17 Feb 2021

Bank Islam appoints TM One as digital partner to accelerate its digital transformation

Bank Islam appoints TM One as digital partner to accelerate its digital transformation Article Header
TM One
Bank Islam
  • Bank Islam aims to become Malaysia's leading bank for social finance and digital Islamic bank of choice by 2021
  • TM One's digital solutions and professional services optimises business operations to realise Bank Islam's transformational strategy
  • Comprehensive digital solutions such as data centre and Cloud α (Alpha) services, big data analytics and cyber-security solutions set to enhance Bank Islam's IT infrastructure and Centre for Digital Experience (CDX) digital banking products

Telekom Malaysia Berhad (TM) via its enterprise and public sector business solutions arm, TM One, today signed a Memorandum of Understanding (MoU) with Bank Islam Malaysia Berhad (Bank Islam), for the appointment of TM One as the preferred digital partner in realising Bank Islam’s transformational strategy.

The MoU was signed by Mohamed Iran Moriff Mohd Shariff, Chief Operating Officer of Bank Islam and Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM One.

Commenting on the collaboration, Ahmad Taufek said, “We are honoured to be given the opportunity to extend our digital expertise to Bank Islam. We are fully aware that digital transformation, data security and protection are the top priority, especially for the banking sector. This provides the best digital experience to their customers, particularly in these times where digital transactions are increasing exponentially. With this agreement in place, we can provide Bank Islam with the latest and secured digital solutions and infrastructure to support its transformation journey. Solutions such as cloud, cybersecurity and big data analytics will drive Bank Islam’s process optimisation, enabling omni-channel and data monetisation agenda, leading to cost optimisation and productivity uplift.”

“At TM One, we aim to take transformation forward for our enterprise and public sector customers, such as Bank Islam in realising their digital aspiration. This befits our role as part of TM Group, as the enabler of Digital Malaysia,” he added.

Chief Executive Officer of Bank Islam, Mohd Muazzam Mohamed said, “As Bank Islam is embarking on a new endeavour by becoming Malaysia’s First Public Listed Islamic Bank, we are taking steps in pursuing the latest technological advancements in facilitating the affairs of the institution with our stakeholders. The partnership with Malaysia’s leading integrated telecommunication company such as TM will complement the Bank’s effort to constantly improve our functions and the services we provide to the customers, thus further fulfilling market’s need and expectations. This effort will then catalyse the growth of the Bank and the Islamic banking industry as a whole.”

He adds, “We are very excited and look forward to a meaningful partnership with TM, via TM One as digitalisation will enable core infrastructure that will support Bank Islam’s key strategic pillars of Sustainable Prosperity, Value-based Culture, Community Empowerment, Customer Centricity, Real Economy as we move forward.”

The collaboration between both parties is aimed at further exploring TM One’s role in becoming the primary digital solutions provider to Bank Islam for digital infrastructures such as data centre and Cloud α (Alpha) services, as well as big data analytics and cyber-security solutions. These solutions will intensify Bank Islam’s IT infrastructure and Centre for Digital Experience (CDX) digital banking products, by allowing new buying experience, away from the traditional banking approach.

This partnership combines the strength of both companies that will pave the way to accelerate Bank Islam’s transformational strategy.

For further information on TM One, visit www.tmone.com.my​ and for more info on Bank Islam visit www.bankislam.com

YOU MAY ALSO LIKE

08 Mar 2023
TM ONE-USIM COLLABORATION TO ENHANCE UNIVERSITY’S DIGITAL TRANSFORMATION AND IMPROVE DIGITAL LEARNING EXPERIENCES

TM One, the business-to-business arm of TM, has signed a Memorandum of Understanding (MOU) with Universiti Sains Islam Malaysia (USIM) for a strategic partnership to enhance the university’s digital transformation and improve student experiences in digital learning.   Officiated on 6 March, the MOU was signed by Professor Dato’ Dr. Sharifudin Md. Shaarani, Vice Chancellor of USIM and Shazurawati Abd Karim, Executive Vice President, TM One.   To support USIM’s smart innovation journey, the partnership will be anchored on three (3) pillars, namely: the co-creation of an innovation ecosystem, talent development, and the sharing of insights on higher education and business trends – with the goal of developing USIM into a smart university.   Developing these pillars will allow USIM to pave its way towards a more seamless digital learning experience and improve its student experience processes. This includes online examinations, IT integration, security of sensitive data and intellectual property, smart solutions on campus, and end-to-end mobility solutions. Most importantly, this partnership will enable a more collaborative learning approach between USIM’s faculty and students, aligning the university to the needs of today’s global learners.   Professor Dato’ Dr. Sharifudin said, ”We are pleased to partner TM One in inculcating a data-first and digital-first mindset among our students, faculty and staff, which aligns us with the goals of MyDIGITAL and the Government’s digital aspirations. Through this partnership, we aim to tap into the extensive expertise of TM’s One solutions, services and professional insights to strengthen our technological and IT talent capabilities as we address the evolving needs of digital education. This collaboration comes at a timely and necessary stage of our development and will allow us to springboard to the next phase of our role in empowering future leaders and game-changers.”   Drawing on its broad range of solutions, TM One will support USIM’s digital transformation plan in five (5) different clusters; Smart Governance, Smart Infrastructure, Smart Services, Smart Learning and Smart Lifestyle.   Shazurawati said, “We are excited to be a part of USIM’s smart transformation journey and to work alongside them in reshaping their digital capabilities. Universities are at a critical turning point where they must embrace digitalisation or risk being left behind. Aligning to the needs of IR4.0, smart and innovative transformation will enable USIM to compete not only locally but in the global arena of today’s digital higher education ecosystems. Through this partnership, we will support USIM’s transformation journey through the latest and most secure digital solutions and infrastructure. Solutions such as cybersecurity, smart services, and mobility will enhance the digital capabilities of the institution, improving its teaching and learning, research administration, and student services.”

