- Bank Islam aims to become Malaysia's leading bank for social finance and digital Islamic bank of choice by 2021
- TM One's digital solutions and professional services optimises business operations to realise Bank Islam's transformational strategy
- Comprehensive digital solutions such as data centre and Cloud α (Alpha) services, big data analytics and cyber-security solutions set to enhance Bank Islam's IT infrastructure and Centre for Digital Experience (CDX) digital banking products
Telekom Malaysia Berhad (TM) via its enterprise and public sector business solutions arm, TM One, today signed a Memorandum of Understanding (MoU) with Bank Islam Malaysia Berhad (Bank Islam), for the appointment of TM One as the preferred digital partner in realising Bank Islam’s transformational strategy.
The MoU was signed by Mohamed Iran Moriff Mohd Shariff, Chief Operating Officer of Bank Islam and Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM One.
Commenting on the collaboration, Ahmad Taufek said, “We are honoured to be given the opportunity to extend our digital expertise to Bank Islam. We are fully aware that digital transformation, data security and protection are the top priority, especially for the banking sector. This provides the best digital experience to their customers, particularly in these times where digital transactions are increasing exponentially. With this agreement in place, we can provide Bank Islam with the latest and secured digital solutions and infrastructure to support its transformation journey. Solutions such as cloud, cybersecurity and big data analytics will drive Bank Islam’s process optimisation, enabling omni-channel and data monetisation agenda, leading to cost optimisation and productivity uplift.”
“At TM One, we aim to take transformation forward for our enterprise and public sector customers, such as Bank Islam in realising their digital aspiration. This befits our role as part of TM Group, as the enabler of Digital Malaysia,” he added.
Chief Executive Officer of Bank Islam, Mohd Muazzam Mohamed said, “As Bank Islam is embarking on a new endeavour by becoming Malaysia’s First Public Listed Islamic Bank, we are taking steps in pursuing the latest technological advancements in facilitating the affairs of the institution with our stakeholders. The partnership with Malaysia’s leading integrated telecommunication company such as TM will complement the Bank’s effort to constantly improve our functions and the services we provide to the customers, thus further fulfilling market’s need and expectations. This effort will then catalyse the growth of the Bank and the Islamic banking industry as a whole.”
He adds, “We are very excited and look forward to a meaningful partnership with TM, via TM One as digitalisation will enable core infrastructure that will support Bank Islam’s key strategic pillars of Sustainable Prosperity, Value-based Culture, Community Empowerment, Customer Centricity, Real Economy as we move forward.”
The collaboration between both parties is aimed at further exploring TM One’s role in becoming the primary digital solutions provider to Bank Islam for digital infrastructures such as data centre and Cloud α (Alpha) services, as well as big data analytics and cyber-security solutions. These solutions will intensify Bank Islam’s IT infrastructure and Centre for Digital Experience (CDX) digital banking products, by allowing new buying experience, away from the traditional banking approach.
This partnership combines the strength of both companies that will pave the way to accelerate Bank Islam’s transformational strategy.
