki in Malaysia. For more information on TM One and its product offerings, log on to www.tmone.com.my/