06 Nov 2025
TM ONE & SIRIM ACADEMY PARTNERSHIP BOOSTS CYBERSECURITY AND AI GOVERNANCE IN MALAYSIA

KUALA LUMPUR, 6 November 2025 – TM One, TM’s enterprise and government sector solutions arm, has signed a strategic Collaboration Agreement with SIRIM Academy, a subsidiary of SIRIM Berhad, to advance Malaysia’s capabilities in information security, artificial intelligence (AI) governance, and workforce certification. The partnership combines TM One’s expertise in cybersecurity and managed services with SIRIM Academy’s recognised strengths in training, consultancy, standards development and personnel certification. Together, the two organisations will support enterprises and government agencies in closing compliance gaps, adopting global best practices, and building resilience in the digital economy. The collaboration focuses on certification and workforce readiness, supporting organisations to comply with Information Security Management Systems (ISMS, ISO/IEC 27001) and the newly introduced AI Management System (ISO/IEC 42001:2023). TM One will provide operational security capabilities for monitoring and incident response, while SIRIM Academy will deliver professional certification programmes aligning with standards requirements and national frameworks. To ensure compliance, organisations can further leverage TM One’s Managed Security Services including its Security Operations Centre (SOC), Security Information and Event Management (SIEM), Managed Detection and Response (MDR), and Threat Intelligence, which offers continuous protection. The agreement also facilitates joint go-to-market opportunities, with TM One or SIRIM Academy leading client engagements as needed. The collaboration was formally made through an exchange of documents between Shanti Jusnita Johari, TM One’s Executive Vice President, and Dr. Mohd Bakri bin Jali, SIRIM Academy’s Chief Executive Officer (Covering), symbolising the start of a shared commitment to advance Malaysia’s digital trust and governance. Shanti Jusnita Johari said, “This partnership with SIRIM Academy reaffirms TM One’s position as a trusted digital enabler for enterprises and government. By embedding training, consultation and certification into our secure digital infrastructure, we ensure compliance is not only achieved on paper but sustained in practice. Together, we are building the human talent and governance frameworks needed for Malaysia to thrive as an advanced digital nation.” Echoing this, Dr. Mohd Bakri bin Jali also highlighted SIRIM Academy’s commitment, “As the training, consultancy and standards development arm of SIRIM Berhad, SIRIM Academy is committed to raising Malaysia’s industry standards and certification readiness. Partnering with TM One allows us to integrate our expertise in standards implementation with their operational capabilities, enabling organisations to adopt ISMS, AI governance and digital trust practices more effectively. This synergy enhances Malaysia’s competitiveness in the digital economy.” The partnership is the latest milestone in TM’s aspiration to become a Digital Powerhouse by 2030, ensuring enterprises and government agencies are equipped with secure, compliant and future-ready digital solutions.

07 Dec 2022
TM One Smart Healthcare solutions to enhance digital patient experience at Ramsay Sime Darby Health Care

Malaysia’s first healthcare provider to leverage TM One Smart Patient Suite solution TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), today inked a Memorandum of Understanding (MoU) with Ramsay Sime Darby Health Care (“RSDH”) to collaborate on Smart Healthcare and other business solutions for the RSDH group of hospitals. The MoU was signed by Shazurawati Abd Karim, Executive Vice President of TM One, and Peter Hong, Group Chief Executive Officer, RSDH. Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks the first in Malaysia to leverage TM One’s Smart Patient Suite solution, by harnessing the power of the Internet of Things (IoT) to provide automation and surround control. Shazurawati Abd Karim, Executive Vice President, TM One said, “We are honoured to be working with RSDH to serve as the enabler of their next advantage today and tomorrow, bringing Malaysian healthcare and digital progress for all. TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.” Peter Hong, Group Chief Executive Officer, RSDH, said, "We are pleased to mark a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the Group to pilot TM One’s Smart Patient Suite solution. Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology. Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward.” TM One is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. Wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration. “Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare. The Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency,” added Shazurawati. This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. Since its launch in October 2022, the alliance has registered close to 50 partners. ​“At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public. The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” Shazurawati concluded.​

NEWSLETTER

Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!​