For further information on TM One, visit www.tmone.com.my and for more info on Bank Islam visit www.bankislam.com
YOU MAY ALSO LIKE

UMW and TM One collaboration for hybrid cloud solutions to spearhead UMW’s digitisation journey
UMW IT Services Sdn. Bhd, a wholly owned subsidiary of the UMW Group, today signed an agreement with TM One, the enterprise and public sector arm of Telekom Malaysia Berhad (“TM”), to establish a collaboration on hybrid cloud. The agreement signifies the next stage in UMW’s digital and transformation roadmap to consolidate and improve its current data centre architecture. It will also complement the modernisation process of the Group’s various applications and supports its relentless efforts to optimise technology and operations across its Strategic Business Units. The signatories of the agreement were Shahril Ariffin, Group Chief Transformation & Technology Officer, UMW Corporation Sdn. Bhd. and Shazurawati Abd Karim, Executive Vice President, TM One. Witnessing the signing ceremony held at the TM Convention Centre were Dato’ Ahmad Fuaad Kenali, President & Group Chief Executive Officer, UMW Holdings Berhad and Imri Mokhtar, Group Chief Executive Officer, TM. Dato’ Ahmad Fuaad Kenali remarked, “As the UMW Group progresses its transformation journey, it is pivotal that its information technology infrastructure and services are also upgraded to support the diverse needs of our businesses. We are confident that this collaboration with TM One will lead to the optimisation of our data centre and our efficiency in managing data, improve scalability as well as offer better cost management. In addition, hybrid cloud offers the UMW Group better flexibility, reliability, agility and improved data security to support the growth of our businesses.” Imri Mokhtar said, “We are pleased to work with UMW once again in enabling the next stage of their digital transformation through TM’s hybrid cloud solutions. As business partners for over 30 years, today’s ceremony strengthens the importance of enterprise digitisation for Malaysian businesses which will lead to the industry and nation’s growth. With the collaboration, we hope to support and contribute to UMW’s digital and automation journey through our innovative solutions, such as TM One’s Smart Manufacturing and big data solutions, as well as offering fiberisation and 5G connectivity at UMW’s High Value Manufacturing Park – future-proofing this leading organisation in the digital economy and taking UMW’s digital transformation to new heights.”
TM ONE REINFORCES COMMITMENT TO ENABLING MELAKA'S DIGITAL TRANSFORMATION ASPIRATIONS
KUALA LUMPUR & MELAKA, 30 DECEMBER 2024 – TM One, TM’s enterprise and government sector solutions arm, has reinforced its commitment to enabling Melaka’s digital and sustainable development through various collaborations with local agencies. Working with Majlis Perbandaran Alor Gajah (MPAG) and Syarikat Air Melaka Berhad (SAMB), TM One is deploying digital solutions to support the state’s economic growth, public services, and aspirations to become a model smart city. TM One also recently welcomed Datuk Seri Utama Ab Rauf Yusoh, Melaka’s Chief Minister, to the TM Response Centre Melaka, one of three facilities that supports emergency responses across Malaysia. The Centre is staffed by over 150 personnel who manage emergency response calls 24/7, ensuring quality control, technical support, and data management. Handling over a million calls every month, the Centre serves as a critical national infrastructure that connects citizens with emergency responders, reinforcing public safety and security. Shazurawati Abd Karim, TM One’s Executive Vice President, said “The Chief Minister’s visit to TM’s Response Centre and our strategic partnerships with MPAG and SAMB underscore TM One’s expanded role in Melaka’s digitalisation journey. These essential services contribute to the state’s aspirations to enhance public safety, operational resilience, and sustainable urban growth, and are significant steps toward realising Melaka’s vision of becoming a premier smart city. This is part of TM’s aspirations to become a Digital Powerhouse, leveraging our offerings to help government agencies improve the quality of life for Melaka’s citizens.” Enhancing Urban Management In partnership with MPAG, TM One has introduced the Local Urban Observatory (LUO) Smart Solution, a data-driven platform designed to elevate urban monitoring and decision-making in Alor Gajah. This five-year collaboration integrates real-time data analytics, predictive insights, and public service tracking capabilities, enabling MPAG to monitor critical urban metrics, and gain insights on infrastructure management, public services, and environmental sustainability. Shazurawati commented, “Our LUO Smart Solution with MPAG exemplifies how AI and data analytics can drive sustainable urban planning and operational efficiencies. This collaboration empowers Alor Gajah to enhance its public service responsiveness and create a more liveable environment, aligning with Melaka’s smart city development.” Transforming Water Management To modernise Melaka’s water management services, TM One was appointed by SAMB to provide Smart Workforce Solutions. Leveraging the Open Innovation Platform (OIP) and a range of digital tools including Workflow and Job Assignment Software, the solution enables efficient task allocation and tracking for improved metering, restoration, and contractor management. Customised workforce monitoring devices further provide real-time data capture and reporting from on-site locations, improving operational visibility and safety. Additionally, high-speed mobile connectivity supports communication and coordination, ensuring swift task completion and better service quality. Shazurawati concluded, “Our partnership with SAMB highlights the transformative power of technology in essential services, improving efficiency through swift, coordinated responses to critical tasks. By digitalising workforce operations, we are enabling SAMB to improve operational resilience and elevate service standards for the people of Melaka.”

TM set to empower educational institution in Penang with dedicated premium network connectivity and smart school system solution
Smart collaboration with Wesley Methodist School Penang International elevates the institution to become the 1st school in Malaysia with an integrated digital lifestyle Telekom Malaysia Berhad (TM) via its business solutions arm, TM ONE recently signed a Collaboration Agreement with Wesley Methodist School Penang (International) (WMSP(I)) for the deployment and provisioning of TM’s dedicated premium network connectivity namely DOME service. Under the collaboration, TM will also be provisioning TM’s smart school system solution to the school and the total solution includes the School Management System (SMS), Learning Management System (LMS) and School Attendance System (SAS). Kelvin Lee Tsuan Chin, State General Manager of TM Penang and Badrul Hisham Besri, Senior Director - Education & Healthcare, TM ONE signed the Collaboration Agreement on behalf of TM while WMSPI was represented by Dato’ Chin Lean Keat, Chairman of WMSP(I) Board of Management, and Dato’ Jerry Chan Fook Sing, Co-chairman of WMSP(I) Building Committee Task Force. Y.A.B Chow Kon Yeow, Chief Minister of Penang graced the event and witnessed the signing ceremony between both parties. Commenting on the collaboration, Kelvin Lee said, “We are pleased that TM via its business solutions arm, TM ONE is involved in the deployment of converged telecommunications and smart school system solution at WMSP(I). The innovative digital solutions will fully enable the students, teachers and school administrators embrace education at its fullest, especially in this digital era. In addition, this collaboration with WMSPI will not only boost and accelerate the school’s digital transformation journey, but will also provide TM ONE the opportunity to demonstrate our capabilities in the provision of converged communications services and solutions as part of our commitment in nation building, true to our brand promise of “Life Made Easier”.” “The solutions are part of a more comprehensive suite of solutions that TM can offer through TM ONE. As the one and only capable of providing fully integrated telecommunications, ICT and digital services, we are indeed proud to be the digital enabler for the 21st century learning with the delivery of innovative digital services and solutions for the Malaysian education sector towards building a knowledge-based workforce for the country,” he added. Meanwhile, Dato’ Chin commented that, “WMSP(I) is moving to a new phase of development with the modernisation of our infrastructure now and TM ONE’s DOME, a dedicated premium network connectivity and Digital Schools Management Systems and Solutions will be an added value not only to our school but also to the education industries catering to the need of fast moving digital environment. As an established school in Penang, we understand that connectivity plays an important role in determining the success of our students through the latest and innovative connectivity facilities. We are very pleased to tie up with TM for our school integrated development.” WMSP(I) has become a name synonymous for producing the A.C.E. students. The children are academically excellent, trained in character values and pursue extra-curricular achievements. The tradition of values, service to the community and all-round quality education gives the school a unique identity that stands it apart from other school models. This philosophy lies at the heart of its mission to help the students reach their full potentials. Wesley Methodist School (Private) offers the National curriculum – Dual Language program (DLP) leading to SPM while the Wesley Methodist School Penang (International) offers the British Cambridge curriculum leading to the internationally recognised Cambridge I.G.C.S.E. Both TM and WMSP(I) are committed to leverage on their core competencies and strengths in providing quality school facilities equipped with high speed network infrastructure. Such collaboration is significant in transforming the trends of local and international school development with the added premise of a digital lifestyle via TM ONE’s dedicated premium network connectivity namely DOME as well as TM’s smart school system solution. For more information on TM ONE products and offering, visit www.tmone.com.my.